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June 10th Technology Update from the Brave Horse Tavern on South Lake Union in Seattle, WA

By
Services for Real Estate Pros with Suplari, Inc.

Brave Horse TavernHi Everyone,

We have had a great week here at ActiveRain.  We had four new team members start here at ActiveRain (Chelsea, Nick, Robert, and Sonja) and we are currently at the Brave Horse Tavern celebrating a great week with the team. 

The Brave Horse Tavern is a great new bar and restaurant opened next to the Amazon headquarters by Seattle's own Tom Douglas.  It has GREAT pretzels, a nice selection of beers, darts and shuffleboard.

Here is this week's technology update:

  • Database: We continue to optimize and upgrade the database.   This week removed a number of redundant indexes in the database that should increase stability of the site.  There was a SNAFU on Thursday related to the database around 11am PST.  We restarted the servers and we were back in business within 30 minutes.  Some members experienced issues around saving blogs.  We apologize for the inconvenience.  Overall, site staibility is increasing and page loading is getting better everyday.
  • A Small Deployment: On Monday June 6, we executed a small release of minor enhancements to ActiveRain.  Two enhancements caused much indigestion in how they were rolled out.
    • Spam Control: One of the major pieces of feedback we received at the RainCamp in Dallas was the need for enhanced spam control, due to an increasing amount of comment spam.  We increased the security on this by requiring everyone to type in the CAPTCHA image to leave a comment.   Many members felt that this requirements was too onerous.  So we changed the implementation.  NOW, logged in members are required to only type in the CAPTCHA image for the first comment per browsing session.  Those who are not logged into ActiveRain are required to always use the CAPTCHA image.  Most of the spam comes from individuals outside of ActiveRain.  Hopefully we will see reduced amounts of comment spam in the near future.  (One thing to note is that a number of people complained about the use of the CAPTCHA on every comment, but the number of aggregate comments actually stayed steady at roughly 7,000 per day on both days when we saw increased comment security, which is interesting.)
    • ActiveRain at the Brave Horse TavernDefault to Draft:  A number of members asked for the default visibility on new blog posts to be draft, rather than public.  We implemented this change, but then rolled it back based on member feedback.  The big issue was that the default visibility stayed on draft even when editing a previously public post.  We are speaking internally about the right implementation and should be following up shortly.
  • Product Development Process:  The challenges that we ran into highlight the fact that we need a more systematic product development process.  The team here is going to be sitting down to sketch out the right process to plan out our releases, test all the scenarios for the functionality, and smoothly deploy.  It's work in process, but we are moving in the right direction.

Have a great and restful weekend.  Next week is going to be a great week!

By the way, meet the newest ActiveRain team members HERE.

Niki

 

Posted by

Nikesh Parekh

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Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

You are on pace and I believe we all appreciate getting these updates.  I would prefer a PUBLIC default, but I think I'm in the minority.

Jun 11, 2011 03:44 AM
Lee & Pamela St. Peter
Berkshire Hathaway HomeServices YSU Realty: (919) 645-2522 - Raleigh, NC
Making Connections to Success in Real Estate

Love your tech updates Niki!  I was working with a new member on the phone helping them to embed a video and it wasn't showing up on my end - took  us a while but we finally found the new feature defaulting back to drafts.  LOL - at least now we know!

Keep up the excellent strides and fun environment at AR... 

Pamela

Jun 11, 2011 03:56 AM
Susan Gaieski
Water Pointe Realty Group - Jupiter, FL
Director for Social Media & Technology

Nikesh.... thanks for the update.  Keep up the great work.

Jun 11, 2011 05:19 AM
Kathy Clulow
Uxbridge, ON
Trusted For Experience - Respected For Results

Nikesh - Thanks for the updates ..... knowing what is going on behind the curtain also keeps the number of member complaints, comments, questions to a minimum.

I did notice on Thursday and Friday that I had difficulty loggging in (at times the log in page would not load) in IE8 and eventually in firefox as well.

Jun 11, 2011 05:58 AM
Robert Butler
Aspect Inspection - Montreal West Island, QC
Montreal Home Inspector | Aspect Inspection

Glad to hear about what's going on and why things happened. Good Work.

