One of my pet peeves in real estate is when I send out a request to the agent who showed my property asking for feedback on the showing AND THEY DON'T RESPOND. There are only 5 questions on the survey and it is a simple process, just click on a radio button from a multiple choice question... Simple, and takes about 20 seconds tops to complete. Then click the send button back to me.
I know there are several conflicting viewpoints on this issue.... but I feel it is important to respond. Whenever I get a request, whether by email or a page to call the agent with feedback... I always do so, whether it is positive or negative feedback... I feel it is important for the seller to know how other agents, and perspective Buyers view their home. I provide both positive and negative feedback if it warrants it...
SELLERS WANT TO KNOW what others think about their home....and despite my sending out an email request, followed by another more personal email request asking that they please take the time to respond... still no response....
I sometimes even page the agent to call me... and no response.
I think ignoring a request is simply rude and very unprofessional... I know we are all busy, but NOT THAT BUSY!. Even if you don't think it is important. The listing agent apprecites feedback they can pass on to their Sellers. It helps the listing agent as the feedback is coming directly from other agents, with honest opinions... whether it be a price reduction, or that the house needs to be de-cluttered, or painted.. or whatever the issues.
Although we put forth our best efforts as listing agents and make our recommendations to the Sellers on ways to prepare their home for the market...sometimes they simply don't listen to us... Sometimes, they have to hear it from others before they actually take action.... they always think the listing agent wants to lower the price for a fast sale...despite reviewing the recent sales in the neighbourhood.... Sellers always think their home is worth more!!
Ultimately this feedback can help the Seller understand, make the necessary changes, and sell the home quicker... Its a win, win situation for all! Whenver I do receive a response from my email request, I print it off and show it to the Seller so they can see it is not coming from me, but rather an unbiased opinion from another agent, and his/her clients.
Agents, please extend professional courtesies to your colleagues when asked for feedback.... It helps us all in the end.
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