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Realtors: Working More and Making Less

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Services for Real Estate Pros with Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc

Realtors: Working More and Making Less

by Glenn Freezman

Twork more, pay lesshe newly released National Association of Realtors Member Profile report (covering 2010) indicates that things in the real estate sector are improving (at least over 2009 numbers). According to the profile, the average agent had eight transactions (covering residential and commercial properties) during 2010. While it's doubtful anybody is feeling celebratory over moving less than one property per month on average, what makes this number even harder to get excited about is that the average agent also claims to have put in full 40 hour weeks during 2010 as well (and I suspect the real number is closer to 60 hours per week for many agents). This means, that if we factor in the 2080 hours worked by the average agent against the eight properties they helped to buy or sell then we’re looking at an average time of 260 hours put into each property.

Chances are you're starting to see the problem here.

For an agent who is able to walk away with $10,000 from a home sale, let's say, (after paying their broker the expected percentage) then this means that an agent worked for approximately $38.50 per hour. While nothing to sneeze at, it's hardly the kind of salary that makes people millionaires. But I suspect that $10,000 is a high number.

But that's not a number the average agent ever sees. In fact, currently in the United States the average home selling price is $180,000.  And let's say that the commission percentage being offered was 6% with 3% going to the seller's agent and brokerage and 3% going to the buyer’s agent and brokerage. This means that each side of the transaction would receive $5,400 at closing. It also means that if an agent and the brokerage were split them out in the agent walks away with $2,700. If we factor in the 260 hours worked per transaction into this figure means the agent made a little over $10 per hour of their time. This is a tragedy.

Apart from the fact that agents make an inconsistent income, this whole compensation model starts to raise some major questions about the viability of the real estate market and how we do business in it as a whole. For starters, the $180,000 average home is an average. In some parts of the country home prices trend much lower. To calculate the math on the payout those agents receive would be very painful.

But at the core of this challenge is that agents are professionals who bring value and expertise to our industry, and more often than not they're making less money than an unskilled laborer working in retail does.

walmart greeterAs anybody who has read my previous postings on this site knows, I firmly believe that forcing home buyers (or sellers) a single way to do business is a huge mistake not only for them but for the agents who represent them. Agents who can offer alternative compensation real estate agreements to their clients can be put in the position where they can get paid for the time they actually spend doing work on behalf of their clients. This means that if an agent can work out an agreement with a home buyer to be paid $125 an hour to help them find and buy a home and that task takes you 40 hours, then you are in the black for $5000 (or $2500 depending in the agreement with the brokerage). This isn't an agreement that is contingent upon anything else. This is a work for hire agreement between the agent and the home buyer (or seller) just like other professionals like attorneys, plumbers, electricians, and consultants.

In fact, being a real estate consultant means that you can name your own price, offer specialized services to your clients, work only when you're getting paid for it (like most people) and make even more money. In exchange for most of these agreements, the agent (in most cases the buyer’s agent) agrees to give up any commission deal on the property in exchange for being paid directly.

At the end of the day, making from $60 to $150 an hour time goes a long way toward creating a consistent and livable salary. It also means that agents can control when they work, for how long, and on what.

It's also worth noting that being a real estate consultant doesn’t mean you can’t also work straight commission deals if that's what your clients are looking for.  Being able to offer different types of agreements gives agents flexibility and the power to really start to control their own financial destiny.

Interested in learning more about how you can get started in real estate consulting? Feel free to contact me and I'll be happy to introduce you to some people who can help you out.

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TAGS: alternative commission models, alternative compensation, real estate ala carte, rebates, discounting real estate, nucazza, glenn freezman

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Comments(144)

Jason Kardos
Mt Helix Lifestyles - La Mesa, CA
MtHelixLifestyles.com Real Estate Broker

This post is very timely for me. I just converted a FSBO on a home he bought for cash and renovated nicely. He was a grinder on commission and also asked many inteligent questions about what we all have been talking about. He really made me think and I agreed to list his home for 1%. It was close to home and I wanted to break in to this particular neighborhood. I did sell it relatively quickly and will make approximately $3,400. He also agreed to pay my transaction coordinator fee at the end of escrow for $395 because he was happy.

I am okay with this because I knew the home would sell and it was nice, it was close to home, and I want more business in the nieghborhood.

I had another repeat client I was working in prelisitng her $730,000 home and was blind sided by the commission question. I did a typical 3% sellers net sheet and she kept asking what I coudl do for her and that her home was so nice and that any other Realtor could do the same job. She also asked how much I would give her back when we sold this home and bought her next replacement home. There is more to this story, but ultimately she went with an agent from her husbands networking group who listed the home for 2.5% and will give her a 1/2 rebate on the commission of the home she purchases.

