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It was so stupid, all I could do is laugh at first

By
Real Estate Agent with eXp Realty LLC 200311024


This last week I had a listing that was scheduled to close, but it was delayed by the buyer’s underwriter. That in itself really isn’t that unusual, but, the stupidity of the delay on this underwriter’s part was! You see this underwriter wanted the amount of the HOA dues from the HOA.

You see there was just one little problem, there is no HOA in this neighborhood. So, when I emailed the underwriter’s boss that there is no HOA, the response came back.

crazy underwriters

“Great, if we can just get the HOA to issue a letter stating there is no HOA dues in this neighborhood we will process the loan docs immediately” WHAT? I immediately sent them an email back stating, no, you don’t understand, there is no HOA, that is the reason for no dues. If there is no HOA, they can’t issue a letter saying there are no dues.

I really thought that would be the end of it, but you guess it, I got another email from these brain trusts. “OK, we understand, if you can then have the HOA company send us a letter saying that an HOA was never set up that would satisfy us and we will get those loan docs out immediately” REALLY? Who’s on first keeps popping in my head at this point.

I finally called and got a hold of that supervisors, supervisor and said “Come on, this is getting crazy, are they really that stupid?” He assured me he would take care of it, which to his credit he did and the loan docs went out later that day, but 4 days worth of delays over this? I think underwriters are really over doing it and trying to make up for their past fly the loan through attitude, but this one really didn’t need that. The buyers were buying a $300,000+ home and had $230,000 down! (This should have been a slam dunk for the bank)

Comments(77)

Karen Burket
Bank of Oregon a division of Willamette Valley Bank - Medford, OR
Valley Mortgage Grou, Conventional, FHA, VA, mortgages

Oh Todd, as a loan officer I can only laugh and cry on your behalf.

I had a similar emailed conversation with an underwriter recently with regard to IRA distributions as income.  Borrower had inadvertently listed part of his IRA distributions as "Pension" income on his tax returns.  I wanted to find out ahead of time what the borrower would need to provide as so the underwriter didn't "approve" the file based on satisfactory evidence of Pension Income.

When I explained the situation and asked what they would need they said "Send us the Annuity Agreement"...   What the *&$#?  It's NOT an Annuity....it's merely IRA distributions.

After about a half a dozen emails back and forth I think we got it straightened out.  Don't people READ?  lol

Hope your deal closes successfully!

Best~
Karen

Feb 15, 2011 10:42 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Maybe, just maybe, the underwriter hit the lottery and before quitting figured he could have some fun with the agent?

Feb 15, 2011 10:57 AM
Jeani Codrey
RE/MAX Corridor - New Braunfels, TX
Director of Opportunity & Agent Development

LOL!  That sounds like something that would happen to me!  It's like a company wanting a letter from a dead person saying they are dead so they can remove them from an account!!!  CRAZY!

Feb 15, 2011 11:03 AM
Kate Elim
Dockside Realty - Spotsylvania, VA
Realtor 540-226-1964, Selling Homes & Land a

Hi Todd...And then they wonder why clients and the rest of us get so frustrated.

Kate

Feb 15, 2011 11:27 AM
Kay Van Kampen
RE/MAX Broker, RE/MAX - Springfield, MO
Realtor®, Springfield Mo Real Estate

That's like working with dumb and dumber!  And we are using them to approve loans?  Unbelievable.

Feb 15, 2011 11:52 AM
Kaera Mims
Liz Moore & Associates - Fort Monroe, VA
Associate Broker, e-PRO, REALTOR; Hampton, Newport News, York Co.

OMG, was the underwriter's name Abbott or Costello? LOL, i know you didn't think it was funny at the time, but thanks for sharing. I needed the laugh! 

Feb 15, 2011 11:58 AM
Susan Thompson-Solomons
Monument Sotheby's International Realty - Solomons, MD
Southern MD Real Estate-Solomons Specialist

Terrible - just plain terrible. When good loans don't close (luckily yours did, but sometimes there just isn't time to work out idiotic problems like this), it drives the market down even further. Is anybody going to start using some common sense to straighten this mess out?

