Rian,
Good reminder for us here. Sometimes it's really hard to keep your mouth shut when talking about mortgages or real estate because you want to let them know what you know. Yet, the smart thing to do is listen. And listen some more. It'll bring more results than talking.
Hi Rian,
All of the best sales people I know have given me the same advice. I just thought they were telling me to shut it up! Haha.
I have seen this work and I have seen this backfire. Some telephone salespeople that call try to use silence to pressure me into saying more or giving in and doing what they want. When I pick up on this, I too go silent. And then we wait. And then if the salesperson on the other end of the line doesn't say something first, I not only lose interest, but sometimes I hang up.
I do not think you're suggesting that salespeople use awkward silence to pressure a client. Being quiet and listening is what you're suggesting, and I have found both to be great tools in sales! Thank you for the reminder!
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