How About Some Common Courtesy?

Part of my day job is to answer the phones. When I call some one or answer a phone I try to be 110%. Some may think it's menial job but it is not. It is the first impression of YOU AND YOUR COMPANY!

Here are some things that get my goat!

 If your voice mail says, "I will call you back (insert your verbiage)".

·         Then do so! At least call or text and let that person know that you received their call and are reviewing what ever it is that they need.

·         If you are not prepared to speak to them at all, have an assistant or someone in your office to call for you to let them know you have received their call and are on their issue.

·         And by all means DO CALL THEM BACK. 

I can't tell you how much it bothers me to call someone and their voice mail says you, "the person at 123-456-7899 is not available" WAIT! Have I called the wrong number? I thought only people avoiding stalkers and bill collectors left this voice mail message.

·         Here again, how about leaving your company name or at least your name! 

When physically answering the phone, have some forethought.

·         State the name of your company.

·         State your name, I and your customers/clients want to know who they are talking to.

·         Can you say "how may I help you". 

When finishing up your call, be sure to say good bye, adios, aloha or something!

·         Don't be that special  person who just hangs up the phone;

·         The person on the other end has not a clue, and wonders if he was disconnected. 

Guys! Here's a hint, women really like it when you open the door for them and so will your female clients. 

Remember men walk on the outside...so that if a car hits you or splashes water, it will be on the man and hopefully not the woman.  (I know this one is outdated but would you put your sweetheart or mother or child in this location?) 

A smile will carry you a very long way. A smile will automatically put anyone at ease with whom you are to meet. This means at any office counter or store counter you may be at. That cashier/ employee may be your next client! 

I know there a lot of other things we could all be doing so add them as comments at the end of this post or go ask grandma she will remember.

I'd like to thank everyone for coming here and listening to my little rant! You are all much appreciated!