You can't fire me! You work for me!
Interesting conversation in the office the other day. One of our newer (new to the business) agents was grousing about a Seller she's working with. From the sounds of it, this Seller is running her ragged, undermining her and just plain not "getting it". The other agents were giving her tips on how to placate the Seller, make her happy. I couldn't help myself, I had to chime in.
Stunned silence greeted my comment. Like deer caught in headlights they looked at me. To be fair, maybe it wasn't the comment, maybe it was the new hairstyle. I'm trying to bring wings back -- the 70's were good to me, maybe if I go back to dressing and looking like I did then, the good times will roll again.
I digress. My apologies.
Finally one of the agents sputtered, "Fire her? You can't fire a Client!"
The heck you can't! My listing agreements all have a clause in them which states, Either party may cancel this agreement with 24 hours written notice, after the first 30 days.
I tell Sellers right up front, if we're not working well together we can, and should, end this agreement. If you won't allow the home to be shown, or you aren't doing your part to help get your property sold, I can't afford to waste my time, money and energy. If you're going to constantly tell me how to do my job, and in the process, keep me from doing my job -- because I'm spending so much time dealing with your daily requests to update the pictures (Don't laugh, I had a Seller do just that. She would send new photos of her house every day, sometimes twice a day and insist we change them in MLS, Trulia, Zillow, etc.) we're going to part ways.
I don't know what the agent in my office decided to do. My comment left her flummoxed, no one had ever mentioned she was allowed to do that. We spend so much time talking about customer service, we forget why most of us entered this business in the first place. To be our own boss! And that means we CAN fire a Client.