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Your Real Estate WebSite: Trust Your Instincts

By Allen 2222

Industry Observer

May 12, 2011 01:50 PM

I have a little story to share.

The performance on one of my sites has been really really bad for months. I've gone round and round and round with the service provider. They always say it's not a problem "on their end", and that I must have some configuration problems. It's on a shared server.

Flash forward to last night:

Site goes down, totally inaccessible. I waited until this morning, figuring they were having network problems.

Tech guy disappears for half an hour, and finally comes back, tells me the (shared) server is seriously overloaded and they are "watching it". After a few rounds of 20 questions, he finally asks why I am "still on a legacy server" (meaning: an old one) instead of the "grid servers" (meaning: the good ones).

AUGH!!!!!!!

Now it's on a newer server and the performance is noticeably improved.

I knew it was on their end, but I was just too danged nice to be as aggressive as I should have been to uncover the truth months ago.

Trust your instincts and don't let up!

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Nona Swann

Swann & Associates Real Estate - Indialantic, FL

Serving the needs of the Sellers in Brevard County

Sometimes being so nice can be so frustrating. I too had a similar experience and it took me a few months before finally I called it quits and went to something else.

May 12, 2011 01:56 PM

Mel Ahrens, MBA, Kelly Right Real Estate

Kelly Right Real Estate - Hood River, OR

Customized Choices for your Real Estate Needs

Who was the hosting company? We have our site on Blue Host and have noticed outages more than expected.

Mel

May 12, 2011 02:02 PM

Peggy Hughes/pha logistix, inc.

pha logistix inc - San Francisco, CA

SF NYC LA

Don't you just hate that? I wish more people would accept responsibility, it would save us all a lot of wasted time!

May 12, 2011 02:06 PM

Randy Ostrander

Lake and Lodge Realty LLC - Big Rapids, MI

Real Estate Broker, Serving Big Rapids and West Central MI

Probably time to look into switching. Hostmonster.com uses CPanel and is very realiable.

Allen 2222

Austin, TX

I'm on GoDaddy. I have been thinking of switching, but it's going to be a lot of work to move evertything.

Randy - are you getting good site performance?

Hi Nona - are you happy with the new one?

Hi Peggy - don't you know it! I KNOW they knew they had problems! I can only imagine what the slowness cost us, not to mention my time waiting for pages to load when I was working on them!

May 12, 2011 02:47 PM

Sondra Meyer:

EXP Realty, LLC - Corpus Christi, TX

See It. Experience It. Live It.

Alison, you've made a good point. Thank you for sharing who the host was also. That might save me some heartache in the near future.

May 12, 2011 03:25 PM

Mimi Foster

Falcon Property Company - Colorado Springs, CO

Voted Colorado Springs Best Realtor

Unfortunately, it often takes age and experience to make us start standing up for ourselves. Trust your gut - it is the new battlecry. And what I always tell my girls - decide what you want when you go in to a situation, and don't settle until you get that solution.

May 12, 2011 06:50 PM

Hi Sondra - I hope you find a hosting company that has the service you need - would love to hear which one you pick.

Mimi - you are SO right! When I haven't has been stuff I later regret.

May 12, 2011 08:54 PM

Yolanda Hoversten

Self Employed - O'Fallon, IL

Referrals for O’Fallon, IL & the Metro East

Hi, Alison. This is over my head, but I'm glad it's been fixed. Who is your server, btw?

May 13, 2011 08:04 PM

Hi Yolando - GoDaddy.

May 14, 2011 09:56 AM

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