Reasons a Scheduled Showing May Not Take Place and More

Real Estate Agent with Robin Scott, REALTOR® 467100

dangerYesterday the seller of a listing of mine called to tell me that a REALTOR had scheduled a showing for the afternoon. She was very excited and I promised to call the agent for feedback but when I looked online for the keybox activity, it showed no one had accessed the keybox to attain the key for admission.

What could have happened? Occasionally, the buyer decides not to go to a house. Sometimes the showings run late and they are out of time; sometimes they drive up and decide there is something they don't like such as the neighbors, the location on the street or the exterior doesn't look as good as in the photos. It's very disappointing to the seller. Sometimes the agent is not in a position to call and let the seller know they won't be stopping by.

That wasn't the case this time. This time the seller went home to be there when the buyer arrived and let them in without asking them to access the keybox! Wow, dear sellers: you should NEVER be home when the buyer comes. For whatever reason you believe it's best, it isn't. It makes the buyer uncomfortable. Your input is not helpful but will often backfire. If for some reason you are caught unexpectedly because they came early, insist the agent access the keybox so your REALTOR has a record of who has been in the property so they can followup and you can be protected.

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I want to be your REALTOR. If you are thinking of selling a house, give me a call. I'm happy to answer any questions you may have about the seller's disclosure or other matters involving selling a home. 512. 589.7988.


If you are interested in finding out more about Austin, living in Austin, real estate or buying or selling a home in Austin, I want to be your REALTOR. And I appreciate your referrals as well. Call or email to find out how I can help you. 512.589.7988 or


Austin, Texas Homes for Sale. Robin Scott, BROKER Certified Residential Specialist, Accredited Buyer's Representative, Seller's Representative Specialist. 512.589.7988.


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Shannon Jones
The Shannon Jones Team - Long Beach, CA
Long Beach CA Real Estate

Robin, you are soooo right. It is very uncomfortable for potential buyers when the seller is home. Many sellers think they are helping by trying to "sell" their home. But nobody wants to be sold. And nobody wants to feel rushed. When the seller is there, the buyer will not spend as much time and they won't make candid remarks or think through things they could do to potentially make the home "their own."

Jul 19, 2011 09:45 PM #1
Kristal Wilson
Strategic Sales and Marketing - Riverside, CA
~Your New Construction Specialist~

Robin ~ I too have a very anxious seller who wants to be present at the showings. We have had the big conversation were I explained the need for buyer privacy but she just can't seem to help herself.

Jul 19, 2011 09:46 PM #2
Rodney Mason
On Q Financial - Atlanta, GA
FHA 203(k) & HomeStyle Renovation-AL,GA,TN

Sellers really should not be present when buyers are there.  Buyers don't feel free to talk when a seller is around.

Jul 19, 2011 10:09 PM #3
Robin Scott
Robin Scott, REALTOR® - Austin, TX
Broker, CRS, ABR, SRS, REALTOR® - Austin Texas

I think the next strategy would to make the showing by appointment with agent so that you can control how the property is shown.

Jul 20, 2011 11:30 AM #4
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