Obtaining feedback from previous customers is a key step to selecting the right builder for your custom home. It always amazes me how many people select a builder without taking the time to call and speak with past customers to see how they performed on their project. It's important to ask what they liked about their builder, as well as the builder's weaknesses.
Every builder will have their good and bad points, so it's important to realize that one builder can't be all things to all people. If you are looking for the "perfect" builder, I'm afraid you going to be disappointed. One doesn't exist. However, if you are looking for a builder who is committed to excellence and integrity, and builds quality, custom homes, then such builders certainly exist.
The key is to look for the things that really matter: experience, excellence and integrity. Here are a few questions to ask a builder's previous customers:
- Did your home finish on time? If not, why?
- Did your home finish on budget? If not, why?
- Was there ever a time that you felt your builder was being untruthful?
- Did your builder communicate to you clearly throughout the process?
- What are your builder's best qualities?
- What are some of your builder's weaknesses and areas that need improvement?
- Lastly & Most Important - Would you have your builder build for you again the next time?
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