Yesterday the seller of a listing of mine called to tell me that a REALTOR had scheduled a showing for the afternoon. She was very excited and I promised to call the agent for feedback but when I looked online for the keybox activity, it showed no one had accessed the keybox to attain the key for admission.
What could have happened? Occasionally, the buyer decides not to go to a house. Sometimes the showings run late and they are out of time; sometimes they drive up and decide there is something they don't like such as the neighbors, the location on the street or the exterior doesn't look as good as in the photos. It's very disappointing to the seller. Sometimes the agent is not in a position to call and let the seller know they won't be stopping by.
That wasn't the case this time. This time the seller went home to be there when the buyer arrived and let them in without asking them to access the keybox! Wow, dear sellers: you should NEVER be home when the buyer comes. For whatever reason you believe it's best, it isn't. It makes the buyer uncomfortable. Your input is not helpful but will often backfire. If for some reason you are caught unexpectedly because they came early, insist the agent access the keybox so your REALTOR has a record of who has been in the property so they can followup and you can be protected.