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Are You Listening OR Telling?

By
Real Estate Agent with https://teamcoker.robertpaul.com 9023635

Here on Cape Cod we do mostly accompanied showings. Lock boxes are not very common, so we often view a property with the listing agent/broker. The experience of the listing agnet/broker makes a difference how the property is shown.

There are some who show berdooms, baths, deck, and kitchen. But those who are actuall selling real estate (what I call ASRs) are asking what the buyer is looking for before the showing, highlighting those things, and also listening while at the showing to identify other desires that could be highlighted.

Rather than focusing on the property being sold, there should be a focus on the buyers desires. What does the property improve in their life, what does it reduce in their life or satisfy. What has their need, want, pain, fear or problem caused the buyer look for in particular? How can this property satisfy their search? Has their search already cost the buyer, because of delays in decision making? Most importantly, what will it cost them should they decide to "think about" this property?

By focusing on what is really important - the buyer's needs and NOT the property, we can help them move toward a decision.

Posted by

Heath Coker, Associate Broker
Berkshire Hathaway Homeservices Robert Paul Properties
teamcoker.robertpaul.com
508-548-8888  Licensed in MA
Its a beautiful day on Cape Cod!

James Heath Coker | Create Your Badge

Cliff Keith
SF Bay Homes - Redwood City, CA
Redwood City Real Estate

Very good advice.  How can we as Real Estate Consultant help our clients if we don't know what the bullseye looks like to them?

You must be a successful agent.

Jun 27, 2011 04:22 AM
J Perrin Cornell
Coldwell Banker Cascade Real Estate - Wenatchee, WA
Broker, ABR, VAMRES

You mean we might actually have to get to know the client? 

Good point!

Jun 27, 2011 04:26 AM
Ronald DiLalla
Century 21 Discovery DRE 01813824 - Anaheim, CA
No. Orange Cty Real Estate

Hi Heath,  I appreciate your suggestions..pushing certain hi lites that our clients really aren't interested in is rediculous...so much better to find out what is important to them first.   thanks for sharing.

Jun 27, 2011 04:31 AM
Anne Lok
Berkshire Hathaway HomeServices Toronto Realty - Toronto, ON
Toronto Modern Real Estate

This is so true. I will keep that in mind next time I show a property. Thanks for the insights Heath.

Jun 27, 2011 04:31 AM
Than Maynard
Coldwell Banker Heart of Oklahoma - Purcell, OK
Broker - Licensed to List & Sell - 405-990-8862

You are assuming the buyer knows what they want. :)

I agree with what you are saying, but it is amazing how many buyers say I wnat this and then buy THAT.

Jun 27, 2011 05:05 AM
Michele Myers
Prudential Homesale Services Group - Harrisburg, PA
Harrisburg/Hershey Realtor

Yes, assuming a buyer knows what he wants, this is the best way to sell a home.  Needs satisfaction selling . . .we should all practice this.  Thanks for the inout.

Jun 28, 2011 10:45 PM