How are you finding the service level that you are receiving from the people that provide you service? We all receive service every day. It may be from the bank teller, the mechanic or the store clerk.
It may be from your accountant, your hairdresser or your lawyer. In the end I ask that you give some thought of all the service that you received in the last month. Then ask the question did any of them make a Raving fan?
If so you should let them know how special their service approach was. If not and you are close with that provider you should highlight to them things they could improve.
Now the real work. Have any of your clients commented to you that you have made them Raving fans? If not maybe it is time for you to look at your own service model. Again our goal is business is to increase the level of satisfaction that our clients receive. This makes them happy and more likely to use us again. The real key is to give them more then what they expect so that they become Raving Fans.
This is like gold for your business since you now have people selling you to others. What a great gift.
Time to look at our past week and consider some of the above and how we can implement it this week.
Just one mans thoughts
Edward Moloney
Zenith Mortgage Advisors
Milford MA
NMLS LO # 10321
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