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Is your follow-up working?

By Happy Grasshopper

Services for Real Estate Pros with Happy Grasshopper

April 18, 2011 10:39 AM

I need your help, RainMakers!

I've been researching the follow-up methods used in real estate sales and need some love from my ActiveRain buddies. All of us want more of the people we meet to become our customers, right? So how do you do it?

What methods are you using?
What have you tried that doesn't work?
What is your favorite? How much does it cost and how long does it take?
How important is this issue to you?

Please just answer in the comments below. Why do I ask, you say?

Well, if you haven't heard about us yet, Happy Grasshopper is an automated email marketing service that helps you follow-up with prospects, networking contacts and former customers. So, naturally, I'm interested in all things follow-up. (You may have seen several of the testimonials about us here in the Rain.)

I'd thought it would be really valuable for the Active Rain community to compile some things that work the best. Thanks in advance for sharing, I'll make sure to compile all the responses and get them to everyone who comments. I'll even send a few lucky commentors a tray of my famous brownies. :)

Learn more about how Happy Grasshopper helps you follow-up automatically - Click Here.

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Happy Grasshopper

Happy Grasshopper - Tampa, FL

Thanks for sharing Kristi. It is all about the conversation, I really liked Dennis' idea about the 10 before 10 as well. Hey Dennis - are you up for me doing an interview and post about your system - I think it is a winner and I like the catchy name!

Apr 19, 2011 11:23 AM

Colleen Crowley

Keller Williams Realty - Shrewsbury, MA

I follow up with phone calls, hand written notes and the occassional pop-by's. The brownies look delicious and would make a wonderful pop by!

Apr 19, 2011 12:18 PM

Margaret Woda

Long & Foster Real Estate, Inc. - Crofton, MD

Maryland Real Estate & Military Relocation

I used Top Producer 7i for follow-up and loved it... I find 8i less user-friendly and have gotten very sloppy with my keep-in-touch efforts. 'Guess I should be checking out Happy Grasshopper.

Apr 19, 2011 01:41 PM

Barbara Stewart

Crye-Leike Realtors - Olive Branch, MS

I always start my day by calling at least 10-20 past clients and SOI in the morning. I send out postcards and handwritten notes sometimes. I will look closely at your service because I am sure I could benefit from it.

Apr 19, 2011 02:58 PM

JulieAnn King

RE/MAX Central- Freehold, Manalapan, Marlboro, Old Bridge - Freehold, NJ

Broker Associate - Freehold, Manlapan, Marlboro Re

I totally agree with Margaret regarding TP 7i....it really was a great tool for follow up and for scheduling activities such as birthday cards, happy 1st year in your home...etc. I am using 8i but I love to explore anything that is fresh and new. I will check it out...thanks

Apr 19, 2011 03:34 PM

Anonymous

Michele Weselake

Personal Telephone calls

Personal Handwritten notes

Personal Service begining middle and ongoing followup

I find people are refreshed by old fashioned personal followup they thank me for getting in touch personally can you imagine they think that is a nice guesture I m thinking they think automated emails are lazy

Ive tried different programs like TP but found it cumbersome to use and to automated sounding

Any ideas for systems I 'd love please do I am truly working on getting systems more streamlined this year without losing the personal touch my referral base has come to love and appreciate....

Thank you so much

Apr 19, 2011 04:17 PM

#32

Charles Gardner-Realtor/Investor

ZIP Realty, Inc-Houston District - Humble, TX

Hello Celeste,

I would think that along with phone follow up some of those delicious Brownies would work well. It seems that as long as we 'follow up' no matter the method, it will get the results we need.

Apr 19, 2011 04:51 PM

Happy Grasshopper

Happy Grasshopper - Tampa, FL

@Colleen - Mmmm...brownies!

@Margaret - thanks for taking a look!

@Barbara - WOW! That's some serious calling! I'm sure you could benefit using HG - the time savings alone could be huge.

@Julieann - sorry to hear you're also bummed with their new edition - hopefully we can help you out! :)

@Michele - Um...err...you do know we send automated email messages right? We just make sure they don't look automated. Here's what a totally 3rd party has to say about us, in context of "cheating" http://www.successfullysolo.com/blog/?p=455&preview=true

@Charles - Again...mmmm...brownies :)

Have a great day everybody!!

Apr 20, 2011 01:42 AM

Mark Montross

Catamount Realty Group - Burlington, VT

Listing and Buyer Specialist

I like the handwritten notecard as well, however I mostly send emails to follow up. I have considered using a drip campaign, but haven't as of yet.

Apr 21, 2011 05:01 AM

Andre R. Aragon

Greater Tampa Real Estate Photographer - Tampa, FL

Real Estate Photographer

Hi Celeste, I follow up via email mostly as that is usually how most of my client interactions flow after they initially contact me for services - via phone usually. I would like to do more phone follow up, but email has worked fine thus far. I'll have to check out your services. Glad I found you.

Apr 21, 2011 05:50 PM

Chris Smith

Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON

South Simcoe, Caledon, King, Orangeville Real Esta

Celeste, I will at times phone people, but for me, a visit is the most effective and cost-effective means I use.

Apr 24, 2011 02:33 AM

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400

The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY

Long Island Condo and Home Specialists

Just took a peak at your site, but only saw "free for 30 days" ???

May 22, 2011 12:19 AM

Emily Medvec

eXp Realty LLC - Santa Fe, NM

Broker | Realtor | Serving Santa Fe & Northern NM

Celeste, interesting concept and service. I prefer to write my own words and I follow up by delivering results. I normally work only with clients who are ready to purchase. I did request a sample and was disappointed samples were not available directly on the site without first providing an email address. I currently use social media to stay in touch with my sphere. For me, email has always been more about communication than marketing. Good luck with your efforts.

May 22, 2011 12:44 AM

Joy Daniels

Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

There are so many programs for follow up - the key is just using them. I used Top Producer (have for 15 years and it works well) Haven't heard of your serivce, but if I were just starting out, I would consider looking into it.

May 22, 2011 01:09 AM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

Celeste, this is an interesting business model. I follow up with calls, notes and email. I really can't add anything beyond what these other brainiacs added. Good stuff!

May 22, 2011 02:48 AM

Donna Malone

Waterfront, Luxury, Family, Affordable, Cottage, Deals - Bridgewater, NS

Homes and Property for Sale Nova Scotia

I still haven't, effectively, organized my sphere of influence. Doing it is high on my priority list and I am making progress.

May 22, 2011 03:14 AM

Virginia Dean

Keller Williams Tulare County - Visalia, CA

Real Estate Done Your Way

I use handwritten notes, and postcards, newsletter and social media.

Can't find the e-mail that Happy Grasshopper sent with my free trial, so I am locked out of that.

May 22, 2011 03:16 AM

Joyce Godwin, Realtor, CRS

RE/MAX Elite Properties; Serving Cypress, Spring, Tomball, NW Houston - Houston, TX

RE/MAX Elite Properties

Hi Celeste, So how do we get those brownies?! I need to try Happy Grasshopper.

May 22, 2011 03:23 AM

Stephen P. Panczak, Ph.D.

Keller Williams Coastal Partners - Palm Beach, FL

Real Estate Agent & Business Coach, (561) 254-8098

Hi Celeste - right now its just the "good old" phone calls, post cards and short note cards. Will need to consolidate into a more automated process.

May 22, 2011 05:11 AM

Tamara Schuster

Naperville Glen Ellyn Lisle Plainfield Wheaton Illinois - Naperville, IL

Realtor Broker - Naperville

HAND WRITTEN NOTES AND EMAIL WORKS GREAT!

May 22, 2011 09:26 AM

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