As a broker/owner it seems I am required to wear many hats!  Today I had to put on my "witch" hat to get my point across to the seller that if you HAVE the title to the manufactured home you need to get off your lazy rear end and go to the file cabinet and open the drawer and pull the file and find the hard copy and overnight them to  your attorney.

The seller just happens to be a bank.  Now usually the titles don't get transfered to the bank when a manufactured home gets foreclosed, but for some odd reason this time they did.  Which is good.  Or it should be.  But when an employee of the seller said "I don't care"  it really just didn't sit well with me.

May I please speak to your supervisor!  was my reply to "I don't care".  Of course the supervisor wanted to know:  "What makes you THINK we have the titles?"

I then very calmly explained to her that it wasn't a matter of my "thinking" they had the titles, it was the proof they had the titles I was holding in my hand.  It was faxed to me by the authorities at the DMV.  It shows when they were applied forand when  they were printed  and mailed.  I have the exact address they were mailed to and that's YOUR office location right?  Because I googled your office location to get the phone number at the physical address where the titles were actually mailed.  So I don't think you have them, I know for sure you have them. 

And I know a lot of stuff is scanned on your computer screen, but isn't it also true that you have an actual hard copy file somewhere in the building you are in?  Would it be too much trouble to ask that someone in your office please go and look for the little blue envelope in the file?  Could you please overnight the contents of that envelope to YOUR attorney so we can close next week?  No, no, don't call me back, I'll wait while you go look.  The music is lovely and I can do other things while I just WAIT. 

So when you hire an agent, broker, company to help you buy or sell real estate, hire one that goes the extra mile for their clients and has the knowledge of the ins and outs of the properties they are dealing with and knows how to help you.  I have brokers from other firms who call me when they have missing manufactured home titles.  And if the DMV doesn't have information about them, you can still get insured replacement titles that can then be retired.  So if you have a manufactured home on Lake Sinclair with no titles... call me, I promise I'll put on which ever hat I need to help.