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WORST Clients Ever...Finally Under Contract

By
Real Estate Agent with Long and Foster REALTORS (703) 470-4545 0225085927

alexandria houses for saleI thought I would never get this couple under contract...their parameters have changed several times, other times they thought they were "close" but would never pull the trigger and write an offer. I found them house after house with all the things they SAID they wanted, but it was never "quite right."

The weeks dragged into months into more than a year...just thinking about going out to look at more houses gave me a headache.  On the positive side, they really didn't see THAT many houses in person, but they sent me listing after listing to discuss.

And then there were the listings that didn't meet most of their "must have" criteria...I became flummoxed by some of the houses they wanted to see, because they really weren't at all what they said they wanted. 

I was beginning to despair they would ever find anything.

Then a house popped up on the MLS on Saturday night;  I made arrangements for them to see it Sunday afternoon.  By the time we arrived at the house, there was already one offer in the listing agent's hand.  If this couple wanted the house, they were going to have to make a quick decision, something they exhibited no evidence of being able to do.  And I wasn't sure they wanted to get into a bidding war as the husband had already expressed his opinion of the price and his "offering price" before we even saw the house.

Oh, boy.

We get to the house and it has a lot going for it...5 wooded acres on a private lake. Only 5 years old, so all the newer bells and whistle. Gorgeous kitchen and baths.  2 story stacked stone fireplace.  Dark hardwoods, just a beautiful home, although smaller than the buyers wanted.

Oops, negative #1, the lake is shared with 3 neighbors, although the lake is big enough you don't even see the neighbors' houses.  Negative #2, electric cooking, definitely a no-no.  Negative #3, it was going to be hard to put a pool in without a lot of major earth moving.  Office was on the 2nd floor, not the 1st floor.  And finally, we had to drive down a gravel road to get to the property.  Wife wasn't sure she wanted to subject her little BMW to that every day.

Imagine my shock when they said "let's go for it" and suggested a price $20,000 over the listing price. 

Something about that beautiful little home spoke to them and their priorities changed in a heartbeat.  They decided they could simply make the negatives work.  I've learned over the years when clients start explaining why they don't like a house, it really doesn't matter what the reasons are...it's just not the right house for them.

And that is okay. When they see the right house, all the hesitation, the excuses, the difficulty in decision-making will vanish in an instant.   We just have to let them trust their gut.

p.s.  Oh, yeah, these clients?  It was my husband and me.  Yes, we have been a royal PITA, but at the end of the day, we are absolutely thrilled with our new lake house and know we have made the right decision.

 

 

Comments(128)

Amanda Howard
Century 21 Garner Properties - Independence, KY
NorthernKentuckyHomes.com 859-363-9900

Very well-written and hilarious! Thanks for sharing.

Jun 24, 2011 07:07 AM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Susan,

Don't people just know it, when they see "the one?" Pure magic!

Jun 24, 2011 07:35 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Yolanda:  No doubt, we were trying for perfection, which doesn't exist!  Margaret:  Glad you stuck around to the end to find out!  Barbara:  It really was nerve wracking.  Julie:  Indeed, that is so true.  Cory:  I think I am their agent "for life."

Pat & Wayne:  Good question, but I wanted a lap pool for exercise...found out there is an awesome YMCA down the road with an indoor pool and loads of aquatic exercise courses, so I may not need a pool after all.  I guess the answer is, "because it doesn't have a slimy bottom." 

John:  Interesting how that works, huh?  Thanks!  Michelle:  You are so right.  Jason:  I came close to firing my husband a couple of times.  Ray:  Fortunately, we have a handle on the paperwork end of it!  J. Phillip:  LOL  I'm sure...you are quick like that. 

Kathy:  As they say, if we didn't laugh, we would all go insane!  Martha:  LOL  I know some folks were a bit nervous about that.  Brenda:  Thanks - and I agree with you!  Dan:  Thank you!  Sandy:  LOL  I'm glad you read all the way through.

