I'm writing an offer this afternoon, for the client you abandoned.

By
Real Estate Agent with Coldwell Banker Residential Brokerage 531132

 

ShockI don’t get any satisfaction whatsoever when a client/agent relationship fails. There is always a root cause, and probably more than one.

About three weeks ago I received a call from a customer, who asked about a post I had written on Active Rain, about a year ago. Yes, our posts hang around that long, and longer. You never know when one of them will resurface.

As it turns out, she wanted to see some homes, and when I asked whether she was working with a Realtor, she said, “not really.” Yes or no I understand, not really requires some explanation.

She never signed anything with that agent, so technically she was that agent’s customer, not client. Even with that distinction, I don’t really like to work with customers who are working with an agent, even sans agreement.

That being said, she went on to tell me that she would never work with that agent again because the agent never answered her phone. She would return calls two days later, on average. The other agent never found properties to tour, it was always the customer doing the searching. The other agent told her it usually takes a week to set up showing appointments. The other agent went on vacation for two weeks, with no backup. All inexcusable behavior that can easily be corrected. In the end though, the agent abandoned this customer, and they haven’t communicated in any fashion in over four months.

I guess I just don’t get it. This client is motivated, qualified, and ready. Yet the other agent seemed to not care. I’ll never know the agent’s side of the story, if there is one.

What I do know is that I’ve been working with this client for about three weeks, an easy three weeks by the way, and we’re writing an offer this afternoon. I didn't steal your client, you just plain abandoned her.

 

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 Richard Iarossi is a full time licensed REALTOR®, working in Crofton, MD. My coverage areas are: Anne Arundel, Prince George’s, Howard, Calvert, Queen Anne, and Baltimore City and County. I specialize in residential real estate, working with both buyers and sellers. Use the registration free search on my website at www.RichSellsHomes.com. If you’re not already working with a REALTOR®...I can help. Call me at 443-995-9595 (Cell) or 410-451-6255 (Office).

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Rainer
117,810
Beverly Femia
BlueCoast Realty Corporation - Hampstead, NC
Broker Realtor Stager - Greater Wilmington, NC Are

Richard, we all see this from time to time and I always wonder what is going on in that agent's life or in her mind that results in walking away from good business.  Could be all kinds of things from major personal turmoil, such as family illness, to just pain lazy.  I try not to perform value judgments but I sure wonder... 

May 14, 2011 04:58 AM #1
Rainmaker
966,810
Chuck Carstensen
RE/MAX Results - Elk River, MN
Minnesota Real Estate Expert

That is really strange to just let a buyer that want to buy go.  Your gain I guess.

May 14, 2011 04:59 AM #2
Rainer
128,202
Daniel J. Hansmeier
Rochester, MN

Good for you and your Client.

May 14, 2011 04:59 AM #3
Rainmaker
298,281
Carla Harbert
www.LorainCountyHomeSales.com - Avon, OH
RE/MAX Omega: Lorain-Medina County Area

Best wishes to getting your offer accepted and a smooth closing. But the photo of the gal looks scary to me! lol.

May 14, 2011 05:02 AM #4
Rainmaker
1,171,108
Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Richard-I totally agree, when in the hunt you need to be ready and certainly answerer your phone. Good job.

May 14, 2011 05:03 AM #5
Rainer
225,055
Kirsten Lindquist
Pacific Union International - Sonoma, CA
Realtor - Sonoma Wine Country

Richard:  I've had the same experience with a couple of buyers.  I ask them to inform the agent that they've been working with that they've chosen to work with me because they haven't been satisfied with the agent they are "firing."  I work in a small market where everyone knows everyone else.  This is what works for me.  No guilt...

May 14, 2011 05:10 AM #6
Ambassador
745,727
Doug Rogers
Bayou Properties - Alexandria, LA
Your Alexandria Louisiana Agent

I think some agents get frustrated with certain buyers. When this happens it is far better for the agent to upfront with the customer and kill the relationship. Must agents simply stop returning calls in the hopes that the problem buyer will just go away.

May 14, 2011 05:11 AM #7
Rainmaker
75,607
Samantha Nichols
ERA Belsito and Associates - Plymouth, MA
Massachusetts Real Estate Specialist

Great job with assisting the customer, win-win for both of you!

May 14, 2011 05:15 AM #8
Rainmaker
878,924
Sussie Sutton
UTR Texas Realtors - Pearland, TX
UTR TEXAS Realtors - Rep for buyers and sellers.

Actually I have received the same type of call and worked the deal to the end. I hope I am never that agent who doesn't do their job!

May 14, 2011 05:43 AM #9
Ambassador
1,132,822
Craig Rutman
Helping people in transition - Cary, NC
Raleigh, Cary, Apex area Realtor

I'll never understand how anyone who works on commission doesn't give it their full effort knowing that a pay check will be forthcoming. Good for oyu for taking good care of this abandoned client.

May 14, 2011 05:49 AM #10
Rainmaker
629,185
Cynthia Larsen
Safe Haven Realty - Cotati, CA
Independent Broker Serving Sonoma County, CA

Sounds like that agent needs to hang up her license. She isn't doing us any favors by ignoring her client.

May 14, 2011 06:01 AM #11
Rainmaker
526,347
Dr. Stacey-Ann Baugh
Century 21 New Millennium - Upper Marlboro, MD
A doctor who makes house calls.

Very strange behavior.  Good for you that she found you. Good luck on the offer.

May 14, 2011 07:01 AM #12
Rainmaker
151,660
Mary Lockman
Windermere Real Estate Methow Valley - Winthrop, WA
Methow Valley Real Estate

You just never know, but I am the same in that I do not like to work with clients who have worked with another agent. I am always a bit cautious with clients who are leaving another agent as the problem could be either person or some weird outside force or something independant alltogether.

May 14, 2011 07:43 AM #13
Ambassador
1,846,966
Wanda Kubat-Nerdin
Residential, Referrals & Relocation REALTOR at PK Real Estate Utah South - St. George, UT
St. George Area Preferred Residential REALTOR®

Congratulations Rich! Definitely your gain by that agent's lack of participation.

May 14, 2011 07:47 AM #14
Ambassador
2,564,799
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

Hello, Richard. Looks like their loss is your gain...

May 14, 2011 10:06 AM #15
Rainmaker
3,777,365
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

We get a few like this every now and then also Richard.  Don't know why or how these other agents stay in business.  But, I'm not complaining about it.

May 15, 2011 12:52 AM #16
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Crofton MD Real Estate, Annapolis MD Real Estate
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