What??!!! Don’t advertise my beautiful new listing, what are you, nuts?

The questions are: what are you advertising, what is the goal of your advertising and how productive is your advertising. Let’s take a look at the existing, traditional logic behind why we advertise a listing the way we do.

  • Clients expect it, we do it for them. They have a misunderstanding that placing ads in newspapers or online with a long list of features will help to sell their house. Nothing could be further from the truth. In fact, advertising their house in the traditional way may delay the sale and it is definitely costing you, the real estate agent, tens of thousands of dollars a year in lost income and wasted advertising dollars.
  • Most real estate agents have the same misunderstanding. Why? Because that’s the way it’s always been taught and the client is conditioned to expect a nice ad with their house proudly displayed.

But think back to the times you went through the want ads looking for a house. You either X’d out what you weren’t interested in or you circled what might work. In effect what you were doing was eliminating properties that you thought wouldn't work for you. The perfect house might be there, but you eliminated it from the list to see because the agent gave you too many details, so you could jump to a conclusion without seeing it.

Now some will say – if I give enough details, highly qualified prospects will show up. You see, that’s the rub, a highly qualified prospect did show up wanting a 3 bedroom, 2 ½ bath, with a family room, new dishwasher, water softener (maybe, I ‘m not sure a water softener ever made the deal), 1850 sq. ft., with marble entry, and…and… and… maybe they bought it and maybe the kitchen just didn’t work for them so they passed. And what did you do at that open house, you tried to see if you could help them find a home that did match their needs. But you just lost the opportunity to talk to 10, 20 , or 30 times that many people that are out there looking for a house to buy.

Consider this ad – Spacious family home- open floor plan - large yard w/trees. Cozy fireplace Quiet streets, great neighborhood, convenient to schools and shopping.

Now what couple with a family looking for a home can afford to pass up that ad without calling to find out more information? When they call you, you can give them the details and if they don’t match their criteria, you can say… Hey, let me run that criteria through the MLS for you and get you a list of properties that exactly match your criteria. By the way, are you working with a Realtor®…

 Overloading the ad with details can actually overwhelm and confuse people because they are looking at so many ads their brain is succumbing to information overload. And the more details, the more opportunity for more and more prospective clients to reject that one specific property, while you have many more you could talk to them about. To attract more interest, ads need to be written in such a way that they create an image in the client’s mind and tug on some emotional strings.

As you can see, you are advertising. In fact you’re almost advertising that exact house you have listed, but more to the point you’re advertising for serious buyers to pick up the phone and call you. Believe it or not, this will work better for your clients and your bank account because you will be working with more buyers than you ever have.

You go super agent!

Follow up post 

 
Post is included in group: Online Marketing Help Center
Post is included in group: The Art Of Marketing You

36 Comments on Advanced Marketing – Don’t Advertise that House You Just Listed

NOV
30
2006
346,898 Points 11 Featured Posts Outside Blog

Hello from Connecticut!  Very interesting real estate advertising blog.  As an ex-corporate marketing guru and now a real estate financing guru or home loan consultant here in the east coast, I would like to say that your blog is very true but at the same time you might want to not fill your ad with as much info as possible because you might be able to prospect for other leads.  If you don't mention 3 car garage in your $1,250,000 listing then a buyer who is looking for more or less garages might give you a call to inquire about the car garages.  Just a small example but what you state in your blog is very true but then again there are others who might use your tactic and others.  Remember, the glass is half empty not half full, wait, half full or hmmmm...? 

Thanks for sharing a great blog.  I scored it a #4 !!!

Always,

Nima

http://www.MyNima.com

 

9:26am • #1
186,786 Points 12 Featured Posts Localism Sponsor Outside Blog

Exact same reason why I'm a big believer in not using flyers.  They eliminate houses from consideration.  It's a lot better if they call me.  If they are looking for a 4 bedroom, and the house listed is only a three, many times it has an office, or formal that could be turned into a bedroom, for example.

