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I Am So Grateful For The Buyer I Just Fired!

By
Real Estate Agent with The Charlotte Home Team/Keller Williams 56005

Charlotte;  I recently fired a buyer for the first time in 31 years I have been selling homes in Charlotte NC.  I have fired sellers but never a buyer.  It felt wonderful, like an 800 pound gorilla has gotten off my back.  The sun is out, the sky is blue...

I take a lot of pride in my work and in doing the best job I can for my clients.  This buyer would not trust me.  If I recommended a vendor, she was sure not to use that person. "What is the Keller Williams connection", she wanted to know.  "What's in it for you?" was her modus operendi.  All my efforts to help her to see that I had her best interests at heart fell on deaf ears.  When I  suggested that  the seller would not accept an offer 10% below the asking price and that she needed to come up a bit she accused me of only  trying to make as much money as possible for myself  

"What can I do to get you to trust me", I asked helplessly. "You're just trying to make as much money as possible" was her tearful reply; this over what would have amounted maybe $300 more in my commission.  The idea that this was insulting and challenged my ethics never entered her mind.  I should have pulled the plug right then but I felt sorry for her being overwhelmed with the stress of buying a house by herself. 

For the next wo weeks she went on to do exhaustive inspections and due diligence until she finally imploded. Two days before the due diligence period ended she sent the seller, the listing agent and me an email that she was cancelling the contract.  I found out when the agent called me justifibly upset.  I called the buyer  and got a rather cold "I've made my decision". 

Thats when I wrote one of those emails that you wait to send the next day but delete before you do.  I sent it.  Oh it was professional...coldy so but I made it a point of letting her know that she was not the only person effected by her decision or behavior.

The thing is that I am very grateful to her for helping me to clarify what is a perfect client for me and what I am no longer willing to tolerate.  I have since  made a list of what makes a perfect buyer for me, who they are, what they can expect from me and what I need to improve in order to serve them best. 

The real estate business has changed in many ways and in many othersit is is still the same;   One thing is to qualify the buyer, not just financials but in quality and substance as well.  Letting them know who I am and how I work has now become a primary consideration.

Posted by

The Charlotte Home Team

Charlotte's Most Experienced, Educated & knowledgeable Realtors

working the Charlotte Real Estate Market today.

KC & Eileen Covington

 

Eileen Liles
970-216-0530 http://WeSellDeltaCounty.com - Cedaredge, CO
Macht-Liles Real Estate Group - Cedaredge, CO

From one Eileen to another - good job!  I will put up with a lot of things, but doubting my motivation and integrity is just going too far.  We routinely recommend inspectors, surveyors, plumbers, electricians, etc. and the reason they get the recommendation is because we know them and know that they do a good job!

As someone else noted, you have to wonder about someone who is always questions anothers honesty....

Apr 21, 2011 11:33 AM
Kevin Kueneke
Caliber Home Loans - Encinitas, CA
San Diego Mortgage Banker

As a loan originator, at times I find the need to fire buyers as well.  You said it best, "qualify the buyer, not just financials but in quality and substance as well."

Life is short.

Apr 21, 2011 11:44 AM
Janet Larsen
REMAX Community - Sicklerville, NJ
Don't Just List Your Home, SELL IT!

Good for you!!!!!  We've all been there!

Apr 21, 2011 01:07 PM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

I have been in your shoes. I love how you notice that the world didn't end because you gave a bad client their walking papers. It is actually a liberating experience. 

Apr 21, 2011 02:44 PM
Anonymous
Jeanne Gregory, RE/MAX Southwest

I will take nothing of value from anyone I refer.  The only thing I want from them is for them to have integrity and do their job right. So, John, #31, I do not refer people to service me, I refer them to service the client.  If there is something that is wrong, we need to find it, fix it or move on.  That being said, if people do not trust me, I cannot work with them.  If there is no trust, there is no relationship.  And if there is no relationship, there can never be a deal.

Apr 21, 2011 02:59 PM
#37
Rosalie Evans
Meritus Group Real Estate - Sioux Falls, SD
The Evans Group, Sioux Falls, SD Homes For Sale

Just like in any relationship if there is not trust with a client it is time to bid them farewell. If someone gives me a bad feeling then I generally regift them to another lucky soul. Life is just to short to work with people that make your head ache. 

Apr 21, 2011 03:47 PM
Keith Bochner
Coldwell Banker Residential Brokerage - Parsippany-Troy Hills, NJ
MorrisCountyRE.com

Jim, I can understand some of what you are saying.  I started in this business in 2008 after a 17 year career in finance.  I bought my first house in 2004 and sold it in 2008 and now rent.  I got into this business to help people.  All I know in this job is a depreciating market.  My job and what I do is help people who need to sell their homes and help buyers who choose to buy homes.  I enjoy working with people who want me to help them and that trust me to assist them them in achieving their goals, and to do it fully in their best interests.  I have never had a 'soft inspection', nor would I ever want one.  When I work with a client, I want that client to be a client for life.  I would never jeopardize any of my client's interests in order to 'get a deal done', and it's absurd to assume that this occurs or that their aren't ethical realtors. 

