I have to share my thoughts with you about company that I have been
a customer of for over 26 years. Today I've had ENOUGH! There is NO
CUSTOMER SERVICE at AT&T. Employees are trained to apologize over
and over again, but they are also trained to switch you from department
to department - and as they say - the BALL stops NOWHERE!
I've had added items on my phone bill - such as Yellow Pages which I
did not order. I refuse to pay for something I did not order - until today
there is still no credit showing on my bill for that.
I've had all of a sudden my voice mail stopped and was told by AT&T to
call VOICE LINK my provider. So, I did. I was advised that NO, it was
AT&T that had to set this up. So after over 2 hrs. on the phone being
switched from one person to another and everyone saying "I'M SO
SORRY"... but now you need to go to repairs - then to go customer
service.. then back to repairs and after talking with 7 people I've had
enough. I spoke with number of supervisors - I've lost my patience and
I decided to share this with my colleagues and friends.
A communication company like AT&T - has no e-mail to their support
service - when you ask for an e-mail of any employee you are told that
the policy is NOT TO GIVE IT OUT. Try to reach the President. That's
a joke trying to get corporate office - when you finally call the main
number and you have to press 6 for corporate - it disconnects you.
We have tried it 3 times - now I am going to take it a bit further and
I will try to record this for you to give you PROOF of what a customer
of AT&T has to go through. The truth is - they get paid while they tie
you up on the phone, but for us who work for ourselves we don't get
paid for holding the line for 2 hours. WASTE OF TIME, WASTE OF MONEY
and WASTED PATIENCE. I'm really FED up with AT&T. I will start again
in the morning to see if they can get my voice mail connected, if not,
I'm taking my business somewhere else and will share this with all of
my relocating clients before they set up their phone service.
What is your experience with AT&T?? I'd love to hear from you.
Dagmar Sands - Real Estate International, Inc.
World Class Real Estate Broker
P.S. If the President of AT&T happens to read this - please contact
me, I have documentation of every single person in your company
I have spoken with. They don't even seem to know who the President
of their company is - perhaps you can introduce yourself to them.
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