Well, for sure the stork doesn't bring them!

In a post I wrote yesterday, List To Last? Or Is There More Than One Way To Skin That Cat?   I wrote about putting more effort into attracting buyers as one strategy for working successfully in the current market.  And surprisingly, I got some emails from blog buddies asking how to do it. 

Many of the things we do to find sellers work for buyers as well, but there are things you can do to make it easier for them to find us and to choose us as their buyer broker when it's time for them to get serious.

Today, I'm going to focus on one of the best ways you can help them find you: Open Houses.  You have a few minutes to make an impression, and to make a good one, it really helps to know the territory. Here are some tips for getting them in the door and then wowing them:

  • Choose your Open carefully.  It should be well-priced, have good curb appeal, and it should be easy to find.  If you don't have any listings that fit the bill, ask a colleague if you can hold his or hers open.
  • Be sure to post your Open House everywhere you possibly can online.  I use a combination of MRIS, Trulia, the Washington Post's on-line ads, and I use Postlets as a syndication service.  I used to have great luck with Craig's List, but we've been having problems with rental scammers and that site is beginning to lose favor.
  • Mail invitations to a target market.  If it's a house, I send cards to a nice condo building or two within a mile radius.  I might also try sending invitations to investor-owned properties in the neighborhood.  If it's a condo, I look for renters, either in the building with the unit I'm opening up, or I send to other rentals or condos in the immediate neighborhood.
  • Before the Open, preview everything in the neighborhood and similarly priced homes in nearby neighborhoods.  I bring a binder with listing information on each home.  Being totally familiar with the inventory makes it easier to carry on conversations about alternatives to the home I'm holding open.
  • On Open House Day put up bunches of signs and if you can, put a few balloons, very birghtly colored, on the one in front of the house.
  • When people come through,don't be too pushy about getting a name and contact information as they walk in the door.  They'll sign in as Donald Duck at 202-555-5555.  If get their information after you've established rapport, it'll more likely be the real deal.
  • Always ask if they have an agent already.  If they say yes, stop flirting.  It's sort of like hitting on a friend's spouse.
  • Always try to get their permission to contact them for a reason - try to give them some sort of follow up information about something. 
  • Follow up with the unrepresented buyers, especially anyone you may have established some rapport with.

As I write this, I realize that if you are an agent in the state of Maryland, none of this applies, as our state regulators have made it pretty awkward to prospect for buyers at Opens.  That's another blog.

But when you are not in Maryland and you show up at an Open House totally prepared and your are indeed open for business.

Next:  Blogging for Buyers

 
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30 Comments on So Pat, Where Do Buyers Come From? Part 1

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FEB
17
2011
413,687 Points 88 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Matthew Ferrara spoke at our sales meeting this week and revealed that consumers are back in the car...news flash!!!..people are overloaded with internet information and want to see things for themselves.

Glad to see that the gurus are catching up with what we knew all along. Open houses continue to be a great resource for promoting homes and attracting interested buyers into a neighborhood. An Open may not sell an individual house, but neither does a single post.

Great write up, thanks.

 

 

 

11:41pm • #11
FEB
18
2011
454,518 Points 15 Featured Posts Called Shot Master

Patricia, another helpful thing to have on hand for house hunters when they come through your open is a printout of all the other Open Houses nearby - they love that. Can you tell us what is different about Open Houses in Maryland?

12:01am • #12
655,259 Points 56 Featured Posts Outside Blog Called Shot Master

I think a properly run open house can be one of our best sources of buyers for our listings. Great post.

12:24am • #13
303,672 Points 10 Featured Posts Called Shot Master

I think at one time the stork did deliver them.  How did we all get here if it wasn't for the stork?  LOL!  Great tips and advice.  I was originall "trained" to get everyone's contact info upon entering but I learned to get it on the end of the house tour and honestly, if there was no rapport at all, I often let them leave without asking for it.  I got tired of calling of Donald Duck repeatedly!  LOL

12:28am • #14
974,149 Points 349 Featured Posts Attended Rain Camp Called Shot Master

Wow, you actually work at it!  I don't know what a rental scammer is though...

3:20am • #15
1,051,717 Points 285 Featured Posts Outside Blog Called Shot Master

Pat, Solid advice for those seeking more buyers!  Like everything, proper prep work and follow up go a long way towards success! :)

6:24am • #16
1,948,992 Points 477 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Sadly, the Maryland Real Estate Commission has decided that an agent holding an open house is not permitted to discuss other homes for sale or discuss with visitors' needs even if they state that they are not interested in the house open.

