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Shut Up

By
Real Estate Agent with Encore Realty
   One of the most important things you may learn as a sales person is to ask a question and then say nothing.  How do I know this?  I have a great teacher of course.  You know it really doesn't matter what you do in life, being a master sales person will get you far.  Think of it.  If you know how to properly negotiate you may save thousands on a car or on a business transaction that you are entering.  The other day I was walking through the mall and a sales person for a mobile phone carrier asked me what type of phone I had.  I knew where this was heading but I wanted to listen to her sales pitch and see if I could learn anything from her.  During the conversation we were having, one thing was running through the back of my mind: One of us is going to sell something and the other one is going to buy something, which one am I in this transaction?  Of course I did not buy a new phone but did compliment the sales person on their tatics.  I have always been told that all of us having been selling things our whole life whether we were in a sales position or not.  Yes, we sell ourselves several times a day and have been doing so our whole lives.  I encourage you to listen carefully the next time someone is trying to sell you something as you may pick up a few tips.  Enjoy your day. 
Daniel Sundberg
Crystal Springs Real Estate - Kentwood, MI
Good Post Rian.  It's something that I have done not only with other sales people, but with clients as well.
Sep 26, 2007 09:33 AM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News
Listening is always the best way to find out what is going on!
Sep 26, 2007 09:39 AM
Esko Kiuru
Bethesda, MD

Rian,

Good reminder for us here. Sometimes it's really hard to keep your mouth shut when talking about mortgages or real estate because you want to let them know what you know. Yet, the smart thing to do is  listen. And listen some more. It'll bring more results than talking.

Sep 26, 2007 09:53 AM
Valarie Grisham
Keller Williams - Lake Stevens, WA
I agree Rian.  I heard once that as real estate agents we are going on job interviews everyday.  It is very true.  Thanks!
Sep 26, 2007 03:56 PM
Crystal Freeman
Willow Creek Creative - Eugene, OR

Hi Rian, 

All of the best sales people I know have given me the same advice.  I just thought they were telling me to shut it up!  Haha.

I have seen this work and I have seen this backfire.  Some telephone salespeople that call try to use silence to pressure me into saying more or giving in and doing what they want.  When I pick up on this, I too go silent.  And then we wait.  And then if the salesperson on the other end of the line doesn't say something first, I not only lose interest, but sometimes I hang up.

I do not think you're suggesting that salespeople use awkward silence to pressure a client.  Being quiet and listening is what you're suggesting, and I have found both to be great tools in sales!  Thank you for the reminder!

Sep 27, 2007 11:27 AM