User59054_3_t Bob Stewart - ActiveRain
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If I was a new member that had just signed up today, I would probably be sitting in front of my computer right now thinking "Ok, what next?" After four hours of clicking around, probing, reading, trying this button or that button, I would probably still be sitting at my computer thinking "Ok, what next?" (only now I would have glassy eyes and a few empty cans of Jolt soda next to me)

So with this in mind, I am going to be spearheading the 'support' area of our site. I say spearheading because you are going to help me. You, as in the person sitting there right now thinking "how do I do x, y, and z". You, as in the person who thought that last year and wrote a post explaining x, y, and z.

There are some great posts on ActiveRain about how to do this, that, and the other thing. I desperately need your help in identifying these posts. The easiest way I can think of for this to happen is for anyone who has written a help piece to go in and edit the tags on any help posts you have written. The tag I would like you to use is

activerain community support

Anyone who is willing to do this for me will be awarded 100 points for any posts they re-tag, or new posts that are how-to posts. In addition, the posts we select to use for our community support area will get the author a 1000 point bonus. It will also be linked to from our community support area. 

Over the next few weeks we will be compiling this support area with FAQ's from the community. This is where the person sitting there right now thinking "how do I do x, y and z" comes in. Send me your questions, or post them here. We want to end up with a stellar place that people can go to get their questions answered. 

We will be building a 'support' or 'help' area that will have the answers to almost any question someone could need answered. Our members are so helpful to each other, now we need to give them a long overdue area to compile this great help.

Please, if you know of someone that has written one of these posts, ask them to lend a helping hand and go in to edit their tags. If you have written one of these posts, edit your tags :)

The posts will be compiled on this page. We will then work from that page to start building the community support area of the site.

 

57 Comments on Community Support......From the community

Bob.  You need to add a Gold Star and Feature this post.  Otherwise, it will be gone in 13 seconds and no one will read it.

Quickly.

10/25/2007 04:08 PM by Lenn Harley Homefinders.com MD & VA Real Estate


Bob, great idea, it will help pull the new members into the community

10/25/2007 04:11 PM by Brian Hoots Bourbonnais IL Real Estate (Speckman Realty, Inc. GMAC )


This is a great idea to "index" posts so that they can be made to be more accessible.  You might also want to post this to the Newbies Group too, since there is a lot of information there.

10/25/2007 04:12 PM by Deborah Burns ~ Seattle Real Estate Agent (BRIO Realty)


Do you want posts about Copyright infringement.  I've got some doozies.

Head them off at the pass.

10/25/2007 04:12 PM by Lenn Harley Homefinders.com MD & VA Real Estate


This is an brilliant idea, Bob ! I'll go right now and enter this tag on the post I wrote for newbies awhile back...

You're doing a great job and I'm so glad you're with us at Active Rain...I really admire you.

((-:

Jo 

10/25/2007 04:17 PM by Jo-Anne Smith-Belleville, Quinte and Prince Edward Region Real Estate, Ont. (Royal Lepage Proalliance Realty, Brokerage)


Well I am all about helping.. now I am inspired to write a more "direct" help post.    Good idea.. I remember early on and feeling lost.   

10/25/2007 04:23 PM by Desiree Daniels New Jersey Real Estate (609) 448-2222 (RE/MAX Tri County)


Bob, this is a fantastic idea.  When I first joined, it took some time reading around and commenting before I even realized I could post a blog.  Since then I've written a few how-tos and will go and re-tag those right now.

10/25/2007 04:23 PM by Brian Block -- Northern Virginia & D.C. Real Estate (RE/MAX Allegiance)


Bob...

Do you have any idea what this is going to do to my email? Any? :)

Okay...I'll go change a few...What the heck...I haven't been blogging much so I'll take the points :)

TLW...ROAR!

10/25/2007 04:25 PM by "The Lovely Wife"...Broker Bryant's Wife... (Co-Owner Tutas Towne Realty, Inc.)


