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Bank of America Now It Is Personal

By
Real Estate Agent with TIM LORENZ - Elite Home Sales Team DRE# 00919781

Bank of America Now It Is Personal to all of you who use Bank of America's on line banking they do not deliver on time and they do not live up to their guarantee.  Yes, I scheduled a payment to my storage rental and when you click on the box to pay it premises to deliver at that time.  They missed by two days.

The payment cannot be clicked on on the sameday that you want it paid by it takes time to deliver.  They give you the date it will be delivered by in a separate box or you can choose a date to have it delivered.  The promise is they will deliver by that date or they will pay any late fees.  They were late by 2 days I have a late fee.

They first came to me and said they had to talk to someone at the storage facility.  I gave them a number and they e-mailed me they were sorry the manager would not wave the late payment fee.  I e-mailed them stating I wanted to be reimbursed for the late fee.  They responded that they would not do so since the date the check was delivered was outside of my grace period. 

WHAT?

There promise is to deliver on or before the date scheduled nothing to do with grace periods from the institution. 

They were late on my home payment also.  I got a call from the company I owed the money to they let me know they did not get my payment.  I filed the same complaint as for the storage unit.  They wanted phone number of someone to talk to and they managed settle them down and stated they has sent the check out 3 days prior to when it should have been received.  When the company got it they called and let know the check was dated the day I complained not prior to as they had stated.  No late fee involved because of the grace period.

The company asked that I pay them direct and not use the Bank of America system of on line payment to avoid any future problems.

This all happened in they same month.  The fact that there system does not work and there guarantee does not work I will have to change banks.

Comments (5)

Stacey Smith
Keller Williams Realty - Aliso Viejo, CA
Your Orange County Beach Cities Realtor

Ah Bank of America.... Yeah I won't work with Bank of America lender's and even still considered a rookie to this industry, i'm not stupid.. When choosing a lender we want to choose one that will for one answer their phone and two have a level of human qualities to them and Bank of America doesn't display any of those qualities. Not to mention that they are the only lender out there that if your client is straddling the line of being qualified and not being qualified by a few points on their credit, if Bank of America denies them for a home loan, they flag their credit and no one will be able to ATTEMPT to help or qualify your clients for you whole year!! They are the only ones that do that! Pretty messed up!

Apr 23, 2011 09:39 AM
Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

Stacy it is a bank out of control. 

Apr 23, 2011 11:50 AM
C. Lloyd McKenzie
Living Albuquerque - Albuquerque, NM
Living Albuquerque

Tim,

Just stopping by to wish you a Happy Easter

Apr 23, 2011 05:11 PM
Tim Lorenz
TIM LORENZ - Elite Home Sales Team - Mission Viejo, CA
949 874-2247

C. Lloyd

Thanks and a Happy Easter to you too.

Apr 23, 2011 06:06 PM
Tim Peterson
Wisconsin Realtor Safety and Concealed Carry Classes - Madison, WI
Realtor Safety Training Classes

Hi Tim-you are right it no longer is our " Bank Of America" it is out of control

Apr 23, 2011 07:36 PM