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With the sales market as slow as it is right now, many sellers are becoming landlords by default because they need to do something to cover their monthly mortgage payment.  This has caused a spike in the number of rental properties in many markets.  A few weeks ago I blogged about how the Central Florida rental market had softened up quite a bit.  It seems like rental amounts have decreased and the quality of prospective tenants has also decreased.  I don't like to call some of these prospects the "Dregs of the Earth," but it is Halloween time so something must be going on.

When I first started landlording about 15 years ago, I was fresh out of college and had minimal business experience.  Boy was I in for a shock as to how some people lived and acted.  Much of what I learned about landlording came by trial and error, but I was fortunate enough to learn about Mr. Landlord.com and I eventually got some decent training from their organization and became a Certified Professional Landlord (CPL). 

After being a landlord for a few years I learned that tenants will lie right to your face (or at least conveniently forget about that landlord that evicted them 6 months ago) and will be happy to waste your time and make you jump through hoops.  I learned that you need to develop a system to deal with tenants.  Once I created a system, I was able to screen out (at least most of the time) the troublemakers and get back a lot of my wasted time.

The first part of my screening system is to make sure the prospective tenant is truly interested in the property. So I always make sure the tenant has at least driven by the property before I will meet with them.  The only exception to this rule is that if I am already planning on being at the property (to meet contractors, make repairs, meet other prospects, etc.) then I will meet them without first making them drive by.  Half the people that I ask to drive by, I never hear from again.  The ones that call back to make an appointment to see inside have already screened themselves a bit by doing a drive by and still liking the property.  I also inform them on the phone that I require that they fill out a detailed rental application so that I can do a thorough background check.

If they still want to see inside, I set an appointment to meet with them. I find it absolutely amazing that someone will make an appointment with you (sometimes only an hour prior to a meeting) and then not show up.  This was absolutely frustrating to me.  So now I never schedule an appointment to show a rental unless I am showing it that day.  If they call me on Tuesday and want to schedule an appointment for Thursday evening, I tell them to call me on Thursday afternoon and we can set up a time.  Otherwise, the odds of them showing up at all are very slim indeed.

When I meet them at the property, I try to do some more preliminary screening.  I always offer everyone a Rental Application  so as not to act discriminatory.  My rental application has strong wording on it, and I like to point that out to the prospective tenant.  I want to know who this person is, that they aren't going to be making trouble for me, and that they are going to be paying me the rent in a timely manner.  So I screen heavily and let them know that. 

I will go into detail on how I screen applicants in Part 2 of this article.

 

Copyright © 2007. Sand Dollar Realty Group, Inc. All rights reserved.

Rob Arnold, ABR, CPL, GRI, Full service and investor friendly Realtor, Managing real estate broker, Licensed mortgage broker, Notary Public

407-389-7318 http://www.sdrhouses.com/ http://www.webuyhousesflorida.com/

 
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8 Comments on How to screen for tenants - Part 1

Sellers are becoming landlords by default here too.  Luckily our rents are rising in a huge way!  Quality of tenants have always been a little lackluster but lately I have put some pretty good tenants into rental homes.

10/13/2007 09:48 PM by Renee Burrows - Las Vegas NV Real Estate (Nevada Realty Solutions)


I am glad rents are rising where you are at. 

Our rental market is becoming saturated with sellers now trying to rent out their properties because they won't sell.  Thus the supply of rental properties is increasing and is pushing rent prices down as landlords offer incentives to get someone into their property. In interviewing several property managers, the average time to get a property rented is about 6 weeks now.

10/14/2007 10:18 AM by Rob Arnold, Florida Realtor / Investor (Sand Dollar Realty Group, Inc.)


Hi Rob,  I advertised a rental property some years back and every single appointment I made--no one showed up!

10/16/2007 12:57 PM by Leslie Bloss, Seattle Real Estate Professional (REALTY EXECUTIVES/BRIO )


That's why I always try to make appointments on the same day as the phone call and then have everyone come at about the same time.  Even then, only half the people show up. 

I remember a few years ago someone calling me 30 minutes before and asking me to come to a property and show it to them.  After I arrived, they did not show so I called them.  They said they drove by and didn't like it, so they kept on going.  Gee thanks pal.