As a relative newbie, I would like to know more about getting my posts read.  Seems like once my blog post goes off the first page, no one sees it anymore.  Also, how do I find certain content?  For example, if I am looking for blog posts about getting up to date info on market stats in my area, where will I find a post with those suggestions?  How do I find those posts?

Give me a day or two to play around on AR, I'll think of LOTS more questions!  :)

Thanks,

Marlene Scheffer, Realty Station, Bremerton, Kitsap, WA

10/25/2007 04:31 PM by Marlene Scheffer, Realtor to Kitsap County, WA (Realty Station)


Bob, this is good but don't we already have well written collections. 

Here's one we in the Newbies are always pointing people to.

ActiveRain Owner's Manual | Book 2

or how about the complete sidebar in the newbies?

Blanca Cholewczynski: Welcome Wagon
Brad Andersohn: Paying it Forward
Colleen Kulikowski: Active Rain Manual
Jeff Turner: Active Rain Video Tutorials

And here is a place to practice...
The Practice Here! group

Just thinking out loud...


10/25/2007 04:34 PM by Mike Mueller (Mike Mueller, Inc.)


I think that this is another crown jewel for this community because that is what AR is all about .  A little word association:  When I hear the words Active Ran:  Support and Blogging come immediately to mind.  People helping other people is what makes this community different and great. 

Great Job guys.  You techies really know how to come up with the ideas...

10/25/2007 04:34 PM by Griffin Georgia Real Estate - Jessica Wynn Horton (Jessica Horton & Assoc.)


Bookmarked because I know I'll forget :-)

Bob, this is an awesome idea!  Now I'm very curious to watch as it grows and helps everyone, not just newbies.  Even though I've been here 3 months I still feel "new" and know there is so much to learn.

10/25/2007 04:42 PM by Kris Wales-Macomb County MI real estate -Ask me about buyers agency in Michigan (RE/MAX Advantage 1, Inc.)


Mike -- thanks for the mention....  You are the best...

10/25/2007 04:42 PM by Western New York Home Sales | Colleen Kulikowski (Hunt Real Estate ERA)


BOB:  You have taken AR to new heights with your dedicated efforts to make this place as good as it can possibly be.  I have re-tagged the following posts:

http://activerain.com/blogsview/213452/Unexpected-Error-Overcoming-Active

http://activerain.com/blogsview/195587/Using-Draft-Mode-To

http://activerain.com/blogsview/191199/Creating-A-Subscribe-To

http://activerain.com/blogsview/189567/The-Art-Of-Using

http://activerain.com/blogsview/186078/How-To-Catalog-Your

http://activerain.com/blogsview/178049/Helpful-Tips-For-Blogging

As I write anything that I think will be helpful for people, I will tag them appropriately.  Thanks for spearheading this very important project.  This should make life much easier for the many, many newcomers that are joining daily.

Keep up the great work Bob!

10/25/2007 04:43 PM by Adam Waldman - Long Island REALTOR® (RE/MAX Best)


"...activerain community support..."

That about says it all.

There is so much support here!

10/25/2007 04:52 PM by Mike Jaquish Keller Williams Realty, Cary, NC (Keller Williams Realty)


Mike Mueller,

You are correct Sir, that is a fabulous Post. Colleen is so diligent that she probably got most of the best stuff. The newbies area also has lots of great stuff. Now we, ActiveRain, have got to pull it all together and create a support area that allows people to easily get questions answered. At least have a place to feel comfortable clicking to get questions answered. Someone brand new may have a heck of a time even finding the newbies group, let alone figuring out how to join.

Many members have done some awesome collective posts about getting started, we need to sort them all, find the best ones, and make them readily available now. 

10/25/2007 05:11 PM by Bob Stewart - ActiveRain (ActiveRain)


Bob - with a newborn, a new job, don't you already have plenty to do?

Oh, and I really hate to tell you this but you just were tagged for a Meme too!

MeMe: It's not Who We Are... but it is a few odd and fun things we've done.

Not my fault.  Richard and Gary's fault.

That's what you get for being popular!

