I received an email over the weekend from a potential customer that had a few questions that they wanted to get answered. No problem of course. We reply to these immediately on a Monday morning to help out.
The person asked for a phone call so I called and the person has call blocking software that only allows whitelisted calls to reach them. My phone number triggered the software to block the call and would not allow me to leave a message. No worries I thought, I will just email the person. And then I see it. The dreaded earthlink account.
If you don't know anybody with Earthlink, it generally requires like 93,000 forms filled out, a blood sample and an affidavit from your second grade teacher to get an email through. Sure enough, I hit reply on the message sent to me and immediately get my reply that earthlink is not going to deliver my message.
I checked facebook and she has her profile locked down to the point of no profile pic or anything. Sometimes you can try to provide great customer service and technology makes it backfire.
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