 

6:56am • #17
1,223,607 Points 79 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Good morning Pat,

Excellent advice for agents capturing some new buyer leads..I'm shocked at Maryland's Real Estate Commission deciding an agent is not permitted to discuss other homes for sale or a vistor's needs while holding an open house!! What the heck??

7:26am • #18
168,925 Points 4 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Yes- our fair state has delivered us a real whammy.  Still, it never hurts to prepare.... hopefully you'll have a follow up conversation with a potential buyer and sound like the true expert. 

8:02am • #19
237,509 Points 6 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Pat, thanks for the great post!  I like to hold Open Houses, and I definitely try to be different.  I never push for contact information, but I do have a sign at the brochure table that says "If you would like more information on homes for sale in XXX neighborhood, please sign in and I will contact you to discuss your options.  It has worked for me before.

That's really strange that your commission won't let you talk to buyers at open houses!

8:04am • #20
1,420,216 Points 41 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Pat you are awesome. . I wish I read these posts years ago when I was learning the business

8:14am • #21
586,244 Points 4 Featured Posts Outside Blog Called Shot Master

Great way to host an open house.  Most simply put a sign in the yard and sit back and wait.

10:50am • #22
1,910,827 Points 385 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

The State of Maryland recently decided that we may not solicit buyers while we are at opens, and that sort of eliminates any reason to hold an Open in a home that's not your listing.  We are also having to notifiy anyone coming through the door that we represent the sellers of that house.  Not a great way to establish rapport with the folks coming through. 

And rent scammers?  They take information from a listing that a Realtor has posted for sale, swipe the photos, get the owner's name from the public record, and set up an email address.  Then they advertise the place for rent at a crazy low price and try to rent it out sight unseen.  And people have actually sent them checks.  Go figure!

And Steve, you seem to focus on condos, and I've never had great luck even here with condo opens, especially in larger buildings.  You have to do what works for you in your market.

11:28am • #23
1 Featured Post Called Shot Master

Open houses are difficult and I haven't had a lot of luck, no matter what I've done.  Sometimes I prep for days and sometimes I just show up and see what happens.  I really like the detail that you gave.  I bookmarked.

11:39am • #24
126,594 Points Attended Rain Camp

Good tips Pat Thanks!  MD is sort of tying our hands.  We can call unrepresented buyers after we leave the open and talk with them all we want about other houses - just not during the open house.

If you have a second, stop by my blog and read about the Valentine's dinner I prepared for my wife htis week.  Talking with you at lunch last week has inspired me to start posting again.  :)

1:35pm • #25
570,582 Points 25 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Hi Pat - As you and I have said in our exchanged comments before, we are both strong advocates of open houses and both of us have had good results.  Preparation and attitude seem to me to be the most important factors. 

Go into an open house believing it will fail and you will be right - it will fail. Go in with an attitude that you will meet some nice people and make some new friends, and you will get good contacts.  I hold monthly drawings for a gift certificate at a nice restaurant, so open house visitors are great about giving me all of their contact info in case they win.  On the entry blank I also ask them if it is okay to contact them about real estate.  Most don't object, especially after we have chatted and laughed for a few minutes together.

7:40pm • #26
FEB
19
2011
198,245 Points 5 Featured Posts Localism Sponsor Outside Blog

Great tips, Pat! Open houses have always worked fairly well for me although haven't sold a listing through one yet.  I'm shocked your REC would come up with such a restraining order!  If you're a member of your MLS and are permitted to show and sell anything that's listed, why wouldn't you be allowed to discuss other listings at an open house?  If I were an MD Realtor, I'd want EVERYONE talking about my listing! 

The taxes may be through the roof, but I'm glad I live (and work) in New Jersey this morning!

7:36am • #27
1,344,219 Points 71 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I don't know many agents that do Open Houses down here and the ones that do tell me that they get dismal results!

8:36am • #28
492,483 Points 46 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

That is a great list, Pat. I love the one about not 'hitting on' someone who already has an agent!

8:50am • #29
FEB
20
2011
1 Featured Post

Pat - Will rethink my views of open houses thanks to your blog series.  And I am quite stymied about the State of Maryland's restrictions on what an agent may or may not do at an open house.  That doesn't make sense to me.  For starters, why do they care? and literally, what business is it of theirs?  Any ideas on that?

4:17am • #30

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Patricia Kennedy

Washington, DC

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Evers & Company Realtors

Address: 4400 Jenifer Street NW, Washington, DC , 20015

Office Phone: (202) 364-1700

Cell Phone: (202) 549-5167

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Pat Kennedy -- author of The Irreverent Guide to Real Estate -- gives you a look at life on the streets as a real estate broker in our nation's capital. And her blog is peppered with great advice combined with humor!


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