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Nobody TOLD me there would be crying in Real Estate

By
Real Estate Broker/Owner CalBRE# 01433049

KeysIn 2007 I realized I had to get on board with selling foreclosed properties or I would soon be hurting for revenue. I'm fortunate to have become an approved Broker for a major lender in order for my small business to survive this market.

Selling foreclosed (REO) properties for the first time meant learning new policies, procedures and skills. But there is also a very personal side of selling REO's that can't be taught ... it can only be felt.

This week, once again, I met with former home owners who just lost a condo they loved. We met for a "cash for keys" exchange and the tears started flowing.

I thought I had thick skin when I entered the Real Estate business in 2004. I had no idea just how thick it would have to be, to be the first point of contact with folks who had just lost their homes. In a word, OK maybe two, it's gut wrenching.

One more home owner loses their home. One more key gets tossed into my pile of "keys to no-where", somehow I just can't bring myself to throw them away. And one more tearful goodbye.

Nobody TOLD me there would be crying in Real Estate :(

 

 

Posted by

 

Cynthia Larsen (707-332-2560) is an independent real estate referral broker in Sonoma County, California as well as a Certified Probate Real Estate Specialist.

CA Broker License #01433049

Comments(67)

Ray Waisler
Finance of America - Atlanta, GA
NMLS #6621 - Specializing in Jumbo FHA & VA

Cynthia, somehow we seem to have forgotten that behind every foreclosure there is a human being who hurts. Thanks you for the reminder.   

Jul 09, 2011 08:04 AM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Whoa!! I haven't been getting notified of comments, I had no idea folks were visiting this post!

Cindy - many folks are just so relieved to get the bank(s) off their back.

Virginia - If you told me 4 years ago I would be doing this I would have said you were crazy!

Mike - I had no idea how emotional real estate was until I got into it. Sheesh!!

Katerina - your foreclosure "system" is so different in Florida compared to CA! That is a very touching story about the man with Parkinsons, where oh where was his family during all of this?

Fernando - exactly, we are there to help. Unfortunately there are also a lot of scammers who are taking advantage of the situation.

BB - Bless your heart! If anyone can negotiate for them it would be you.

Mike - LOL, if the bank went there instead of us there could be some bloodshed!

Michael - it's even more traumatic when there are kids involved.

Richard - that is my feeling as well ... somebody has to do it, it might as well be me. I've never lost a home before but I know how it is to be displaced.

CT - in my market, if you aren't selling high end homes, short sales or REO's you are not in business.

Cheryl - isn't that the truth!

Jane - I've been absorbing more of the burden than I should ... my physician is very upset with me.

Joan - I shed tears too, especially when young children are around with their toys scattered all over.

Chuck - yes it's tough to move on, but having the bank on your back isn't a good feeling either.

Charita - like I said before, call me if you need any help ... I'll help if I can.

Tni - we should have bought Kleenex stock years ago. Emotional is right, it's even affecting inspectors, builders ... the whole industry.

Gary - we get to be the messenger and hope to not get yelled at or thrown off the property. I've been yelled at plenty of times and been ordered off a property once.

Elizabeth - you are right, tears are better. I get to see them go from shock to tears to anger to relief. All in a couple of weeks!

Valerie - I don't think that is a bad thing ... a home should be considered an investment and a roof over their head.

Ann - From what I have heard, this foreclosure mess is unprecedented. I've never seen such an exodus of owner/occupants before.

Carla - better to let them fall and relieve some of the emotion.

GTM - I've encountered angry home owners, never hostile. I'm quick to let them know that I don't work for the bank, I'm just a messenger. I've knocked on doors where the tenant (renter) answered and they had no idea their landlord was taking their rent payments and not paying their mortgage.

Wayne - that is a good word for it ... RAW!

Ray - the media spouts their opinions and statistics ... we get to see the human side of this mess.

Jul 09, 2011 08:41 AM
Malcolm Johnston
Century 21 Lanthorn Real Estate LTD., Trenton, Ontario - Trenton, ON
Trenton Real Estate

Ouch Cynthia, it is difficult meeting with people who are losing their homes. On the bright side, someone will have to do the job, and I'm sure by being so empathetic about it you are making their experience just a little less painful.

Jul 09, 2011 09:10 AM
Eileen Hsu
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

It's never easy when these situations come up, unfortunately it's a guarantee that these situations will arise.  Being compassionate and open minded are always good traits to have.

Jul 09, 2011 10:26 AM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Very sad for sure -- especially if there are kids involved -- let's all hope for improvement in the near future.

Jul 09, 2011 10:54 AM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Malcolm - big ouch!

Eileen - yes, unfortunately there will always be a need for an REO agent to be a representative for the bank.

Benjamin Realty - I hope this situation clears up in the next couple of years. It's tragic!

Jul 09, 2011 11:31 AM
Deborah Wilson
Hackenberg Realty Group - Canton, OH
Stark County OH Real Estate

Cynthia,  You keep that pile of keys leading to nowhere because they represent a person, a family.

Great story, but sad too.

Jul 09, 2011 01:26 PM
Donald Reich
Madison Specs - New Rochelle, NY
Cost Segregation Specialist

No question, that selling foreclosures, even short sales are a sad experience. The same can be said about sales because of death and divorce.

