Special offer
Home > Blogs > Ginger Harper > Ginger of Southport, North Carolina
bookmark_border

BPO Personnel are requiring more

By
Real Estate Agent with Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team 93383

 


I don't know about you all, but I am having a harder time pleasing the BPO  folks.  I am giving them  factual information based on our local MLS and the figures tell the truth.  They are wanting us to go back and get closer comparable properties  When nothing has sold in that area you must go outside that community to find comparable to do the analysis.  

I am also finding, after I have done the work...they order has been canceled.

 

Then, we have spent our time and energy to do the work and will not be compensated for it.

What do you do with this scenario?

 

Ginger of Southport

Show All Comments
Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

Its very tough.  Give them commentary that there are not comparables within the range and that you had to go outside of it.  I can't say I have had too many cancel AFTER the work was done.

Mar 31, 2011 03:17 PM
Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

Seems like some of these BPOs are so convuluted and detailed.  I wonder if they are really even using half of the information they are requesting.  Probably just making them more detailed in order to charge more to their customer.  I agree about cancelling the work.  I've done work too and then see the BPO vaporize from the website with no notification at all.

Apr 09, 2011 03:46 AM
Robert Smith
Preview Properties, PC - http://www.RealEstateMich.com - Brighton, MI
SRES, Search for Homes Brighton-Howell-SE Michigan

I also love that they're trying to reduce our prices and increasing the turnaround time to ridiculous extremes.  My re-work rate isn't very high, but I have had a number of orders 'disappear' from my queue after I took pictures.  That does not make me happy and I had to ask for a supervisor to explain it to me.  Apparently, some of the staff are under so much pressure that if you accept an order but don't make status updates, they feel compelled to re-assign so they don't get dinged on their QA scores.  Sounds like rubbish to me, but that's what I was told.

Apr 11, 2011 01:50 AM
Back to Top

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?