Make them feel right.
It's an age-old question in business: Is the customer always right? Here is the best answer I can give you: IT DOESN'T MATTER!
Of course, we all know that people aren't perfect. So, no one can really be correct one-hundred percent of the time. But here's something you need to think about and remember: wondering whether or not customers are "always right" (or arguing that they aren't) is a waste of time. Why? Because it's totally irrelevant! Fact is, even if customers aren't always right, they ARE always customers. They are why our business exists; they are the ones in control; they are the keys to your livelihood; they deserve the best you have to offer. So even if they're wrong, it's your job to make them feel like they're right-if, that is, you want to get and keep their business.
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