Jul 09, 2011 03:57 PM
Nick and Joslyn Solomon
Century 21 Moline Realty - Cambridge, MN
The Solomon Team - Century 21 Moline Realty, Inc.

My first REO was an eviction.  I was determined to hold myself together.  Yet when they were standing there with their four children, crying and saying "I didn't really think it would come to this...", I lost it.  One other comment always rings in my head when I think of that day - "Everyone said to trash the place, but the worst we could do is not vacuum the carpet for a week".  I'm happy to see that the people who bought it love it very much and take such very good care of it, but I still want to cry when I think about that day. 

It hasn't gotten easier yet.

Jul 09, 2011 07:26 PM
Judi Monday
RE/MAX Valley Properties - Green Valley, AZ
CRS-Green Valley AZ Expert, Green Valley Arizona R

A heartfelt reminder that in these times, it is a very personal and heartbreaking business.  I work in a mostly 55+ community and have had to counsel people in their 80s about their options when upside down and they can no longer take care of their home.  I hope my skin is never thick enough for me not to feel their absolute pain in a time of their life when staring over is not an option.

Jul 10, 2011 05:38 AM
Randy Pena
Write Now Notary Services, LLC - Las Vegas, NM

On the other hand a person can always help the borrower to reinstate the mortgage or try to get a loan modification. I am sure that there is a market for that too. Banks do not like to have empty houses either.  I know that is complicated and frustrating and very emotional. I want to learn to help people who are faced with foreclosures, judgments, and financial problems. Sometimes there is a silver lining around all those clouds.

Eileen #51: I agree that being compassionate and open-minded are essential. I am glad to have those qualities. It has helped me through many situations. Especially if you are open-minded and creative. For every problem, there are at least 2 solutions. A lot of times you could find or create dozens of solutions to some complicated problems.

 

Jul 10, 2011 06:06 AM
Sherri Berry
Reliant Realty, Murfreesboro - Murfreesboro, TN
Murfreesboro TN Homes & Real Estate

Hey Cynthia your feelings come through so clear in your post.  There has always been crying in real estate for me.  In this market it is mandatory for agents that care about their clients.  Thanks for being a great agent!

Jul 10, 2011 07:58 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Cynthia, I am here thru Donne's bringing attention to your post....I am not sure if I should thank her or complain to her.....This is a tragic situation....When it effects crooks I do not mind, when it effects good, honest people it hurts....

Jul 10, 2011 08:08 AM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Deborah - you are exactly right about the keys. Each of those keys represents a family who lost their home. I just can't throw them away.

Donald - it's a very depressing market!

Joslyn - it won't get easier and I never want to get used to this. I too, have had home owners who told me their friends told them to break all the windows, flood the place etc. I'm sure glad their common sense prevailed.

Judi - my skin will never be thick enough either.

Randy - by the time I get an assignment, the auction has already come and gone and the trustees deed is on the way to the recorders office.

Sherri - My first time crying in real estate was negotiating a cash for keys with small children peeking out of their bedroom doors. Heart breaking!!

Endre - I agree with you 100%. Please don't harm Donne!

Jul 10, 2011 09:37 AM
Mike McCann Nebraska Land Broker
Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska - Kearney, NE
Farm & Commercial Property For Sale 308-627-3700

Congrats on the almost feature...I am glad you have received so many great comments.

I feel the sad part about a lot of REO's is they are good people that would have been able to pull through if given the chance and the foreclosure did not really need to happen.

I pray that at some point someone comes up with a plan that says there is no standard one size fits all plan when it comes to people losing their homes.

I also pray the FICO sytem of credit rating disappears from the face of the planet...and soon...as this archaic and barbaric lopsided credit scoring system is destroying families, careers, and lives by the false, inaccurate, inconsistent, and misleading drivel posted to many peoples credit files.

(before anyone says that is not true and I am blowing smoke...I have the written, notarized proof and documentation in the files to prove it)

Jul 10, 2011 03:27 PM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Cynthia, it's hard not to cry when someone has lost their home! Some of my clients cry when they begin the short sale process. I cry with them, can't help it because my skin is not that thick either. I try to point out the bright side: they'll be getting out from of an underwater mortgage. Unless lenders can reduce principal to fair market value, homeowners who are struggling will never be able to pay. It gets to the point, what's the point?

Jul 11, 2011 05:02 AM
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Tears come with the territory these days.  It's a brutal business.  A seller's eyes welled up in my office last week--we both needed a tissue to catch the overflow. 

Jul 12, 2011 12:49 PM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Mike - I had no idea there was a problem with the FICO system. You should write a blog post about it?

Pamela - I can't wait for this mess to be over with. Loan mods, principal reduction, short sales, foreclosures. Who knew in 2005 that this was all we would be talking about today.

Norma - yes, it is a brutal business and most people have absolutely no idea.

Jul 12, 2011 01:19 PM
Liz Johnson
Keller Williams Realty East Valley - Chandler, AZ
Realtor Selling AZ Homes ~ Chandler, Tempe, Marico

As I show foreclosed houses to buyers one of the things I hate to see the most are the marks on the wall where they memorialized their kids' growth.  I have to bite back tears every time.  

Jul 22, 2011 07:34 PM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Liz - oh I know, I've seen that a lot too! Take a photo the next time you see that and write a blog about it!

Jul 23, 2011 07:02 AM