I had a marathon home inspection Friday, made longer by a bug inspector who was late. It was my first time with both the home inspector and the bug inspector, and my buyer had made both appointments.
Now, this is somewhat unusual in my line of work; typically, I set these appointments up. Not a problem that my buyers chose their own, just a learning curve as to how to also establish a secondary connection with the the service provider and help them understand how important the time management facet is.
So the bug guy is AN HOUR LATE I learn, when I call his office at his being 15 minutes late - you can imagine how fun that conversation was.
Now, we all run into situations where we run longer/over our previously intended time, but the proper thing to do is to CALL THE CUSTOMER and 'splain we are running late. This service provider apparently didn't feel this step was necessary, not even after the second time I called; remember: the buyer set up this appointment, and the BUYER was not called either.
When the bug guy showed up, he offered zero apology, and I was dressed very casually, meaning, I could have been the buyer's wife - what the heck was he thinking?
Did I mention this was my FIRST IMPRESSION of this company in a inspection situation? How do you think it left me?
Please keep in mind that we all have the opportunity to make first impressions, and it's important to have your best foot forward.
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