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2 Comments on Taking The Sting Out Of Heated Arguments
Lou - The sentence, "We can't win an argument in negotiations," is very powerful. I often think folks take far too adversarial a stance in negotiations, when cooperation would get both parties so much more.
Sometimes others are projecting something totally unrelated into the situation. Sometimes it is best to take a minute and step back and shake it off realizing that it might not even be directed at you.