Jun 11, 2011 07:04 AM
Emily Read
Salt Lake City, UT

Welcome to the team!! My secret dream is to join the ActiveRain team too... *I DO have my American Citizenship you know...*

Jun 11, 2011 07:07 AM
Justin Dibbs
Fairway Independent Mortgage - Ashburn, VA
Mortgage Advisor

Thanks for the update.  I like knowing what the issues are and how you are addressing them.  

Jun 11, 2011 08:17 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Niki, way to keep us up to date. Love that you're showing up so ofter to let us know what's going on.

Jun 11, 2011 09:03 AM
Yolanda Hoversten
Self Employed - O'Fallon, IL
Referrals for O’Fallon, IL & the Metro East

Hi, Niki. Thanks for keeping us up to date. I think AR is a work in progress--I'm happy to know that you're all trying to be on top of it. Cheers!

Jun 11, 2011 10:00 AM
David Dion
HomeSmart - Gilbert, AZ

Who is Ellen Smith with East lake Real Estate and why is her home search on your profile???  Just curious.  Also noticed it is a Market Leader site...

Jun 11, 2011 11:32 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Great update Niki and I like that default to draft. The AutoSave has failed on me a couple of times but not lately. Keep thinking about the better editor my #1 request since 2007. Some day someone will do it. Well #1A, speed and reliability of the system is always #1.

Jun 11, 2011 12:02 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Ditto to comment #6 Toni is spot on, just my two cents:)))

Jun 11, 2011 01:59 PM
Ray Waisler
Finance of America - Atlanta, GA
NMLS #6621 - Specializing in Jumbo FHA & VA

Nikesh, I'm relatively new to the Rain and so did not experience some of the earlier pains. I find such direct and honest communication from management refreshing and welcomed. Please keep it up.

Jun 11, 2011 02:04 PM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Brave Horse Tavern, sounds like my kind of place. Thanks for the updates.

Jun 11, 2011 02:37 PM
Jeremy Joslin
Coldwell Banker Residential Brokerage - South Windsor, CT
Professional Real Estate Marketing and Sales

It is great to see the team growing and hear about the changes and improvements coming to AR.  Keep it up!

Jun 11, 2011 04:06 PM
Nikesh Parekh
Suplari, Inc. - Seattle, WA
Technology Entrepreneur, Executive, & Investor

Thanks for the feedback everyone.  We are making progress every day. 

Fernando, once we have stability and reliability, we will start tuning toward speed.  Don't worry, we will get there.  One day at a time.

Gary, improving the ActiveRain blog editor is a high priority.  A better auto-save is also on the roadmap.  As we learned with the default draft status, we need to scope all new functionality appropriately and make sure we understand the test cases and downstream ramifications of simple changes. 

We are working with Bob as the voice of the customer on the default draft status on blogs.  Watch for news on this front.

David, this is just an IDX widget to a test account for an IDX web site.  I am pretty sure Ellen and Eastlake Realty do not exist.  I believe ActiveRain is the ultimate do-it-yourself marketing platform, so I am trying to figure out how effective my own personal marketing with my blog and FaceBook can be.  I do believe that integrating ActiveRain with a good lead management or IDX system is a must if you are serious about social media marketing.

Jun 11, 2011 04:30 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Niki - I would also like to be able to find the auto save drafts which seem to save sometimes but not always.

Jun 11, 2011 04:35 PM
Nikesh Parekh
Suplari, Inc. - Seattle, WA
Technology Entrepreneur, Executive, & Investor

Hi Christine,

Auto-save drafts is currently not an ideal implementation.  Auto-save works as long as you are still in the same browser session.  i.e. If you close your browser or your browser crashes, you will lose your auto-saved work.  We are thinking about better implementations, but want to scope the work and implications.

Keep watching for great things!!!

Niki

Jun 11, 2011 04:41 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Niki, sounds like you guys are working hard out there!  Thanks for keeping things up and running.

Jun 12, 2011 05:36 AM
Anonymous
Olin Gosz

I think this is a real great article. Great.

May 11, 2015 04:19 AM
#32