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Why it is necessary to be nice on the phone!

By
Real Estate Agent with Keller Williams Realty

A kind recommendation to the listing agents out there: please remember that when your phone rings and you do not recognize the number, it is possible that a fellow colleague from the real estate world is on and wants to show your property! The last time I checked, this was a good thing. The unfortunate truth is that this does not always seem to be the case. Now, I understand that being a rookie in the real estate business, I still have a whole lot to learn and experience, and I would never say anything to the contrary. However, I will tell you that there are no shortage of listing agents out there that answer their phones as if they are being bothered when someone wants to show one of their properties! Maybe I am missing something, but I am pretty sure this is the desired result of putting a home on the market. I too am a listing agent, and anytime the phone rings, I answer it professionally and with a level of care, because you just never know who is on the end of that line.  

I apologize if this is seems like a departure from my usually quiet blogging nature. However, this has happened one to many times... and honestly, if for no other reason, answering the phone with a level of respect and kindness can really make a difference in someone's day, and even make being a real estate agent a noble and honorable thing. And who knows... it may even lead to a sale... imagine that!

Thank you for your time.

Comments (5)

Barbara Le Pine
ADVANTAGE REAL ESTATE, serving Lincoln County - Newport, OR
Your agent for the Central Oregon Coast!

Christopher,

I agree with you, it pays to be kind to others. Welcome to real estate, keep your sunny disposition and you will outsell everybody!

 

Feb 27, 2011 04:22 PM
Carla Dimond
CATARRA - Mountain View, CA
(Silicon Valley)

Christopher, sometimes I cringe when I have buyers that want to see property listed by certain agents because I cannot stand to be treated so poorly when I call to schedule a showing; which makes me wonder how they are still in the business?

Feb 27, 2011 04:23 PM
John Michailidis
Real Property Management of Sarasota & Manatee - Sarasota, FL
Real Property Management of Sarasota & M

That was thoughtful blog post! Thank you for sharing your feelings Christopher!

Feb 27, 2011 04:37 PM
Matt Grohe
RE/MAX Concepts - Des Moines, IA
Serving the metro since 2003

Christopher: Being polite is one of the abolsute simplest and cheapest things anyone could ever do.

Feb 28, 2011 03:57 PM
Christopher L. Arienti
Keller Williams Realty - Franklin, MA

Thank you everyone for the comments! I will continue to implement all your suggestions and more... the feedback is very much appreciated!

Mar 01, 2011 06:05 AM