This stung hard and really made me realize I am a commodity, need to listen to the client more about their needs and how I can help them, and the fact that I need to put more thought in to my business model, because I felt like a deer in the headlights of a car and I had not thought about alternate compensation models until this real life event made me.

Thank you alll for you posts. I am now creating a list of all my value added services that I can share with future clietns and help me put in context all the value that I offer.

Jun 02, 2011 07:16 PM
Robert Courtney
Lihue, HI
Century 21 All Islands, RA, CDPE, MCRE, CIAS

Until brokers are doing this in mainstream compensation there will be some blazing a trail that may be follwed one day.  Do not seeing a majority going to this paradigm.

Jun 02, 2011 08:16 PM
Mollie Wasserman
Your Move Made Simple - Framingham, MA

Tni (#124), I had to pop back in and comment on your comment. I agree that the short sale market is a tough one to approach with non-contingent compensation. However, your premise that consumers would not want to pay us by the hour is being refuted by out growing number of ACRE grads. The technology explosion has changed our value proposition and many consumers are looking for options.

But, this misses the point. In the end, it doesn't matter what payment option the consumer ultimately chooses. The huge benefit of consulting is that you're providing choices and because you do, whatever they choose, they choose you. Offering other options totally eliminates the "commission-ectomy" because instead of shaving a percentage off your commission (which is a horrible deal for us since we're still carrying all the risk), you have the tools to offer them something else. Offering choices allows you to be totally transparent about the plusses and minuses of each option. And non-contingent payment options for your services allow you to capture business you NEVER would have had access to.

Consulting is not about a fee schedule - it's about meeting today's consumer where they live: they no longer fit into a one-size mold and they sure don't want a one-size package as the only option in getting professional help. The younger demographic in particular, wants options and transparency.

Thanks to Glenn for his excellent post and all the hard work he is doing in bringing much needed change to our industry.

Jun 02, 2011 10:44 PM
Catherine Marrone
Integrity Residential Brokerage LLC - West Newbury, MA
West Newbury MA real estate, Essex County

Agree that a per hour compensation plan would be ideal but I don't see it happening in the near future.  In order for it to work, everyone needs to get on board - brokers, buyers & sellers. Perhaps we've spoiled sellers and buyers with the "you don't pay until the deed is recorded" allowing them to receive a lot of "free" service along the way. 

Jun 03, 2011 01:46 AM
Anonymous
J Richie

I am curious...if so many agents are stating that they want to "help" the consumer then why are they taking a negative stance against alternative compensation models that actually do make more sense for the consumers?  What I am reading here in many cases is that the agents are not even willing to ask the very people they say they want to help what they actually want or need.  That leaves me wondering about the sincerity of this whole "I want to help people" thing.  I like helping people to, but I am not a real estate philanthropist!  I am trying to feed my family off a business that I love!  I think the sooner we start being honest about our motives, writing a business plan and asking the consumers what they want instead of cramming what we think they want down their throats, everyone will be much better off.  All you have to do is read blog comments online for long enough and you get a crystal clear sense of why our industry is held in such low esteem by the public.  This isn't something that you just wake up one day and do.  If you do not currently plan and budget and know what you are worth then consulting will seem alien and impossible to you.  It took me weeks to think through what my value is and translate it into a model that works in my business.  If you are looking for a magic bullet, well, it doesn't exist!  This, like everything else that is worthwhile, takes time to create and implement.  But at the end of the day, the first time you present the consulting option to a client and they look at you in amazement and they ask you "why don't more agents do this?" you get a better sense of how agent-centric our industry really is.  If you have a heart and really want to help people and you hear those words from a prospective client, you can't help but feel self serving.  What our industry needs is open minded professionals who are willing to take a risk and ask the consumers what they really want and then deliver it.  I may not agree with or like every suggestion out there, but I at least try to see every point of view and take it into consideration before labeling it impossible.  To say that something will NEVER happen is foolish...remember the internet!!!  Most agents said that would never go anywhere either and now it is not even an option to have a web presence, it is necessary and most Active Rainers would agree that blogging is lifeblood to their business as well.  All I am saying is be open to change, don't view everything as the impossible dream and create the change you want to see in your industry!!! 

Jun 03, 2011 01:55 AM
#129
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Mike, It is FREE!  We are Brand Building, become an early adopter. 

Robert, Moores law of Diffusion states that the early adopters ultimatly are the big benefficiary in any long term growth initiative. 

Check us out, spread the word, we are looking for "Sneezers", (people that spread the virus of change)

Jun 03, 2011 05:35 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Rhide Island Realty, Why not, its a great tool, its a benefit to you and your customers, its a choice not an either/or. 

