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Off Or On?

By
Home Inspector with JRV Home Inspection Services, LLC HOI 394

Nothing looks too clearIn the world of home inspections you are either an on site or off site report writer. I was an on site reporter, now I am an off site reporter. Since I have the experience from both sides, I can say that off site report writing provides my clients with a far superior report.

Now if you put a bunch of home inspectors together in a room, you will get a different opinion on report writing from every one. I know because I have been part of this discussion many times. Basically the good and noble argument for doing a report right at the conclusion of the inspection is the client gets the report immediately. This speedy delivery often means the client receives a hand written checklist type report, scratched out at the kitchen table or in the inspector's truck. Almost without exception, no pictures are included.

What no one will hear outside of the circle of home inspectors is the other reasons for this method, the main one being less work for the inspector. The other is some believe they will lose business due to dissatisfaction from the real estate agents having to wait for their report.Inspecting the inspector

Now how about off site reports. Just like writing a blog post, the inspector can take the time to assemble his thought into a coherent and understandable explanation of a deficiency. One of the biggest gripes I hear continually from real estate agents is concerning poorly written home inspection reports. Part of the buyer's agent's job is to negotiate any issues from the home inspection. If the agent is not provided the tools to do that job (a well written report), then the buyer could end up with less than they deserve in the process. It also makes communicating the issues a chore when the report is not clear, (this is where photos excel) with the inspector inevitably receiving phone calls or emails asking for clarifications.

Another good reason for me to write my reports later is the ability to do research. I just can not know everything, so having the ability to look up some thing later or call another inspector means once again a better and more accurate report. Even if I still do not know something, I can then write that into to the report. This not only serves the client well, but also the agent and all parties involved.

In the end a well composed home inspection report containing good accurate information, provides the buyer the tools to make their final purchase decision.

It should never leave the client with more questions than answers.

 

 

James Quarello
Connecticut Home Inspector
2010 - 2011 SNEC-ASHI President
NRSB #8SS0022
JRV Home Inspection Services, LLC

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Posted by

James Quarello
Connecticut Home Inspector
Former SNEC-ASHI President
JRV Home Inspection Services, LLC

 ASHI Certified Inspector

To find out more about our other high tech services we offer in Connecticut click on the links below:

Learn more about our Infrared Thermal Imaging & Diagnostics services.

Serving the Connecticut Counties of Fairfield, Hartford, Middlesex, New Haven, Southern Litchfield and Western New London.

Atlanta's Home Inspector, David Lelak IHI Home Inspections
IHI Home Inspections 404-788-2581 - Canton, GA
Experience the IHI Difference

Clear, concise, precise and helpful reports are the way to go. In the long run, waiting just a bit longer to get that report will be more beneficial to all parties involved. Great blog!

Jun 14, 2011 02:22 AM
Carl Winters
Canyon Lake, TX

James: I am an off-site home inspector over here in The Texas Hill Country area. My reasons much like yours. It takes a few hours to write, post photos, research and proof the report and email to the appropriate people. This way I feel I can give them a thorough report of any deficiencies or repairs on the property with a complete explanation with research.

Have a great day.

 

Jun 14, 2011 02:26 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jim, as you know I agree with you and I would argue that on-site reporting is a very risky business and everyone's liability goes up---not to mention the "minimal" nature of such reports.  I rarely have anyone involved in the transaction that expects them in less than 24 hours---mine almost always go out in less than that.

Jun 14, 2011 05:16 AM
Robert Butler
Aspect Inspection - Montreal West Island, QC
Montreal Home Inspector | Aspect Inspection

Well I'm in the onsite camp. But I have an advantage. My reports come in a 400 page binder that becomes the record keeper for the house as well as maintenance manual and initial reference for all things to do with the home.

One good plus, is that if there is an issue to be resolved or a detail that my client doesn't understand we can go see it and I can show them what I'm talking about.