10:11am • #2
Many internet buyers do NOT want to talk to a house salesman, especially early on in their search.  They WON'T call you... that's why they're online - to do a lot of the work and education/ information gathering themselves.. because they don't want someone all over them early in their search.  So then what?  You don't give them much info... they move on.  Maybe past the perfect property.
Tom
10:26am • #3
120,586 Points 7 Featured Posts Outside Blog
You've brought up an interesting point that I've heard several Realtors in my own office debut.  I try to describe with emotion, others feel the need to present the facts.  So which one sells?  I believe the one with more emotions  and just enough bait to get them to check into it.  The fact way only works for someone who is looking or thinks they are looking for just that description.  With ability to produce several pictures and virtual tours, a buyer can look through the pictures and get some of the facts.  I believe you have to tell a story, an interesting story about the house you're trying to sell.
10:37am • #4
1 Featured Post

I love this post.  I was a person that sold our home FSBO.  I know one of the few.  idid it with this idea in mind.  Gie jsut enough to get the person to call.  Our ad was small and to the point.  We felt that the people needed to see it to believe it and love it.  It worked.  I know a lot of people that gloss over the ong ads and call the short ones.  HOOK'EM.

Thanks,

Dave

11:31am • #5
437,486 Points 2 Featured Posts Outside Blog
What a great point!  Buying a home is such an emotional experience for most people, but we as agents tend to forget that.  It's a great idea to focus on less of the specifics of the home and more of the descriptive points. 
11:38am • #6
262,658 Points 67 Featured Posts Localism Sponsor Outside Blog

It is a fine balance between what to advertise and what not to advertise. I always use this concept: Buyers want 4 main things:

  1. Price
  2. Area of Town/ address
  3. Bed/bath/sq.ft.
  4. Photo(s)

I always include 3 out of 4 in "general public" ads. It seems to work well for us.

"Tom" - If you are that early in your search, where you do not want to speak with an agent, then would it even matter if you found the perfect property? Also, I believe this was more referencing print advertisements. I agree, online buyers are totally different, and we supply information to them in a completely differnt way.

11:38am • #7
1 Featured Post

Great post.  It gives a part of the story.  As I read the comments the thing that stands out is that most responders wanted to advertise the same way everywhere. 

Different advertising mediums call for different approaches.  Newspaper ads are one thing, tube flyers are another, Yellow Pages are another, Television, Radio and web advertising all have different ways to approach the targeted audience.   The first and most important item in each of these is entice the audience to respond. 

Each media requires different tactics.  Please don't make your ads generic and place the same ad in all forms of media.  Do your research, consult professionals and make your own decisions.  The last thing to remember is to track your results!  You have to know your results so you know what is effective.

1:42pm • #8
I loved this post! I am still looking for the perfect ad, the perfect medium, the perfect strategy, etc. Some claim there is a science to advertising, some approches seem to be just plain stupid, and often times stupid seems to win. I think this post and the comments contain some great information that one day will help me come up with that perfect ad.
Michael Mackey
2:22pm • #9
201,820 Points 6 Featured Posts Outside Blog

You are write on!

Also do not believe in flyer boxes.

I thinK it eliminates a lot of folks from calling.

 

3:34pm • #10
Excellant advice !
3:37pm • #11
13 Featured Posts

 TEAM HARPER,

I only advertise to come to my Open House or to my website for name branding. The rest is wasted money in my experience. A Chicago Tribune display ad is over $100 per week for anything worth looking at and I get as many  hits on Craigslist for '0'. They usually are weak as well but it costs nothing. Other than the reasons I just mentioned print advertising is untrackable and so 1980s! 

Your point, though on what to say
is very right on. I post more about the 'benefits' than the 'features' even in my MLS descriptions. People don't want a "2 bed 2 bath with a balcony."

They want to "raise a glass of wine  to the stars with a loved one from an urban terrace as their weekend guests retire early to a private suite, and the high-end German kitchen practically cleans itself..."  or something like that.

