You may have seen my recent post I just had a customer ripped off by a mover.
First, thank you very much for all the helpful comments. My customer has read these (and continues to) and so appreciates the input. She said it made her day and everyone was so nice and helpful - what a wonderful community we have here.
Secondly, thank you for reblogging and spreading the word and hopefully you have read the comments as there is lots of wonderful advice here - both for clients and agents. I do hope that this helps reduce the prevalence of this and causes us all to step back and be a bit more careful.
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Now, here's the update...a new twist.
Apparently the moving company she thought she was working with was NOT the real company. Rather, it is a scam of a few guys impersonating them (or so it seems). They used to be licensed movers but lost their license and then borrowed someone else's and have signed up with movers.com (sorry, I thought it was Service Magic, but I was mistaken). They have been doing this for a while and tarnishing the company/s reputation and they have a whole investigation going on trying to catch them. She went back and now sees that none of the documentation is real. I have to get a better understanding of the specifics (I was in a Starbuck...of course...and couldn't hear that well. Today, she is focused on moving the rest of her stuff and then tomorrow she plans to delve into everything further and take action.
Thanks again for all your help, and please warn your clients to be careful. Based on the comments, it sounds like this sort of thing happens often, esp w/ movers where they hold people's belongings hostage.
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