Michelle:  At one point, I considered it!  Pippa:  Exactly!  At first, we were unsure what to do, but then we decided to knock our competition our of the ballpark.  When you get no counter offer, you know you did it! Mike:  I think so!  Donne:  Thanks - and thanks for the adorable graphic!  Cindy:  It's what we live for.

Jun 24, 2011 11:40 AM
Tim Peterson
Wisconsin Realtor Safety and Concealed Carry Classes - Madison, WI
Realtor Safety Training Classes

Hi Susan Great story and I think I am you also.It never seems to be right and indecision is always comforting

Jun 24, 2011 01:34 PM
Gwen Kimbrell
Nextage Realty Professionals - Scottsdale, AZ
Scottsdale Real Estate Group

Susan, what a great story!  I'm sure I will be my own worst client someday, too.  I know I exhibited most, if not all, of the traits I dislike in clients when I bought my last two homes.  So glad you found "the one"!   

Jun 24, 2011 02:47 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Kathy:  I almost fired one half of that couple, though!  LOL  Michael:  Thanks for the nice comment!  Christine:  That is just so true.  Cindy "in Indy":  I think we see so many features day in and day out, we have some big ideas  Kristi:  It is all gut, exactly!  Gretchen:  I have learned that the hard way.

Kevin:  Awwww, thank you!  Tni:  From the queen of funny, that's a high compliment - thank you! It will have to be propane in order to put in a gas stove...thinking about it!  Ann:  LOL  Thank you!  That would be fun!  Lloyd:  LOL  You got it!  Stefan:  Thank you! ;-)  Patricia:  You totally GET it!  Thanks!!

Sandi:  Actually, I usually have a solid enough relationship with my clients I would totally write about them (as long as they were ok with it), warts and all!  LOL  Fernando:  I bet you were just itching to say something!!!  Stilll would like to know your other comment. Anne:  I have "transitioned" a couple of clients to other agents with whom I thought they would be better suited, otherwise, I'm with you.  I prefer the challenge.  JA-H:  Oh, don't worry, pictures will follow!  In a few weeks, I'll be blogging about birds, fish, wildlife and chickens!  Stacey-Ann:  LOL  Thanks!  Pictures to follow.

Jun 24, 2011 04:46 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Ed:  When you know it's right, you do what you need to do.  When clients put up excuses, I know it is just not quite right.  But after a while, we wish they would make a decision!  Jan:  You're so right - thanks!  Bill:  Thanks, I hope they are, too.  Jim:  I feel your pain!  Kevin:  Thanks!  It was a wonderful learning experience.  The last two houses we bought took a day or two.  LOL  Roseanne:  I never thought it would be so difficult, but I'm glad none of the other houses worked out.  Joetta:  EXACTLY!  I treat my clients as I would want to be treated.  Sometimes they pick the first house, other times, ehhhh....not so lucky!

Scott:  Your comment made me laugh out loud!  Thanks!  Christi:  I do think that is a lot of it.  Michael:  In a few years, we can talk!  Roberta:  Without the p.s., it would leave a lot of mouths open, I think!  LOL  Denise:  Hi, neighbor!  Oh, yeah, we totally can be the most obnoxious cients, ever!  Tim:  ME, TOO!  LOL

Diane:  It totally was.  Gene:  ROFLMAO...now that is TOO funny (and so true)   Matthew:  Totally...but we finally found it!  Becca:  Thanks so much - and welcome to the Rain!  Stu:  Thanks for the chuckle...as much as I love this area, I envy you being in Maine.  Bill:  Oh, I suspect they will NEVER forget.

Jun 24, 2011 04:57 PM
Gerard Gilbers
Higher Authority Markeing - Asheboro, NC
Your Marketing Master

LOL, I just made a comment on someone elses post about what type of buyers we were in the past! We must realize (and admit) some of our faults, after all we are human too!