10/16/2007 03:11 PM by Rob Arnold, Florida Realtor / Investor (Sand Dollar Realty Group, Inc.)


Hi Leslie,

We had a similar problem and we would have them call us one hour prior to the appointment, when possible and that increased our showing ratio as well as gave us a reminder as well.  We also use virtual tours so they can see it online first and we don't even have to go to the property until they have viewed it once.  A further increase to our close ratio.  And time savings, gas savings, headache savings.

 

Keenan  

04/04/2008 05:47 PM by Keenan Tameling (Libertas Holding Inc.)


I have the tenants drive by first and then I do what Keenan does. If they don't call me an hour before the appointment, I tell them I won't be there.  I've only had one no show since implementing that.  I also show some vacant properties on lockbox.  My rental applications and photos are on the web site.  Most people seem to have access or able to go  to the library to get the application. My web site is on all my advertising. Thanks for the great info.  wb

04/05/2008 06:54 PM by Ricky Baldwin & Wendy Baldwin, Realtor Columbus Ohio Real Estate (Baldwin Realty Group)


My office changed our showings to 10 minute open houses that we set up 3-4 days in advance.  The times are recorded and on our website (www.HomePointe.com) .  We then show up and prospective renters show up.  No annoying phone calling and no screening until we get the application.  It works great for us.  If no one shows, we know the price is too high.

04/05/2008 10:59 PM by Robert Machado, CPM MPM Sacramento Area Property Manager and Property Management (HomePointe Property Management, CRMC)


Great post and comments.  Here's some things I've learned:

Proper screening avoids a lot of problems.  I tell plenty of people that their application is denied.  It saves me a lot of problems later.  It sounds harsh but I can't care about everyone's problems.  If they have to explain their situation to me I most likely will not rent to them.  I'm not willing to make other peoples problems my problems by taking them on as a tenant.

I find it is important to never give in to an applicant. I'm amazed how many times I get a partially filled out application.  When I tell the person they need to finish filling it out and resubmit it some people get mad, others never reapply and some even resubmit another incomplete application.  My application isn't that long either it only asks for essential information yet they must think I don't think I really want it, need it or they don't want to tell me.  Either way it must be filled out right or the answer is no.  Weirdly, they have to be trained to follow the rules.  Anyone that can't respect the rules is not someone that you want as a tenant anyway.

One BIG red flag is if they are not able to pay the security deposit in full.  If they need to pay it over time the answer is no.  If their finances are that tight then they will have a hard time paying rent on a month that the car breaks down or something else happens.  It is amazing how many times somebody will ask to pay the deposit over time and after I say no they say, "that's ok I can figure it out."  If you don't make their problems your problems they can usually figure it out themselves and if they can't you don't want to work with them.

Some may say I'm "tough" on applicants and tenants.  I say I'm only expecting people to act like an adult in the grown up world.  I expect people to fill out a complete and accurate application and then I expect them to live up to the lease, just as they would expect me to live up to what I agree to on the lease.  At the same time an applicant is a potential customer and needs to be treated with respect and they need to feel like (until you know differently) that their business is important to you.  Being "tough" doesn't make it hard to fill a vacancy either.  I can usually get a place filled in a few weeks.

Jeff Stinson

Property Manager

www.stonebridgerealestate.net

05/14/2008 03:03 PM by Jeff Stinson (Stonebridge Real Estate - Property Manager)


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Real Estate Agent: Rob Arnold, Florida Realtor / Investor (Sand Dollar Realty Group, Inc.)
Rob Arnold, Florida Realtor / Investor
Altamonte Springs, FL
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Sand Dollar Realty Group, Inc.

Office Phone: (407) 389-7318
Cell Phone: (407) 375-4567
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My thoughts on the real estate industry, real estate investing, rental properties, mortgages, listing houses in the MLS, government and legislative issues affecting real estate brokers and investors. Serving metro Orlando & most of Florida.












Disclaimer: This blog is for educational, entertainment, and yes blatant advertising purposes. Read it at your own risk and enjoyment. :-) It is not meant to be construed as legal or financial advice. These are my views and opinions only.

Copyright (c) 2007-2008. Sand Dollar Realty Group, Inc. All rights reserved.