Hurricanes and Clients

Today I was visiting clients to help them celebrate their 3 year old's birthday, and they reminded me of a service we provide to our clients. Each year the first time there is a hurricane evacuation discussed or warning of a storm coming our way, we call each of our clients who came to Florida from another state and bought a home here since our last hurricane. We talk to them about hurricane plans - who has to evacuate, who should evacuate, where to go, what kind of supplies to have on hand if they're staying, and what supplies to take with them. They have always been very appreciative of the help and guidance - we even had one client who was shopping for supplies and we walked her through the store by cell phone to make sure she bought everything she needed. We bought an air mattress for another client, whose furniture hadn't arrived - she was going over to stay with some of her new neighbors. It's a great way to help clients, and provide value after the sale.