Hi Everyone,

ActiveRain had troubles this morning Tuesday May 17.  Some customers were able to login and others were not.

Looks like one of our eight servers at RackSpace was not functioning properly.  When we caught the issue, we pulled the server out of rotation and then ActiveRain was functioning again properly.  We have rebooted the server and we should be at full capacity now.   Since 1 of 8 servers was down, that accounted for the mixed experience that our customers and members experienced.

Again, this issue comes down to improving the infrastructure underlying ActiveRain and improving our relationship with RackSpace.  We are working feverishly on both.

We apologize for the inconvenience, but appreciate your support and patience.

Niki

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Posted by Nikesh Parekh on 05/17/2011 11:13 AM   Comments (14)   ActiveRain in the ActiveRain Channel   activerain technology  
Short URL: http://actvra.in/9WR

14 Comments on May 17: Login Issues This Morning

MAY
17
2011
458,729 Points 27 Featured Posts Outside Blog Called Shot Master

I've had a few "Errors" trying to load pics.
11:13am • #1
156,178 Points 13 Featured Posts Called Shot Master

Thanks for letting us know. It's good to know you are aware of it and responding to the situation.
11:16am • #2
1,343,742 Points 192 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Niki, it is great you all jumped on this and corrected it as soon as possible. I did experience the error Server Temporarily Unavailable. Keep the communication going and in your roundtable technology discussions find out what it takes to improve reliability.
11:16am • #3
683,969 Points 107 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thanks so much for working so hard to get us back in (I was one of the unlucky ones).  It totally helps to know what is going on, and to also know just how much you guys are doing to "Fix" the issues.  Have a great day!
11:20am • #4
475,498 Points 24 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Thanks for the update, it is good to see that communication to us in various forms is getting better, and hopefully downtime will deminish eventually.
11:27am • #5
348,813 Points 14 Featured Posts Outside Blog Called Shot Master

Dear Niki -

Echo #2, 3, 4 & 5!

Great to have quick and accurate info up right away.

Have a happy day -
Lynn
11:32am • #6
463,983 Points 4 Featured Posts Attended Rain Camp Called Shot Master

FYI it was not out for too long and besides it gave me some more time to come up with another blog post in the meantime... Not a problem and thanks for the update
12:56pm • #7
341,253 Points 17 Featured Posts Called Shot Master

Thanks, I got in no problem this morning.  Glad you found the problem early.
1:01pm • #8
431,002 Points 23 Featured Posts Outside Blog Called Shot Master

I appreciate you letting us know what is/was going on - it's better than being in the dark left to wonder.
2:05pm • #9
390,259 Points 28 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Niki, Keep hanging in there my friend.  I can only imagine how unnerving this must be for you.  Growing pains!   We are all right here cheering you on!
8:08pm • #11

It takes a lot more than a pesky server to scare me away!
8:12pm • #12
576,527 Points 22 Featured Posts Outside Blog Called Shot Master

Hi Niki~ Guess I just had bad timing this morning.  Glad to hear the problem was identified and corrected.  Thanks for the great communication.  It's very much appreciated.
9:04pm • #13
MAY
18
2011
187,872 Points 6 Featured Posts Outside Blog Called Shot Master

Hi Niki,  I guess I was one of the lucky ones.  Thank you for being responsive last week to my post on Active Rain's facebook wall.  I appreciate just knowing that someone was listening.
10:50am • #14
MAY
20
2011
363,900 Points 27 Featured Posts Attended Rain Camp Called Shot Master

Appreciate being kept in the loop. I had a few issues then came back in 5 and everything was okay.
7:30pm • #15


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Nikesh Parekh, Nikesh Parekh (CEO of ActiveRain) (ActiveRain) Staff_large

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Bellevue, WA

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