You would not believe what the drugstore told me yesterday when I asked it to reset my security question. If you may recall, I was trying to reorder my cat's Prozac but I could not recall the answer to some stupid question because I have too damn many childhood heroes. Their customer service department said I should just keep trying to guess. What the? OK, Felix the Cat. Rocket J. Squirrel. But no luck.

And then it had the audacity to ask me if I would fill out a customer service survey, which would take me a mere 10 minutes to do. As a Sacramento short sale agent, I don't have 10 minutes to fill out some stinkin' survey. But I'll tell you whose survey I DO complete and that is a Bank of America short sale survey.

That's because I truly believe that Bank of America is doing its best to improve its short sale department. I've seen the improvement over the years with my own two eyes. Besides, I hear that Bank of America intends to pay out dividends second quarter. Buying stock in Bank of America right now might be a smarter thing to do than buying CITI. The best time to buy stock is not when it's peaking.

I also fill out the Bank of America short sale survey because I believe if I'm not part of the solution, I'm adding to the problem. Everybody knows what Bank of America has gone through with its short sales. I have noticed that it's about a 50 / 50 chance in any given short sale now at Bank of America that I'll get assigned a great negotiator. That's peculiar odds. There doesn't seem to be a negotiator in the middle. I get either a brilliant negotiator or a moron. One or the other.

However, I do keep excellent notes on each short sale file. When it comes time to complete the Bank of America short sale survey, I add my own remarks about the negotiator. Even though there is no particular spot for it. If he or she was excellent, I let Bank of America know. If he or she fell short, I tell Bank of America about that, too. It's sort of my civic duty, I suppose, as a Sacramento short sale agent -- don't you agree?

As for the idiot drugstore employee, I asked her to cancel my account and reopen it. There is always a solution to a problem.

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Elizabeth Weintraub is an author, home buying columnist for About.com, a Land Park resident, and a Land Park real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown and East Sacramento. Weintraub is also a Sacramento Short Sale agent who lists and successfully sells short sales throughout the four-county Sacramento area. Call Elizabeth Weintraub at 916.233.6759. Put 35 years of real estate experience to work for you. Broker-Associate at Lyon Real Estate. DRE License # 00697006.

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Lyon Real Estate is not associated with the government, and our service is not approved by the government or your lender. Even if you accept this offer and use our service, your lender may not agree to change your loan. Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.The views expressed herein are Weintraub's personal views and do not reflect the views of Lyon Real Estate. Disclaimer: If this post contains a listing, information is deemed reliable as of the date it was written. After that date, the listing may be sold, listed by another brokerage, canceled, pending or taken temporarily off the market, and the price could change without notice. It could blow up, explode or vanish. To find out the present status of any listing, please go to elizabethweintraub.com.

 

 
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7 Comments on Every Short Sale Agent Should Complete the Bank of America Short Sale Survey

APR
20
2011
1,330,089 Points 189 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Elizabeth, I am cynical in this area. You actually think Bank of America does ANYTHING with those surveys? I don't think they are making any changes at all. But you keep us posted if it is improving. I don't see it. They can fall back on too big to fail. I think it is their company mission statement. I loved the drug store saying keep guessing. Are they serious? What are they smoking?
10:32am • #1
360,670 Points 43 Featured Posts Outside Blog Called Shot Master

Elizabeth, I have NEVER heard ANYTHING positive about B of A...somehow, I'm reacting like Gary. I've heard really terrible things about people who've been overseas and had to deal with them, that's just one of the scenarios I recall.
12:19pm • #2
851,032 Points 72 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Elizabeth, I do agree it is our duty to complete the survey and be part of a solution – otherwise we are part of the problem. I also agree that we have a 50% chance of getting a brilliant negotiator or a moron. It’s so important that we acknowledge those shining stars as well as the rocks.

Adding to the comments above, whether BofA does anything with the surveys or not … it makes me feel good to tell it like it is from an agent perspective … how miserable the process actually is and how BofA does not help.
12:35pm • #3
1,519,656 Points 112 Featured Posts Localism Sponsor Outside Blog Called Shot Master

The security department of the online pharmacy encouraged you to "just keep trying?"  Oh there is definitely something wrong with that picture.
2:24pm • #4
286,657 Points 12 Featured Posts Called Shot Master

Elizabeth, I just took the Bank of America Short Sale Program and they are commited in working with real estate agents to get the feedback and make the system more efficient.
2:53pm • #5
584,338 Points 1 Featured Post Outside Blog Attended Rain Camp Called Shot Master

Elizabeth -

Please do your civic duty and visit my last post of BofA and their new addendum for sales initiated after April 4.
4:25pm • #6
APR
21
2011
344,347 Points 14 Featured Posts Outside Blog Called Shot Master

Dear Elizabeth -

Your posts are instructive and easy to read.  Thanks from a newbie to AR.
As soon as I finish here - I am going to read Jim's (#6) BofA blog about the addendum.

Have a happy day -
Lynn
1:24am • #7

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Elizabeth Weintraub, Sacramento Short Sale Agent, Land Park, East Sac, Lyon RE

Sacramento, CA

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Broker-Associate at Lyon Real Estate, midtown Sacramento. Selling since 1974. Home Buying Guide at About.com. Sacramento short sale agent.
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Author Bio: Elizabeth Weintraub is a Sacramento real estate broker, author, home buying guide for About.com, a Land Park resident, and a Land Park agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown and East Sacramento. Weintraub is also a Sacramento Short Sale agent who lists and successfully closes short sales throughout Sacramento four-county area. Call Elizabeth Weintraub at 916.233.6759. Put 35 years of real estate experience to work for you.

 


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