Yes, I know this may come off as a bit self-serving, but I want to love ALL our customers. Most builders do. So I thought why not share some experiences that make us fall head over heals in love with our customers. Over the years, we've built a lot custom homes in Tampa and St. Petersburg. We've worked with some really great people and some difficult people. Our most successful projects have been the result of developing strong relationships. Here are some tips on how to have a successful project and make your builder love you.
- Tell The Builder What He's Doing Right. One particular homeowner found something good to say every time we spoke. Yes - every time. It wasn't done in a patronizing way. He gave me and my team genuine compliments. He looked for and commented on the positive aspects in our relationship and services we were providing. He also shared his concerns with me. I would do anything for him and still would to this day, more than a few years after completing the home.
- Clearly Communicate Problem Areas. If something is bothering you about your new home construction process, clearly communicate your concerns without anger or a condescending attitude. Give your builder an opportunity to make it right. A demonstration of a great builder is how well he handles problems.
- Clearly Communicate Your Expectations. Be forthright and share with your builder what you really value and tell him what is important to you. If you're clear, you'll probably get what you want.
- Let Your Builder Do His Job. We've been hired by homeowners in the past who seem to be agreeable, only to find out later they wanted to control the entire process and hover over us. Behavior like that makes our entire team reluctant to make decisions for them.
- Think Win/Win. Builders are regular people just like your next door neighbors. They generally don't make as much money as people imagine and most builders really want to do a good job. Work toward amicable solutions.
- Remember To Say Thank You. Builders are people too. Be respectful. Everyone likes to hear a thank you for a job well done.
Trust me, if you follow these helpful hints, your builder will DEFINITELY love you.
Jon Solomon
Comments(2)