AT&T, Are You Kidding Me?! My Personal AT&T Wireless Review

AT&T, Are You Kidding Me?! My Personal AT&T Wireless Review. Its embarrassing when I have to answer a call and the first sentence out of my mouth is an apology for my lame phone service. All I have to say is, "I'm so sorry, I have AT&T'. The other person usually laughs and without another word from me, understands completely. I have so many dropped calls everyday, I just can't take it any longer!

A phone is a vitally important part of a functioning business plan; would you agree? I try to stand as still as a statue while I'm talking for fear that if I sneeze or cough, it will cause me to lose the connection. I'm not one to complain without giving every opportunity to the other party to resolve their issue.

After numerous phone calls to AT&T Wireless last week (yes, of course while I was talking to the CS representative, our call was dropped...more than once) nothing was resolved. They tried this, they tried that, they even had me pick up a new SIM card, but to no avail.

I attempted again yesterday morning to contact customer service. Dialing the 800 # and sifting through the phone tree is no walk in the park. After re-explaining my issue with the CSR (while showing 4-bars on my phone), the call was dropped. Did the Customer Service Representative bother to call me back? You guess it; No! I'll spare the ugly details but after 1-hour on the phone and being transferred from person to person, I end up with Jamie in the Resolutions Department. Keep in mind at this point, we were speaking on a land line. I again re-explained and she asked if she can put me on hold and I agree. She "disconnects" me!  Did she bother to call me back? You guessed again...NO! Okay, now I'm furious. It's bad enough that the service doesn't work, but I can't seem to get connected to a supervisor that is capable of keeping me on the phone. Are they hanging up on purpose because they know they can't help me?

The story gets better! I called back last tonight and waited 20 minutes on hold just to speak to the first supervisor, Chrystal. She went on to tell me that the closest tower to me is 10-miles away and numerous towers (yes plural) are "severly degraded" & AT&T Wireless is aware of the issue. In the next breath she told me that if I "chose" to breach the terms of my contract and disconnect early, they could not wave the early termination fee.

Here's the question? Who is in breach of contract? Am I, the customer, paying to receive a service I am not provided due to the "degraded towers", or is AT&T in breach of the contract because they cannot provide the service? That questions totally stumped Chrystal, so she went back to the script.  I do appreciate Chrystal and her sincere desire to help, but what can she do when her company doesn't have towers competent to service its clients? AT&T Wireless believe I am the party breaching the contract. Chrystal reminded me that the contract actually states that AT&T Wireless does not guarantee their service!!

Next stop...Verizon, here I come!