Short Sale Gridlock - 1st Mortgage Waiting On The 2nd, The 2nd Waiting On The 1st

Litton Loan is the first mortgage, Citi is the second.

Citi won't approve a short sale settlement amount until they get a copy of the payoff to Litton and the amount of losses Litton will incur.

Litton says they won't approve the short sale until Citi approves their settlement amount.

Litton waiting for Citi. Citi waiting for Litton.

We escalate to management.

We wait.

Litton still waiting for Citi. Citi still waiting for Litton.

We escalate to management.

We wait.

Repeat the process.

Then a stroke of luck, someone at Citi is off work that day

We escalate to the same manager. This time he takes an interest and checks the file. He can't hide his surprise. He said the bank's negotiator has everything she needs, should have made the decision already. He says he'll talk to her as soon as she walks in the next day.

Next morning, 9:33 AM we get the approval letter faxed to us from Citi.

We immediately send it to Litton. Litton turns it around in a day, sends us approval letter.

The Big Lesson?

Patience, persistence, dedication. We can help the banks mitigate their losses even if they trip all over themselves. We also help good, hard working Americans in Louisville avoid foreclosure. Everyone wins.