You know we have to go the extra mile these days...and all those small things add up...which is why I must say...QUICK, HONEST, EFFICIENT SERVICE IS WHAT IS WARRANTED AND NEEDED IN TODAYS REAL ESTATE MARKET....that includes MORTGAGE FOLKS ... Gone are the days when you can just "cherry pick" lets say...and so any real buyer should be treated like GOLD...case in point...
Mortgage Chic took a week and 10 excuses to get me back an updated pre-approval, I called, I emailed, I explained I needed it or the Negotiator would close the file...A DARN WEEK? I happen to know...they take 2 minutes, and the only change I needed? THE DATE...While my buyer did not understand the process..I must admit...
I told him, if we go Under Contract on this house, pick someone else in the bank, Business should not be taken for granted and we don't live in a 5 million person metropolis that every person in the city would be going to her for appointments and pre-approvals...PRE-APPROVALS TAKE MINUTES TO WRITE!!! THE TURN AROUND TIME WAS wrong, rude, and I hope she has 1 less customer to do a loan for...If I have Anything to Say About It!!!
In A Service Industry...Don't Take Your Business For Granted...
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Melissa Polce mjpolce@kw.com 704-450-4335
www.ExclusiveHomesofCharlotte.com
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