Feb 15, 2011 12:24 PM
Brad Rachielles
CENTURY 21 Peak, Ca BRE# 01489453 - Upland, CA
REALTOR, CDPE, Upland, CA

Common sense apparently isn't that common any more. AMAZING!

Feb 15, 2011 12:54 PM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

This is SO funny...makes you wonder if you have been communicating with a real person or a machine that is in a "do loop".  Glad that it all worked out.

Feb 15, 2011 01:13 PM
Deborah Wilson
Hackenberg Realty Group - Canton, OH
Stark County OH Real Estate

Todd,

I'm glad everything worked out.  Didn't we bail these guys out?

Feb 15, 2011 01:46 PM
Kieno Simeon Your South Riding Real Estate Consultant
Keller Williams Realty - South Riding, VA

This just goes to show that the people making the decisions truly don't understand how things work in the housing industry.  People behind the scenes making rules that don't fit because they are just "checking a box".

Feb 15, 2011 03:13 PM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

OMG -- This was first class stupidity not to mention hilarious...after the fact.  I'm sure you weren't laughing at the time.  Delays due to underwriting have become pretty common and mostly due to nonsense.

Feb 15, 2011 03:20 PM
Patricia Regan
The Regan Team Home Loan Group - Petaluma, CA

Well, at least it was fixed... even though you had to go to three levels of supervisors... I wonder where the loan rep was during all of this.

Feb 15, 2011 05:05 PM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

I think I deal with them on my short sales. .they maybe also be involved with HOA's . .

so, now you know them. .

Feb 15, 2011 10:33 PM
Gina Nugent
Donohue RE - Palm Beach, FL
Real Estate Agent - Palm Beach, FL

I don't know how people can find this funny! This story infuriated me to my core since it shows how just one moron to cause enormous aggravation.

You are very patient, my friend.....I applaud you for that.

Feb 15, 2011 11:06 PM
Christine Smith
Buyers Brokers Only LLC - www.BuyersBrokersOnly.com - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Situations like this have happened to all of us I think & it continues to boggle my mind how it continues to go on & on.  There are plenty of intelligent people looking for jobs yet someone who can't think for themselves holds on to a job.  Clients don't always understand why I recommend the lenders that I do; it's to avoid these things!  We don't have many HOAs around here....wonder what they would say about that?!

Feb 15, 2011 11:32 PM
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS

Department of Redundancy Department. That's the most incredible story I've heard this week.

Feb 15, 2011 11:44 PM
Chris Mayr
D3 Interactive Marketing - Orlando, FL

Here is one for you to make you realize stupidity is contagious and there is an epidemic of it.

3 years ago, I needed to get a social security card for my son.  We had gotten the number, but never gotten the card.  I diligently went to the social security office with my son's birth certificate, etc.  My son was 6 months old at the time so I chose not to bring him.

After a 4 hour wait in line and I am now 2 back from the front, the lady comes out from behind the window and in her rudest voice barks something about if you need this and don't have that, just leave.  Well I needed the this and didn't have the that, but 4 hours in and this is the first human I have seen and I am 2 from front so I stay.  Iget up front and who do I get?  Of course the rude lady.

The this I needed was the social security card.  The that?  A letter from the child's daycare.  I said, my son is 6 months old and not in daycare, but I have his birth certificate.  She looked me dead in the eye and said, "sir, a birth certificate is not proof of birth."  But a bill from a baby sitter or child care worker is.

Lady in the window next to me had her baby with her and got the same answer with the bonus of, "Well ma'am, I can't ask the baby her name so that is not proof either."

Feb 16, 2011 01:46 AM
Brent Wells
The LivingWell Team - Prosper, TX
Dallas - Fort Worth

Todd,

I am twisted, I would have milked this for everything I could. I would have just kept this guy on the line all day with requests for him to contact the HOA and that they need to speak to him...

-Brent

Feb 16, 2011 01:51 AM
Adam Benedict
Saint Paul, MN

HAHA hilarious! Der Der Der Der Der.  Well glad it was taken care of! 

Feb 16, 2011 02:21 AM