I can't count the number of times I am asked this question during a real estate transaction. At virtually every turn buyers are asking me "What would you do?"  I know they are looking to me for guidance but the bottom line is I'm not the one buying a house or even looking to buy a house.  I also know that they are extremely anxious because this is a huge purchase, but I truly cannot tell them what to do.

The first time I hear this question is when they find a house that they really like.  After weeks of searching they begin to feel as though they will never find the house of their dreams, but when a house comes along that meets most of their needs...they panic. "It has AB & C, but it doesn't have Z, what would you do"?   Of course the simple answer is to say, "Make an offer". But you need to add a bit more "fluff" to your response.  You might say something like, "if this house has most of the amenities you want, then you should consider making an offer".

The next time I usually hear "What would you do"is when we are reviewing the comparables for the property.  In many cases, the numbers speak for themselves, so the seller would be looking for something in the range of the comps...usually.  So the buyers need to decide what the house is worth to them.  As their Realtor, all you can do is compare condition and location of the various properties that have sold.  You can also compare the property to all of the other properties they have seen in the area.  But the bottom line is it's their decision.

This question will pop up a few more times throughout the transaction:

  • During the negotiation process...sales price, closing cost assistance, length of contingencies, home warranties, home inspections...the list goes on and on
  • Negotiating the home inspection items
  • Requesting a credit or having the seller do the repairs
  • Removing the various contingencies
  • Negotiating walk through items

I have to confess, when I am asked this question I would love to say, "Grow up and make a decision, I'm not the one buying a house".  But in reality, your buyers know what they should do, they are just looking for reassurance from an expert...and that expert is you and me.  So let's do our job, be patient, be nice and help them navigate through the home buying process because while we do this every day, this is a new experience for them. 

Candy Miles-Crocker

Real-Life Real Estate Training

 
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36 Comments on What Would You Do?

20 Most Recent Comments Displayed Show All

MAR
08
2011
5 Featured Posts Called Shot Master

Hello Candy, Welcome and Congratulations on the feature! We are often asked for guidance but most often our clients want reassurance that they are making the right choice. Answering with a carefully crafted question that causes them to examine their why, usually works best. i.e., Would you feel comfortable making a FULL Price offer? Or, How would you feel if we found out that the seller just accepted another offer? Based on their response, lead them to the obvious decision. If there is no feeling of loss keep looking, otherwise write the offer!

Remember, if it feels RIGHT and they can see themselves living there... and they ask "what you would do?" Simply respond with: We need to write and OFFER!!!

10:30pm • #17
1 Featured Post Called Shot Master

Honestly, the answers seem so easy and obvious from my stand point.  But when I have buyers/ sellers that are so needy, I recognize that they are afraid.  Their afraid of making a bad/wrong decision and getting stuck like so many homeowners did only a few years ago.  It's tough selling real estate these days and that's why it's more important than ever to know your market.

10:56pm • #18
531,916 Points 15 Featured Posts Localism Sponsor Outside Blog

Hi Candy,

Good questions and I'm sure it happens to many of us...especially someone like me who is "seasoned' (ok old) in r.e. especially when I'm working with younger consumers that were referred to me.

I think it's important for us to remember the things we do daily, weekly etc. are things they may only do a few times in their lifetime.  At times when I'm asked things like that I'll give them some options to hopefully help them make their own decision.

Congrats on your feature!

10:58pm • #19
388,395 Points 27 Featured Posts Outside Blog Called Shot Master

Candy: I like to tell them what the consequences are pro and con when they ask that. I do caution my clients sometimes when they get too enthusiastic, slow them down a little. Some people buy a house faster than a pair of shoes!

11:03pm • #20
427,974 Points 23 Featured Posts Outside Blog Called Shot Master

Great post & welcome to AR!  People do ask that a lot, don't they?  I usually try to direct it back to them as it is their decision.

11:50pm • #21
548,959 Points 36 Featured Posts Localism Sponsor Outside Blog Hit Router

I never mind giving my opinion if asked. Clients often look to us as experts.

11:52pm • #22
MAR
09
2011
4 Featured Posts

Great post!  I love helping people realize what they already know but know that they know.

12:18am • #23
547,229 Points 9 Featured Posts Outside Blog Called Shot Master

Candy:

The only thing one can do when asked that question is to present all the facts, pro and con and let the client make the decision.  I don't tell them what I would do, because as Lisa #5 said I am not them.

12:38am • #24
1 Featured Post Outside Blog

I do indeed get this question frequently and my usual response is, because it's true, "I can't answer that question because it's not my house!" However, it should definitely be followed by some good conversation and guiding questions that helps them come to their own conclusion. We are here to help, not to tell them what to do.

1:42am • #25
1 Featured Post Called Shot Master

Now days I think Realtors have to be part therapist! You have to know how to steer a client towards a good decision, but you can't make that leap for them. One of my favorite pieces of advice is that sometimes, you just need to sleep on it!

2:21am • #26
329,557 Points 6 Featured Posts Hit Router Attended Rain Camp Called Shot Master

Candy~ I was just about to SUGGEST> when I realized it's already done... (Love when that happens...) I don't think that it's every transaction, but you can bet every other transaction that my clients ask me that same question.... Especially, when they really want the property and it's obviously a buyers market... The question I ask them, "How much do you really want the property?" They, then know what needs to be done. ;)

2:27am • #27
774,062 Points 95 Featured Posts Outside Blog Called Shot Master

Great post Candy. I think that sometimes we forget the "major" that is about to happen, a buyer sometimes needs a little assurence from someone close to the deal.

3:16am • #28
Outside Blog
Great post! Just present the facts. If a buyer loses their first offer for a wonderful house over a lowball offer they learn quickly for the next one!
7:19am • #29
174,297 Points 4 Featured Posts Called Shot Master

Candy,  Great thought provoker....I agree that it is their decision, but when asked for my opinion I will give it.  With disclaimers of course...

8:41am • #30
23 Featured Posts Outside Blog

Thanks to all of you who took the time to make these wonderful comments.  I am somewhat late in responding due to the small glitch AR is having with emails.  I also want to thank Charita for re-posting and suggesting!  I love my clients and only want the best for them...so I gently guide them through the process.  I will say that I am extremely honest with my clients when it comes to price, condition and location but what I can't advise them on is what I call the "love factor".  If they love it and can't live without it...then virtually everything else goes out the window!

8:42am • #31
123,679 Points 2 Featured Posts Outside Blog

If asked, I too will give my opinion, followed by the disclaimer - "this is my opinion and you may disagree". However, I also beleive the client is looking for guidance, which I will help with.

9:56am • #32
Called Shot Master

Candy - Awesome post, I often think the exact same thing.  So I proceed to offer my POV with disclaimers. 

11:24am • #33
243,367 Points 1 Featured Post

So true---i think they are looking for a sounding board to help them decide.  You sometimes need to turn it back to them with open-ended questions.

3:35pm • #34
1,348,064 Points 41 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Candy - I see it as part of our "job" to help the client answer this question and get comfortable with their decision.

9:36pm • #35
MAR
10
2011
23 Featured Posts Outside Blog

Christine, you are so right...our clients really just want to feel like they are making the right decision and our job is to ask the right questions to help them determine if it is the right decision for them.

11:10am • #36

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Candy Miles-Crocker Realtor Real-Life Real Estate Training

Chevy Chase, DC

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