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Pet Peeve - Feedback On Sunday 6 pm

By
Real Estate Agent with Nazareth,Easton, Bethlehem - Prudential Patt, White

 

Today my husband (who I work with) showed homes to two different couples and was gone from 10 Am and returned home at 6:15 pm. He got home as the family was sitting down to some Chinese Take Out, as you can imagine he was tired from being "ON" all day for buyers he had just met. Make note, it is a Sunday evening.

His phone rings. It's a listing agent looking for feedback on her listing. I tell him and he says I don't remeber which one it was tell her to call me tomorrow, besides were eating dinner. So I tell her he just walked in from showings all day and we are eating dinner can she please call him tomorrow. The agent then says in a snotty and annoyed voice "Well, I would appreciate a call back so I can give my sellers feedback on his showing". At this point I got huffy right back at her and said, "He just got in, its Sunday night at 6 pm, feedback can wait until Monday - its common courtesy. Please call him for feedback tomorrow". That was it, the conversation was over.

There is a small part of me that feels bad that we had this conversation, but the truth is I think its rude to call for feedback on a Sunday at 6:15 pm, unless there is a really good reason and if she had one she sure didn't provide it.  It usually takes a lot for me to get really annoyed. I am sure the fact that we have been working and running our tails off showing homes every day for the last 3 months or so doesn't help my sense that work is intruding on our personal/family time. Thanks for letting me vent. I don't know, what do you think about this?

Jill Fuhrer 

Lehigh Valley Real Estate

 

Virginia Halter
RE/MAX Signature Properties - Harrisburg, NC
ABR, CDPE, CRS, GREEN, SFR, SRES
Everybody needs to vent on a day like that!!  You said he would call her tomorrow.  She should have HEARD you.  Don't sweat it!
Oct 07, 2007 01:34 PM
Anthon Pang
iPro Realty Ltd., Brokerage - Toronto, ON
Broker
Telling the listing agent that you'll get back to her is not only within your right, but the moment was neither convenient nor respectful.  We all have to define the boundaries by which we each find our work-life balance. Some agents forget that because they make themselves too available for clients and prospects.
Oct 07, 2007 01:40 PM
Ron Fuhrer
Nazareth,Easton, Bethlehem - Prudential Patt, White - Nazareth, PA
Lehigh Valley PA Homes

Virginia Halter Broker, ABR, CRS- yes, we all neet to vent!

Anthon Pang, e-PRO - Boundaries, something I myself and having to define, more and more as we weather this dry market.

Oct 07, 2007 01:49 PM
Anonymous
Jason Long
Don't worry about it. Some people need to learn patience. Her sellers also could be pressuring her for some answers and in turn she was pressing you. I think we have all been there before. Hope you get to enjoy the rest of your Sunday.
Oct 07, 2007 01:52 PM
#4
Terry Osburn
BHHS|Drysdale Properties - Pleasant Hill, CA
Broker Associate
Setting boundaries is a good thing. Do not take on the listing agents issues. You did the right thing.
Oct 07, 2007 02:01 PM
Prudential Preferred Realty Butler PA
Prudential Preferred Realty - Butler, PA
I think you gave her the feedback when your husband didn't remember the house!  LOL!
Oct 07, 2007 02:02 PM
Vicky Poe
Good Ole Rocky Top - Crossville, TN
Realtor/ Auctioneer
I like sending showing reports.  That way you have something in writing to show your seller.
Oct 07, 2007 02:06 PM
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI
Great post.  I also tell my sellers that I won't call a showing agent for feedback until Monday morning.  If I receive a call for feedback I do as you do - call Monday morning or gently let the listing agent know (if he's called on my cell) that I will fill out a formal feedback form and email it to him/her on Monday morning.
Oct 07, 2007 09:00 PM
Ron Fuhrer
Nazareth,Easton, Bethlehem - Prudential Patt, White - Nazareth, PA
Lehigh Valley PA Homes

Terry Osburn, Broker Associate - Thanks for the vote of confidence.

 

Jayne Dodgson- Good Point!

Vicky Poe, Realtor/Apprentice Auctioneer - YES, we use an email feedback system and I LOVE IT

Kris Wales - Macomb County Michigan real estate blog - Thats great that you tell them your sellers up front. I will have to remember to do that. I won't call on the weekend unless they are considering an offer and we have questions. Everyone always welcomes that call!

 

Oct 08, 2007 09:50 AM
Midori Miller
Talk 2 Midori, LLC - Daytona Beach, FL
Online Marketing For Real Estate Professionals
Hi Jill and Ron-I think sometimes agents loose their manners and respect for fellow realtors.  No is no and feedback can wait until Monday.  Don't feel bad, sometimes we have to do the reminding.  Great post and thanks for commenting on mine
Oct 09, 2007 07:46 AM
Chris and Maria Jeantet
Shasta Living Real Estate - Redding, CA
Top Realtors in Redding CA

Good for you guys Jill.  I would have done the same. In fact, call us crazy but my husband and I make it a point to not work or discuss buiness on on Sundays, it's our only day off. We work all six other days. Of course there are some exceptions to that (out of town clients want to write an offer) but for the most part that's our day to worship our Lord Jesus Christ and fellowship with other people, then we come home and spend time with our kids. 

I like your tag photo at the top of your posts, how did you do that? And the whole "family values" things, great idea, you definitely set yourselves apart from others!  Way to go!

Maria

Oct 10, 2007 09:16 AM
Ron Fuhrer
Nazareth,Easton, Bethlehem - Prudential Patt, White - Nazareth, PA
Lehigh Valley PA Homes

Chris & Maria Jeantet ~ Redding Area Specialists- Good for you! I think when you work together there is a special challenge in making sure you take time away where you DON'T talk about work and for us kids... time just to be a couple. As for our banner.. Ron and I created it together. He is very creative and has done some of these for agents in other areas as well. He is great with the computer. Thanks, and glad you like it! WE use it on ALL of our contacts- business cards-emials-postcards- even thank you notes.

 

Oct 10, 2007 01:59 PM
Mike Mitchell
Kee Realty - Saint Clair Shores, MI
REALTOR (R)

Jill, I agree with you completely, unless the agent had another offer coming in, that would be one thing, but to call for feedback after 6 on a Sun. That definetely could have waited until Monday. Also, getting huffy with you, does she really think that's in the best interest of her sellers?

p.s. Love the fall picture you have posted.

 

 

Oct 10, 2007 02:10 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I never understand those follow up calls and I do not follow up with agents....since the best feedback would be an offer. If the selling agent does not call me, that is a clear feedback that they have no interest in this property.

May 21, 2019 10:47 PM