As for research, 95% of what I would have to explain is already in the binder and cross-referenced to the report page where I indicate it. One advantage that provides is that the text and diagrams are already there and my clients are not subjected to handwriting idiosyncrasies that some other on-site reports may have.

For that rare other 5% I'll send an addendum via email when I give them a link to access the photos. This includes details found later when the photos are viewed on the larger computer screen.

I have made provision for this in the contract so additional information labeled as addendum that is transmitted within 3 days of the inspection, forms part of the inspection report. (This occurs about once in 20 inspections and is usually sent within 24 hours.)

You could argue that this is a form of off-site reporting, and I'm OK with that. My clients are well served by this procedure.

Jun 14, 2011 05:27 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

I have been on both sides of the equation and currently am an off-site reporter.  But I see advantages, and disadvantages, of each.

Jun 14, 2011 05:39 AM
Peter Schattenfield
Turning Point Estate Services LLC - Wilton, CT
Estate Dissolution and Preparation (203)388-8092 CT.

James, The off site report is well worth the additional wait. Detail is king.

Jun 14, 2011 07:37 AM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Jim,

I am an off site guy also. I think a few of us here are also big picture/photo takers. When I get home from the inspection there are many times I find something that the camera picked up that I may not have seen or that I have stuck the camera into a hole or some other space that I can not get into. Many times I will see something there that would have been missed. The pictures are my notebook.

There are many ways to skin the cat.

 

Jun 14, 2011 08:13 AM
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector

James,

Don pretty much sums it up for me. Even after writing a report off-site, I like to mull it over a bit. I usually have something I want to change or think about. The on-site reports that I see tend to be more generic than what I want to produce. Tell Don to keep his grubby paws off the cats.

Jun 14, 2011 01:12 PM
Reuben Saltzman
Structure Tech Home Inspections - Minneapolis, MN
Delivering the Unbiased Truth.

I'm with you, off site reports all the way.  My clients never have to wait long though - I always type up my reports the same day I do the inspection.  I hate having a report hanging over my head, so I never go to bed with a report waiting to be typed up.

I bring my laptop with me to every inspection though, and if I have the rare occasion where a client can't show up until late in the day, I'll start my inspection earlier than I normally would and I'll type up a good portion of my report while I'm actually at the property.  I stop to import photos a few times during the inspection and import them as I write up the report.  This works pretty well, but I typically never complete the report on site.

Jun 14, 2011 02:26 PM
Jack Gilleland
Home Inspection and Investor Services, Clayton - Clayton, OH

James, I am definitely on your side of that room full of HI's.  The report produced on-site is lacking in so many ways.  When I first started I produced an on-site report that pales in comparison with the report I do now.  Yes it is more work, but the report is the most important single part of the inspection.

Jun 15, 2011 07:50 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

David & Bonnie, That is my thought process. Having time to write the report without distractions, makes for a better report.

Carl, Yep, that's about how I approach it as well.

Charlie, Same here, my reports usually go out in 24 hours or less. People don't seem to mind waiting, if they feel the product will be better.

Robert, I discuss defects with the client at the time of the inspection. In this way when they see it in the report, they have already been "briefed". The other advantage is I can write specifically what I want in the appropriate section and if need be insert a hyperlink. I do not like to do that as I feel it takes away from the report. I prefer to simply write the info in the section.

Jun 16, 2011 01:12 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Jay, Certainly there are, but I believe the best product and the lowest liability is achieved off site.

Peter, Yep, I agree.

Don, I follow a similar procedure. You are so right about looking at the photos later.

Steve, That is just one aspect I prefer, having time to mull it over.

Reuben, Me too, I hate not having a report done, so I get them out in a day.

Jack, Exactly, the report is a big part of what the client is paying for.

Jun 17, 2011 12:05 AM
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector

I am good at mulling things over with Nutsy and the boys. The boys are excellent at suggestions as to dealing with rodents.

Jun 17, 2011 10:36 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Steve, I bet the boys would like to spend some alone time with Nutsy and mull over his tasty tendrils.

Jun 19, 2011 01:41 AM