Home : Blogs : Sue Nelson, Broker/Associate Las Vegas Real Estate ~Team Rhino~ : Sue Nelson's Blog About Las Vegas Real Estate & More!

If Your Clients Won't Listen To You, It's Your Own Fault!

YIKES! I bet I have your attention now, don't I? How many times do we mumble & grumble about our clients just won't listen no matter how hard we try? They just won't take our advice! Hey... I for one, am GUILTY as charged.

Here's where this is coming from. I've been reading UNLIMITED POWER by Anthony Robbins. Imagine my displeasure when I get to page 250 & I read the following:

If you fail to communicate with someone, it's tempting to assume that he is a hopeless fool who refuses to listen to reason. But that virtually GUARANTEES you'll never get through. It's better to change your words and behaviors until they match HIS model of the world.

Holy Smokes! That was like someone threw a pitcher of ICE COLD water in my face! With this little wake up call, I am looking forward to doing EVERYTHING in my power to make sure my clients hear what I'm saying! If they don't hear it one way, I'll try another... and another... and another... After all, isn't that what they are paying us for?

It's OUR job to make sure we speak in a way they hear and understand us! HAPPY COMMUNICATING!

Posted by Sue Nelson, Broker/Associate Las Vegas Real Estate ~Team Rhino~ on 10/08/2007 11:39 AM

Comments (18)

las vegas, real estate, clients, attitude, belief, spirit, homes, selling, kindness, anthony robbins, unlimited power

18 Comments on If Your Clients Won't Listen To You, It's Your Own Fault!

OCT

2007

We should be listening 70% of the time and talking only 30% of the time. Ask questions -- rather than talk. You will learn a lot about your clients and what THEY want. Great reminder.

I like that, I still think that sometimes people are hopeless and just not ready to listen. I'll definitely remember this quote!!

Great Post. I do spend a lot of time listening. I wish I could say the same for my clients. I know, you just said it: Got to change my ways. Thanks.

Joan: It's so true. We have 2 ears & 1 mouth... We should use them in proportion.

Kate: I don't think it's that they don't want to listen, I think their motivation isn't what it needs to be.

Maria: I have 2 grown boys. As they were growing up, I spent every waking moment trying to figure out how to get through to them in a way they would "hear" me. Then when I figured it out, they would change. It's a constant battle! :)

I agree with Kate, sometimes people just "know it all" and their motivation is to let YOU know that they think they know more than you. Not everyone fits in Anthony's mold.

Sue, You are not "communicating" unless the other party "gets it." A simple concept but most of us don't "get it." Good post.

Bill Roberts

Gaylen: Not everyone fits into any mold. The point is simply to keep trying & not give up too soon.

Bill: It's amazing how much we know, then forget only to be reminded & then forget again! :) Thanks!

How true...but sometimes the clients conveniently use communication as an excuse to avoid responsibility..

There is no doubt we should be listening most of the time and talking a lot less.

Terry: Exactly. It's mostly about being aware that not everyone hears us the same way. We have to learn to speak differently to varying personality styles & recognize the importance of that.

Sue,

Thank you for the information.....I have been there too many times to talk.....I will pick up the book and see if I can improve myself....

Dan: It's a great book. This paragraph just happened to inspire me to blog about it, but the rest of the information is awesome as well.

Sue I agree that communication is extremely important. Without it minor things can become huge problems (mainly because it festers when it's not addressed immediately), wouldn't you agree? Best of luck and keep doing what you do.

Well this is a tough pill to swallow but it is true. All too often we dictate how our clients act towards us by allowing it to happen.

Vincent: My favorite saying is "if you have a frog to eat, eat it first thing in the morning so it won't ruin your whole day". That way things don't fester. Great point!

STEAK: Agreed. I hated admitting that part of it was my own fault!

OCT

2007

Sue - Somehow I think there are people who we will never reach. The statement has merit though, so please update us on your implementation of the suggestion.

OCT

2007

Jennifer: No question we will not be able to "get through" to everyone... But we can certainly try.

Sue,

I think this is true for many industries... I found one thing that helps the most... CONFIDENCE... When I am asked for my opinion (even if I am not, I volunteer it :) I sound confident and give every reason why my clients need to take the direction I am pointing...

After all, they are paying me for my expertise, and they need to take the advice as well.

I knwo what you are thinking, it is easier said than done :) Yes, it is but it takes practice and determination... 100% success is far from where I am at, but I'm happy with my percentage :)

Mehmet: I couldn't agree more. Confidence is definitely the secret weapon... But let's face it, sometimes confidence comes across as cocky & then they start to question our sincerity. It requires balance & effort for the most part. Congratulations on your success rate & keep up the good work!

Leave a response…

Name:

Email:
(optional)

Comment:

What does the graphic say?