Jun 03, 2011 05:37 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Jason Kardos, Kudo's to you, There are great reference materials both at the ACre site and at http://www.nucazza.com  It just makes sense to be able to offer the model and if they don't accept it, it is self serving as they now understand what the tasks are that are involved in doing what is asked. 

Jun 03, 2011 07:05 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Lynn, Many things are discussed "Ad Nauseum" but then something clicks and the concept becomes an "Overnight Success in 4 years".  Without change there would be no Butterflies.

Jun 03, 2011 07:07 AM
Anonymous
Nima Buva

Glenn!

 

Great Post! I completely agree with Margaret and Caryn. When the agents are out there who are willing to give free Joy Ride, why would buyers pay us hourly for showing them any homes. Though I follow one rule, do not show any home unless they are pre-approved. In this economy in the last month, my 6 buyer leads did not qualify due to bad credit. It's good I did not give them any joy ride, just wasted my time talking on the phone.

Jun 03, 2011 10:59 AM
#134
Tony Barker
Premiere Home Realty - Tony Barker 832-867-0835 - Houston, TX

Glenn,

Great post. All the more reason to not be typical.  Learn your craft, train, work and reflect on it in this cycle.  Write the number of attempts, talk to, appointments and sales.  Track weekly and be held accountable for your actions.  This will push you out of comfort zone.  Get a mentor you will challenge you.  Do what works, not what everybody else does.  If your broker is not talking like this then you you may be moving to being typical.  Find a broker who is interested in your success.

I hope this helps!

Tony Barker, Broker, Trainer, Mentor

Premiere Home Realty Inc, Cypress Texas, Harris County and surrounding counties, Houston METRO area in Texas.

premiere-homes.com

832-867-0835  / tony@ptexas.com

 

 

Jun 03, 2011 11:08 AM
Adell Forbes (REALTORĀ®)
eXp Realty - Atlanta, GA
"Knowledge & Experience Working for You"

Hello Glenn- ur right on the MONEY with this one! I am definately having to close 2 extra deals per month to meet the personal financial GOAL I've set for myself.

 

Jun 03, 2011 11:09 AM
Christopher W. Earl
Sutton Group - Showplace Realty Ltd. - Chilliwack, BC

The thing is that the consultant model is about choice: an opportunity for the market to really speak.  In time, while this choice is available to consumers (contingent commission vs. various fee schedules), we will see what people actually want - instead of what we want them to want.

Let's offer them choice and let them decide.

Jun 04, 2011 04:13 PM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Nima,

I hope you come back  to view the reply because its so simple that it works.  The buyer would be more than happy to pay you for your time for all fiduciary and functionary work you perform because by eliminating your risk of working for FREE , the buyer get the reward of the commission that is earmarked for you and the broker for the buy side.  So, in essence, the buyer eliminiates your risk, gets the reward.  The reward can either be cash back at closing, a concession towards closing costs, or simply a reducition in the final negotiated sales price.  Why would a buyer NOT go this way? As long as the hours required and the outlay of dollars posted prior to the closing are less than the anticipated reward, there is no logical reason a buyer would not buy a home this wa=y and a realtor wouldnt want to sell them a home this way.

Jun 06, 2011 04:09 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Tony, Live like the "Purple Cow"  i agree!

Jun 06, 2011 04:11 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Adell, Keep following, thanks for commmenting.

Jun 06, 2011 04:11 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Christopher, That's the type of open mind that allows a market to evolve, thank you.

 

I appreciate your comments, keep following.

Jun 06, 2011 04:13 AM
Dan Pinson
International Realty Partners - Phoenix, AZ
Broker,ABR,GRI,RSPS,SFR,TRC

Thanks for the post and thanks to Mollie #48 for the link. Short of getting a law degree specializing in real estate, a model like this is needed.

Jun 08, 2011 09:22 AM
Glenn Freezman
Nucazza LLP & Home Buying Evolution, & Family Abstract, Inc - Fort Washington, PA

Dan, If the profession doesn't watch itself, the Lawyers may steal it back.  Thanks a bunch for the comment it is appreciated.

Jun 08, 2011 10:23 AM
Matt Robinson
Professional Investors Guild - Pensacola, FL
www.professionalinvestorsguild.com

I always love reading posts like this, because it's a real encouragement to see how I've been able to buck the trend over the last few years, actually making more and working less.  I am certainly sympathetic to struggling agents, as I was one in 2007 for the first time, wondering how to make the real estate business work in this economy. 

However, I can assure you that GOOD agents are not making $10 an hour...only marginal agents who either are not fit for the business, or just need more time to develop their skillset so they can EARN more money.  Those who have IT, will figure it out and see their incomes rise just like in any profession.

Dec 05, 2011 05:42 AM