Too Busy For Your Call ???
Sometimes people tell me I am hard to reach. "Your phone was busy so we called somebody else..." I wilt when I hear this. It hurts because I try SO HARD to answer EVERY CALL.
And there is the rub. I am SO AVAILABLE to each client who is buying or selling a house, or otherwise using my real estate services, that that I might not be available at the exact moment you call. But that does not mean I am not available, it does not mean I am not interested, and it does not mean I am not capable of helping you PROMPTLY!
Let me explain....
According to Verizon, I spend over 3000 minutes a month on the cell phone - every month! That means I am always helping somebody. I could be helping somebody else at the exact moment when you call. It might be very rude of me to interrupt what might be an intense negotiation or their sharing of a desperate need, just so I can answer a simple question that could have waited. Of course, I don't know what your question is when you call, or whether your question is trivial or more serious. Most of my clients know that if they leave a message, I will call back PROMPTLY!
Some people choose not to leave a message. In fact, some simply call another Realtor. Which is too bad. I am one of the hardest working and most informed Realtors in our area, so what they usually get is lower quality service as a result of their impatience. It is kind of like finding out that the best medical Doctor in town is busy. So you call another, and another, until you get one who will talk to you. You trust your life to the newest doctor in town, who may not actually have much experience in the medical procedure you need performed, but at least they are available at the drop of a hat to answer the phone! Would you do that to yourself with your health? NO? Then PLEASE don't do that to yourself when it comes to Real Estate!
Just LEAVE A MESSAGE and I WILL CALL YOU BACK! I spend thousands of dollars per month to make my phone ring. You can bet I try to answer every call. I usually return the call within a few minutes when a message is left. I answer EVERY CALL I POSSIBLY CAN that comes in during what I consider my "Business Hours" of between 9 AM and 7 PM. You might agree that this is a pretty long day... But I actually start earlier OR work later on most days. Such is the life of a Realtor.
We serve a SACRED PUBLIC TRUST. We help people with the largest financial and lifestyle decision they may have ever made. We help with a house hunt or sale on the client's personal time, and then coordinate with appraisers, bankers, home inspectors, buyers, advertising media, buyers, and other agents during business hours too. It's a heavy responsibility but it is also a great joy to serve in this way. I don't complain but eagerly enjoy helping people with their own version of the American Dream!
What would you think if your doctor were to take calls while doing surgery? If you want to see your doctor, or ask a question, you might call the office and leave a message. He or she will call you back. You can do the same with me!
So, if I am giving somebody else my full attention when you call - please leave a message. On my honor, I WILL CALL YOU BACK! And please know, I am NEVER too busy for your calls or referrals. Send a friend to me for real estate services and I will treat them like family!
See http://www.dugansells.com/ for more information
Comments (3)Subscribe to CommentsComment