I switched from a St. Albert based management company to Libertas. Before I did, I had a talk, face to face with them. A kinda interview. I liked their professional easy to get-a-long with style. I was impressed by the way everything is documented so that nothing gets forgotten when you have to phone in a concern or question. They constantly trying to improve their service and find that perfect fit and balance to the way they run the company. I think they are really close. I get the impression they they put us property owners ahead of their own best interests.
Isn't that what is know as "Customer Service"? Because of the improvements and streamlining of their operations, some communications to me as a property owner, have slipped through the cracks. Although frustrating it is certainly NOT the end of the world and only effects the way I keep my office organized. This would be my only weak rating for Libertas. They have a very good group of people in the office they seem to get along with each other and enjoy the work they do.
I like the direction they are taking with their I.T. based stuff. By that I mean accessing my properties Dairies or Statements on-line and downloading/printing from the web. Once this has been implemented, it should deal with my only concern with the level of service I get from Libertas. Good work Libertas, compared to the company I used formerly, you guys have made my job much easier as a property owner.
Keep up the great work.
Geo
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