That being said, I will say that I do agree with you on some of your points.

Apr 21, 2011 04:11 PM
Anonymous
Annette Sievert

Putting your foot down when you feel treated like a door mat, not being trusted, constantly being exposed to  tart remarks that have a "gotcha" component, dealing with somebody who knows everything and everything better, etc, not only feels good, it is necessary to establish that you lead this little venture and are not willing to be tread on or submit yourself to a lack of respect. If somebody treats me that way I strongly suggest to search for somebody who appreciates it more. Funny enough, putting that foot down rarely has lead to the loss of a client, it made most people simply much more loyal, like clearing the air with a bit of thunder.

You did the right thing!

Apr 21, 2011 04:12 PM
#41
Kieno Simeon Your South Riding Real Estate Consultant
Keller Williams Realty - South Riding, VA

Very frustrating and certainly tough to deal with someone who is always second guessing you and trusting the opinion of people who really add no value to the process. 

Apr 21, 2011 04:15 PM
Bob & Leilani Souza
Souza Realty 916.408.5500 - Roseville, CA
Greater Sacramento Area Homes, Land & Investments

Eileen, I'm sure you'll be a LOT more productive in your real estate business now that you've moved past this (ahem) difficult buyer. Personally, I think that questioning ethics was where I would have drawn the line! :)

Leilani

Apr 21, 2011 04:32 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Good for you!  I think that you had to learn the hard way that some buyers cannot trust anyone!  These buyers do not deserve your knowledge and 31 years of experience.  Good luck to you in finding buyers that appreciate you!

Apr 21, 2011 04:50 PM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

We hate to do it but when we do, it feels so good.

Apr 21, 2011 04:56 PM
Sara Woolford & Steve Golson, ALHS
iTexas Realty Co. - San Antonio, TX

Hi Eileen-

Sometimes, we just have to let them go and they need to move on.  It's just a reality of human nature. Try not to take it to heart.

--Sara in San Antonio

Apr 21, 2011 04:57 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

You go girl -- sounds like you were plenty patient and likely had you spent time to write 3 or 4 more offers something would have always been wrong and you might never have actually sold her a home anyway - after spending more time --- all the best.

Apr 21, 2011 05:27 PM
Donald Reich
Madison Specs - New Rochelle, NY
Cost Segregation Specialist

Congratulations!!! This was an inspirational post. Chances are, that buyer will never buy anything!

Apr 22, 2011 03:05 AM
Anonymous
Lenn Harley

What took you so long???

Once a buyer or seller questions your integrity, it's time to go. 

I do believe that agents make a mistake when telling a buyer that they should "up" an offer.  It reflects poorly on their loyalty. 

It's easier to show them the current comps and they'll come to the right decision.  If they still want to offer low, fine, let the onus be on their poor decision.

It happens.  You've been lucky.

Apr 22, 2011 10:38 AM
#50
Claude Labbe
RLAH / @properties - Washington, DC
Realty for Your Busy Life

Eileen,

It gets easier.  I started taking the machete to buyers 3 years ago (if not 4 now).

I felt better, my family felt better, AND I had more time for other more legitimate buyers.

Yes, every buyer deserves courtesy, and often education, but there are parameters beyond which no amount of professionalism can overcome.

Good luck with the next buyer

Apr 22, 2011 10:39 AM
Eric Crane -- Your Full Service, Discount Fee Realtor®
DPR Realty LLC - Gilbert, AZ
Greater Metro Phoenix Arizona

Eileen -- sometimes there is no other way.  One of the advantages we have (vs. those who are working in a corporate bureaucracy with team members who are negative), is that we can decide whether to work with a particular client.  Of course it helps if you have an ABUNDANCE of leads and contacts.  That's why I alwyas tell new people getting into the business -- you don't need leads, you need an OVER ABUNDANCE of leads.

Jul 15, 2011 07:32 AM
Eileen Covington
The Charlotte Home Team/Keller Williams - Charlotte, NC
(The Charlotte Home Team)

Eric,

You are so right!  Fill the pipeline and you can cut lose the ones who are going to be trouble.

Jul 15, 2011 08:07 AM
Eileen Covington
The Charlotte Home Team/Keller Williams - Charlotte, NC
(The Charlotte Home Team)

Claude, If I had cut her loose earlier I would have been more productive but I kept trying to make this work FOR HER because I thought it was what she wanted and was in her best interests. Some people you just can't help.

Jul 15, 2011 08:07 AM