In the year 2006 and beyond, Real Estate 101 just doesn't cut it 
anymore. Thanks for sharing your thoughts.

 

 

4:44pm • #12
what a great point.  hands down u r right!
5:57pm • #13
354,204 Points 38 Featured Posts Localism Sponsor Outside Blog

This is a good method if you are only  looking for buyers!  As a listing agent, are you doing the right thing for the seller?

www.HomeRome.com

Baltimore,Md.

9:09pm • #14
2 Featured Posts

Interesting post.

Dos Realtordotcom bother anyone else when they pull their info from the MLS?  They automatically clip the possiblility we enter for bedrooms eg bed 3/5, only the 3 shows up. 

Margaret brought up a good point, but if you actually get the call you have a better shot at showing the property to them because a good percentage of buyers do not really know what they want.

11:54pm • #15
DEC
01
2006
142,027 Points 14 Featured Posts Outside Blog
The best part is that you can advertise multiple homes with one ad if you do it correctly ;) .
12:03am • #16
258,704 Points 102 Featured Posts Outside Blog
Does anyone use the call capture technology?
1:10am • #17
4 Featured Posts

Great post!!!! As others have said, I think it depends on the buyer.  Personally, if a listing does not have a flyer, forget it!

And if the flyer does not have a price, forget it! (unless it is a high end listing, but then you expect an automated service).

If the information is vague but the pictures are great, then I will persue it.  Fabulous pictures are CRITICAL.  I am not the type of buyer who obsesses about square footage, number of bedrooms etc.  I go almost exclusively on location and looks.

I cannot stand the old "well are you working with a realtor? routine"  Some advise, if you impress me and I need a realtor, I will ask you, I will persue it.  But mainly my response (and true at that) is: 'I'm just trying to keep abreast of market trends in this area (tranlsation = I cannot afford the 2.4 million shack I just saw in Newport Beach while on vacation) Why not just leave it at that?  Why try to persue something that will not benefit you or me???? 

Oh, and the other think I cannot stand is when I call an office to find out about a listing and another realtor in the same office jumps all over me slobbering to show me the property.  What is with that????

Good thing there are many different kinds of agents out there, to cater to the many different types of buyers there are out there.  The like-minded just have to find eachother.........

Maybe blogging is a peice of that puzzle :)

1:39am • #18
132,068 Points 2 Featured Posts Outside Blog
From everything I hear from my Real Estate Partners is that Most sales sell as a co-broke and that the real estate books and sunday ads usually are a waste of money. With the internet and so many ways for people to search for homes online I am told that print ads are for glory and to make the sellers happy seeing their home in a print ad, is this true?
7:17am • #19
5 Featured Posts Localism Sponsor

We have found this very technique to work for newspaper ads, online ads, and virtually everything else... in fact we have been cutting down on the newspaper ads recently, in order to focus our resources more on where buyers are starting their searches, on the web!

I would be curious to here what you think about the various media you advertise in, now that NAR claims nearly 80% of buyers start their search on the internet.

 

Any ideas?

 

Paul Silver
Focus Real Estate Group, Inc. 

11:56am • #20
201,820 Points 6 Featured Posts Outside Blog

The home magazines are an image/ brand building vehicle. I think if you are a huge team you need to have a presence there.

Individual agent raely get business from an ad, although

some sellers want to see their home in print.

I think the advertising dollars are best spent elsewhere

4:57pm • #21
DEC
04
2006
258,231 Points 77 Featured Posts Localism Sponsor Outside Blog

Congratulations on your win in the Carnival, John!  Its good food for thought. Thanks for participating in carnival.

