I'm sorry, but I REALLY need to vent on this one...
Apparently one of the requirements of being a real estate agent these days, is the power to read minds...
I have a client who has been more than patient through a transaction that has essentially been my worst nightmare. Everything that can go wrong has gone wrong with the lender and Asset Manager for this property. We've run into one roadblock after another. When trying to come up with a solution, neither Asset Manager nor Lender want to budge... Everything is always everybody else's problem...
ANYWAY, We FINALLY get to a point where we "might" close, but we hit another roadblock. Escrow needs to be increased for the property as a result of one of the many roadblocks in this transaction. The last week pretty much went like this:
Me: "OK fine, Asset Manager tell me what the process is."
Asset Manager: "Go to the website and get the form...."
Me: OK, will do. Ummm, Asset Manager there are no specific instructions for this particular form. It is an amendment NOT and addendum or contract package.
Asset Manager: Mail it....
Me: OK, but it doesn't say we need to do that on the website and we're already into extensions for this property. Time is of the essence.
I get no response...and I can't talk to anybody on the phone because that seems to be forbidden..."Send an email" is always the response.
Me: OK, fine guess I'll go ahead and mail it....
Fast forward 5 days.....
Asset Manager: "Hello, your amendment has been DENIED because you did not submit detailed info to "xyz" person before submitting the amendment."
Me: Um, excuse me but your representative simply states to mail a form, nothing else. Your website says squat...And now the amendment is denied?
Asset Manager: Yes, you'll need to send a detailed request to"xyz" person. If that person approves, you need to mail a new amendment.
ARRRRGHHHHH, You know I really do try to keep a cool head, but a person can only take so much. I MEAN REALLY, am I a mind reader? How the heck am I supposed to know I need to send an email to some person I never heard of AND THEN if she approves, mail the actual request? COME ON PEOPLE, I think you need to get your process and procedures clearly defined and documented and quit wasting everyone's time and money for repeatedly having to change and resubmit things because we didn't get out our crystal ball ahead of time!
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