Jun 24, 2011 05:02 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Lisa:  Actually, I probably would blog about some of my clients - LOL. They know what they risk if they irritate me too much!  (J/K)  Mike:  I couldn't get away from them EVER!  Chris and Patty:  Absolutely so true - patience is a virtue and a much needed trait.  Cynthia:  I dread it - ha ha!  Judy:  Oh, my husband would love you - LOL - although he was just as bad as I was, in my humble opinion.  I'm glad it worked out so well for you!

Beth:  Yay!  I love hearing that - thanks!  Christopher:  Oh, don't ask my husband that question.  Ha  Lyn:  They needed some talking to, that's for sure.  Rosalie:  I know I will get ALL of their referrals  Kathy:  Thanks from a fellow L&F agent!  I think we see too many houses on a regular basis and it makes us crazy.  Jay:  LOL...thanks!

Kathy:  I have had a couple I had to suggest move on to another agent, too.  Debbie:  You are totally right - and we have to let the clients feel it for themselves  Kathy:  So true!  Jennifer:  Thanks!  We are psyched! Eileen:  It sounds as if your client started out as a nightmare and turned into a dream!  And kudos to you for recognizing how she needed to work.  Kathy:  Funny you mention O'Henry - one of my faves!  Thanks!

Jun 24, 2011 05:08 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Sandy:  A lot of people were a little nervous, it seems.  LOL  Debbie:  Thanks!  Buyers aren't liars - just confused at times.  Rodney:  We certainly were - thanks!  Marshall:  Now THAT is probably a record! But congrats on finding just what you wanted. Carlos:  Thanks for the nice comment!

Marte:  Thank you!!  Actually, they did add a little humor, huh?  LOL  Mel: Thanks!!  Jennifer:  Thanks!  And, yes, we are awful!   Amanda:  LOL  Thanks for the nice comment! Dorte:  Yes, they absolutely do.  Tim:  Thanks.  I LOVE your profile photo.  Gwen:  Hopefully we won't have to go through this again - and hopefully you won't, either!

 

Jun 24, 2011 05:15 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Gerard:  Absolutely - and it helps us be more empathetic about our clients.

Jun 24, 2011 05:17 PM
Sylvia Jonathan
Coldwell Banker Platinum Properties - Irvine, CA
Broker Associate, SFR

Great story. Do you think the deal will close?

Jun 25, 2011 05:48 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Sylvia:  Undoubtedly!

Jun 25, 2011 08:46 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Congrats on finally finding THE ONE.  I know you were driving yourself crazy with the search.

Jun 25, 2011 01:07 PM
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Where are those clients?  I would have dropped them in a hearbeat.  Good for you for sticking with them.  Hope you are going to be able to live with them now. You are kind of stuck :)  Congratulations.  It sounds like a fabulous house.

Jun 25, 2011 06:20 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Chris Ann:  Thanks! 

Jane:  LOL  I was close to dropping them, for sure!

Jun 26, 2011 02:50 PM
Tanya Nouwens
Immeubles Deakin Realty - Montreal West Island, QC
Montreal Real Estate Broker & Stager

Great post, Susan, and you are absolutely right: you KNOW when it's the right house for you.  Wishing you many happy years there...

Jun 27, 2011 09:06 AM
Christine Hooks
Pino Agency - Pennsville, NJ
Celebrating 25 Years in Real Estate!

As I read your post, I was thinking....oh my gosh....Susan forgot to check 'Member's Only'.  I was very stressed for you!  What a delightful ending though.

Best wishes for a smooth transaction and many years of joy in your new home.

Jul 01, 2011 06:05 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Tanya:  Thanks so much!  We are so looking forward to it.

Chris:  LOL...oh, I don't know, I have days when I feel like writing these posts about real clients!  LOL  J/K.  Thanks!

Jul 22, 2011 02:32 AM
Paul Gapski
Berkshire Hathaway / Prudential Ca Realty - El Cajon, CA
619-504-8999,#1 Resource SD Relo

good for you to get the clients, persistence. btw i love alexandria there last summer what a pretty historic place!

Jul 04, 2012 12:54 AM