9:15am • #22
110,135 Points 26 Featured Posts Localism Sponsor Outside Blog

It took me a while to wrap my head around this concept; I had to do that starting three years ago when our family owned company joined forces with another one....this is a big part of their thinking as well....I take this tactic; less print than before because of internet presence being important now; I still do flyers and we sometimes still do info boxes; now the focus will be on less info in each of these categories while still  keeping the categories.  Good points here in addition to the original post, which makes it a great post and congrats on your win.

12:08pm • #23
1 Featured Post
Thanks for the advice. Unfortunately, I have been one of those agents that gave way too much description of a property in my classified-type ads.
2:34pm • #24
239,384 Points 56 Featured Posts Localism Sponsor Outside Blog

Harper Team, I can't speak for San Ramon but in Sacramento, the homes that sell are the homes that are very descriptive and have many photos. I don't even use the newspaper anymore since over 75% of the buyers come from the internet. My sellers would want as much information as feasibly possible to be shared in order to sell their home.

Congrats on your Carnival win.

7:46pm • #25
DEC
05
2006
421,061 Points 90 Featured Posts Outside Blog
Buying a home is not rational, it's emotional. This is a good post. Realtors spend way too much time throwing out information and not enough time thinking about how to make the internet shopper "connect" with a home. You don't do that with details. It's not possible. 
3:09am • #26
5 Featured Posts Localism Sponsor

The "fine balance" as referred to earlier in Mariana's comment is the key I think... how much is too much, and how much is too little information... I agree thoroughly that the goal is to get the buyer to call, if not about that particular house, then about any house at all... this is why, I think, the ad should move toward telling buyers what you can do for them, and not be specific about the particular house... of course, if you are Lenn Harley or some other accomplished buyers agent, (like us!?!?!) then focus on the buyer recruitment is key... But isnt selling listings also somewhat geared to attracting buyers?

hmmm... 

10:35am • #27
DEC
06
2006
1 Featured Post
WOW! What a mouth full in this post. you are clearly reaffirmed what my father has been teling me for years...and sometimes i forget. Thanks for the reminder And Congrat's on your Award...
12:22am • #28
FEB
25
2007
203,857 Points 6 Featured Posts Outside Blog
What about the sellers requests for advertising? 
2:01pm • #29
This is a very interesting post.   Makes sense to the thought that less is more.   Thanks for your insight.
8:40pm • #30
OCT
20
2007
I am finding that my call capture has gone down quite a bit.  Can anyone say if they have seen a difference?
4:37pm • #31
OCT
31
2007
MAY
25
2008

Good points, however I would like to point out that I have had success both ways. The trick is not to invest too much time into each. Different people buy ho0mes for different reasons. While most people will pick up the phone and call if they feel they need more infromation there are also those who will not call because there is not enough information and they want to be certain that it is a real possibility before they block out a segment of time to meet with you. It largely depends on your target audience so I recommend doing both. Thank you for the informative post!

12:42pm • #33
1 Featured Post

Sorry, forgot to login above. That was me:)

12:43pm • #34
10 Featured Posts

Christopher - I am thinking that you came to this post via the comment I left on Rosario's post. If so, then I think you are reading some connection between the posts that I did not intend - of course, I didn't offer any context for the links.

I am not saying that Internet marketing is where it's at and all else should fall by the wayside. I agree with Rosario, I comprehensive marketing plan is required. Our Internet Marketing is only one side of the coin. We have a very agressive traditional marketing effort as well.

The point of the post above is that you want to get the most response possible from any advertising you are doing and the more your ad is targeted to a specific property, the more it will prevent potential clients from contacting you about other properties.

So, the challenge is how to leverage your property ads for the most bang for the buck.

 

 

 

3:11pm • #35
NOV
09
222,149 Points 8 Featured Posts Localism Sponsor Outside Blog

Timeless...simply timeless  Thanks for posting this.  I found it on Google - not what I ws looking for but a great find none the less.

John

11:00am • #36

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HarperMees & Associates

San Ramon, CA

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Keller Williams

Address: 760 Camino Ramon #200, Danville, CA, 94526

Cell Phone: (925) 895-2694

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