Charlotte; I recently fired a buyer for the first time in 31 years I have been selling homes in Charlotte NC. I have fired sellers but never a buyer. It felt wonderful, like an 800 pound gorilla has gotten off my back. The sun is out, the sky is blue...
I take a lot of pride in my work and in doing the best job I can for my clients. This buyer would not trust me. If I recommended a vendor, she was sure not to use that person. "What is the Keller Williams connection", she wanted to know. "What's in it for you?" was her modus operendi. All my efforts to help her to see that I had her best interests at heart fell on deaf ears. When I suggested that the seller would not accept an offer 10% below the asking price and that she needed to come up a bit she accused me of only trying to make as much money as possible for myself
"What can I do to get you to trust me", I asked helplessly. "You're just trying to make as much money as possible" was her tearful reply; this over what would have amounted maybe $300 more in my commission. The idea that this was insulting and challenged my ethics never entered her mind. I should have pulled the plug right then but I felt sorry for her being overwhelmed with the stress of buying a house by herself.
For the next wo weeks she went on to do exhaustive inspections and due diligence until she finally imploded. Two days before the due diligence period ended she sent the seller, the listing agent and me an email that she was cancelling the contract. I found out when the agent called me justifibly upset. I called the buyer and got a rather cold "I've made my decision".
Thats when I wrote one of those emails that you wait to send the next day but delete before you do. I sent it. Oh it was professional...coldy so but I made it a point of letting her know that she was not the only person effected by her decision or behavior.
The thing is that I am very grateful to her for helping me to clarify what is a perfect client for me and what I am no longer willing to tolerate. I have since made a list of what makes a perfect buyer for me, who they are, what they can expect from me and what I need to improve in order to serve them best.
The real estate business has changed in many ways and in many othersit is is still the same; One thing is to qualify the buyer, not just financials but in quality and substance as well. Letting them know who I am and how I work has now become a primary consideration.
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