I know I have a different "job" then most but regardless of what we do, we all want the very best for our clients. Yesterday I had a phone call from a potential client who had an interest (though not an understanding) of Feng Shui. Most clients do not ask me that many questions, which is surprising. I believe if I were inviting someone into my home or office I would ask quite a few questions but I have found that they read your website and/or blogs and that spurs their decision to call you.
I was explaining Feng Shui to this client, how we work with the Energy in an environment and some misconceptions about it when he stopped me with a question I have never been asked before and couldn't answer: "What is Your Success Rate?" I had never thought of my past clients in terms of a scale or tape measure, and even if I had, would never be able to "graph" their success rate? Taking it a step further while thinking about it later, would it have meant my success in inspiring them to actually make the suggested changes? Or being able to give them other perspectives so they can start to look at their lives and situations differently and begin to change into a different way of thinking?
I make it a point to keep up with my clients but some will not contact me after a consultation. I later find out they did not make the changes or had taken advice on what to do to change the Energy. I wondered if Success is only measured not in HOW the Feng Shui Consultation WENT but just strictly in the END RESULTS. And if they didn't follow my suggestions or make changes or were still unable to see things in a more positive light, was it my failure? I wondered how exactly I Measured My Success.

If you're a Realtor, is it the number of homes you've closed on in a particular year? Do Home Stagers measure their successes by how quickly a home sells? There are so many OTHER things involved, it can't be the "bottom line." You can find the perfect home for a client but it doesn't mean they will get the loan. You can stage a home the very best you can while always having to work within a budget that might hamper what you'd really like to do that get that house sold. I can only offer advice and suggestions; I can try my best to inspire my clients to make changes and look at things from different perspectives and I will always do my best. But I can't ensure their success any more then you can assure YOUR clients that you can simply DO YOUR BEST.
Is there something I'm missing in the measurement of success?
http://www.FengShuiLI.com
Carole - You do give people alot to think about, don't you? I believe I measure my success in the clients' happiness. I know the bottom line is important as well, but when a buyer finds that house that they make a happy home, that is success. It doesn't matter if it is a $90,000 or $500,000 home.