I have been working with a younger couple to find them the right home for a few weeks. They have some credit challenges, but 20-30% down. We received a pre-approval, but with today's sub-prime market, nothing is for sure.

We found the right home and wrote up an offer. The home has been on the market for a VERY long time and has not been shown much recently. We hand delivered the offer to the agent's office and I left her a message so we could discuss it.

Rabid DogAbout an hour later, I received a message from her. It was one of the rudest messages that I have ever received from any Realtor. She could not understand why I was not available to take her call and said she would not present the offer!

I understand that she is busy and may have been a Realtor for longer than I have been alive, but I am busy also. I have three times as many personal listings and a team of Realtors to supervise. I called her back to discuss the offer. She said that unless she had an approval letter stating all conditions are met, she would not present the offer. I will not state the remainder of the call, but she did agree to present the offer immediately.

Since that time, I leave her messages. When she eventually returns my calls, she continues to leave me rude messages about me being hard to get in touch with and that I am making it hard for her to do business. I immediately return my calls, and have assistants who are there to answer questions. These assistants care about my clients as if they are their own & understand what is going on.

It is frustrating, because we all need to work together. I am frustrated because she is so rude. She refuses to deal with a licensed assistant. The deal is just beginning, but I already wish we could have found a different home. I wonder if her attitude contributes to the fact that the home has not been shown much! My client wants the home, so I will represent them the absolute best I can.

I only wish her clients understood the way she deals with those who are trying to sell this home!

 

24 Comments on Be Courteous…At Least

OCT
01
2007
100,050 Points 1 Featured Post
Yikes.....   I wonder how she's stayed in business for so long.  I also wonder why she complains that you're so hard to get in touch with if you're the one leaving her messages????  Good luck to you, Nathan
3:51am • #1

Some Realtors give us bad names, this sounds like one.

4:00am • #2

difficult...at least!

4:03am • #3
368,757 Points 62 Featured Posts Outside Blog
There is one in every group.  I have done my best to set a  good example, especially with new agents. Many people forget that although we are competitors we count on each other.  She fails to realize you will be working with buyers in the future and might have less enthusiasm to show her listings in the future.
5:15am • #4
Realtors like this are bad for our reputations as professionals
5:27am • #5
Kill em' with kindness!
5:30am • #6
120,385 Points 4 Featured Posts
Man I think that I'd call the Broker on this one.  Are Agents required by law to present ALL offers?  Unbelievable.  Sometimes it feels that the Agents who have been around the longest have the worst attitudes.  Keep us posted on this deal and good luck.  You're professionalism will win out.
5:40am • #7
248,032 Points 7 Featured Posts Outside Blog

Keep working it, Nathan.

Take your vitamins and working out.  Prima donnas will wear down your system. ;)

5:50am • #8
1 Featured Post Localism Sponsor Outside Blog
Nathan, Rude Realtors are one of my biggest pet peeves in this business. Best of luck on your transaction.
6:09am • #9
509,047 Points 52 Featured Posts Localism Sponsor Outside Blog

WOW!  What an ego trip.

Gotta love when people (clients or collegues) think that you should be there for THEM 24/7. 

7:50am • #10
299,520 Points 15 Featured Posts Localism Sponsor Outside Blog
Hi Nathan,
I am sorry that you must deal with this very unprofessional agent.  I agree with Kate, let this agent's broker in charge know what is going on.  I wish you lots of luck. 
7:59am • #11
360,650 Points 95 Featured Posts Localism Sponsor Outside Blog
Nathan-Every industry has them I call them bullies, they lack manners plain and simple.  People who normally act this way have some insecurity issues and really need to get over themselves.  It reminds me of a movie star gone bad.  It will catch up to them.  Great post and thanks for commenting on mine
9:53am • #12
Good luck Nathan!  Sounds like you're approaching this professionally.  Too bad the other side isn't following your example.
2:13pm • #13
I had a similar experience working with this same realtor, Nathan. I warned you about her! And you are absolutely right when you talk about our hesitation to do repeat business when treated badly by another Realtor. Unfortunately, as in your case, she has the listing of the perfect home for your client. We just have to grin and bear it sometimes.
3:30pm • #14
I wonder why some people are like this.
9:59pm • #15
OCT
02
2007
411,314 Points 48 Featured Posts Localism Sponsor Outside Blog

Nathan, that realtor is inwardly focused. She's just plain selfish; don't let it get to you.  Imagine having to live with her, and count your blessings.

Mike in Tucson

7:21am • #16
139,430 Points 13 Featured Posts Outside Blog
Nathan - I just don't understand how someone so ill-mannered can remain in business, especially in this market. She clearly doesn't "get it".
9:03am • #17
OCT
03
2007
Holy crap! She sounds like she was the model for your blog's picture. lol. I hope you deal with better in the future.
8:35am • #18
OCT
04
2007
It's funny because I have had similar issue's with rude agents in the past, and every time one of them comes along it just sucks the motivation out of me!  Luckily I have been able to work with a lot of truly great agents, and they are the reason I come back for more.  Hopefully you encounter more great agents then the bad agents.  Good luck with the rest of the transaction.
3:04am • #19
OCT
05
2007
114,522 Points 9 Featured Posts Outside Blog

Nathan, that's a bummer. I had someone who was giving me so much grief about not returning my calls. I told her, "I didn't get a message, when did you leave it?" I kid you not, this was her response:

"Oh, I didn't leave a message."

Can you really give someone grief about being hard to get in touch with under these circumstances? Incredible.

Keep up the good work.

9:25pm • #20
OCT
06
2007
I think know this Realtor.
5:18am • #21
FEB
13
2008
There are people like this everywhere. I wonder if they are ever happy!
3:11am • #22
These types of people actually slow the process down for the rest of us.
5:14am • #23
I believe that I know who this agent is also. So unfortunate to have people like this in our industry.
4:41pm • #24

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Nathan Neale, Broker, CRS, ABR, e-Pro

Yakima, WA

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Creative Group R.E. Inc.

Address: 310 N. 5th Ave Suite A, Yakima , WA, 98902

Office Phone: (509) 248-0066 x EXIT

Cell Phone: (509) 901-0877

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