But two customers made the day really good. And it was the simplest thing that did it: they both gave me a cold bottle of water while I did their estimate.
Obviously good contractor customer service is a must to stay in business, and to enjoy what you do if you're in the contracting world. Happy customers are so much more pleasant to deal with, and if a contractor has been great with their service it's a more smooth road when problems come up. The customer knows the contractor team cares, and they feel confident any problems can be overcome.
Flip this onto the other side, and a contractor that has been well taken care of by a customer (or in this case two potential customers!) and the contractor is going to go out of their way typically to take EXTRA care of the customer.
And the two nice ladies that I was doing estimates for yesterday were so thoughtful. It was a warm, humid day, and I walked around one house for over an hour taking notes on areas of water damaged trim and siding At the second house I had to crawl under the house to look at some water damaged subfloor, and it was pretty dusty/dirty.
And without me asking, both of them brought me a cool bottle of water. What a great thing!
It really made my day, and I just had to give a big THANK YOU to them both. What a good day.
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