 

10/25/2007 05:16 PM by Mike Mueller (Mike Mueller, Inc.)


Hey...what an idea!  This'll be great for the ones that repeat the same stuff too....huh?

On it....No need the points for me...just want my stuff to have a "home".

10/25/2007 05:37 PM by Celeste "SALLY" Cheeseman (RA), e-PRO HAWAII Relocations & HAWAII Real Estate (Century 21 Liberty Homes -Mililani, Hawaii)


Lenn,

haha, I think that comment was somewhat tongue in cheek, but thanks, I got it starred.

Brian,

I agree. I can imagine that quite often new people come and leave without ever knowing what the heck to do

Deborah,

It will start out as the posts being indexed in one spot. The next phase will be to have a community support or help button prevalent on the site. In there you will have FAQ's broken down by category. The FAQ will then link off to a post written by a member (or in some cases AR itself)

Lenn,

I would LOVE copyright infringement posts. There will be a whole section dedicated to guidelines and do's and don'ts

Jo-Anne,

Admiration? Well I certainly appreciate that...........although I must confess, deep in my heart the only person's admiration I long for is my Son's (but yours is certainly appreciated)

Desiree,

I bet you have lots of knowledge worth sharing. You aren't the only one that felt that way, I can assure you.

Brian,

You seem to be doing fine now. You made the effort to educate yourself and there is certainly something to be said for that. We just want to make that process easier. Thanks for the how-tos you have written.

TLW,

you points monger you!!! hahahaha. I didn't consider the fact that blog update emails would go out to everyone. I'm sure Ben isn't very happy with me :)

Marlene,

Keep the good questions coming!!

Jessica,

We are glad that you associate those words with AR. We got very lucky in that many of our early members were SOO supportive of us and of the rest of the community. It has built on itself............we need to keep it going strong!

Kris,

I've said before that there are many nuances and things change every now and then. This has been long overdue from ActiveRain

Colleen,

Even though the comment wasn't directed at me, thanks for a well written, highly researched and time consuming effort!! 

Adam,

Thank you. I think you are right, making life easier for newcomers is certainly the goal. I think there are some people (like Kris said) that will benefit from it as well, even if they aren't new.

Mike,

Our members do a fabulous job of supporting each other, now it's our turn to step up and make the process easier.

 

10/25/2007 05:37 PM by Bob Stewart - ActiveRain (ActiveRain)


Hi Bob~ I agree, Colleen is great with her posts!

I have one post on how to install a widget in your sidebar:

http://activerain.com/blogsview/113988/Create-A-Widget-For

and one on Becoming an Active Rain  Blogger, Not a Lurker! 

http://activerain.com/blogsview/55177/So-You-re-a

Retagged, hope you can use them! 

10/25/2007 05:40 PM by Laura Monroe- Real Estate Virtual Assistant (Creative Agent Solutions.com)


Mike Mueller,

Tanks for nuttin Danny (bonus points for who can name the movie). Now I have to write about how boring my life has been, haha.............maybe I can come up with something for the MeMe (I may need a little time, in fact I already owe Rich Jacobson one) 

Sally,

points aren't optional.........you'll take them and you will like it :)

Laura,

Thanks!! 

10/25/2007 05:43 PM by Bob Stewart - ActiveRain (ActiveRain)


LOL...

Careful "Code Monkey" is going to mess up your codes on purpose :)

Here...I took care of something for you...

"How To Get Member's To Read Your Active Rain Blog"

My part is done. For now :)

P.S. Do you think Kelan would be interested in helping purge emails? :)

TLW...ROAR!

10/25/2007 06:11 PM by "The Lovely Wife"...Broker Bryant's Wife... (Co-Owner Tutas Towne Realty, Inc.)


Bob, you're starting to put your mark on Active Rain. The FAQ sections should be helpful for all of us and super helpful for the new members.

10/25/2007 06:14 PM by Sharon Simms St Pete Florida CRS CIPS CLHMS (RE/MAX Metro)


Well, I don't consider myself too much of a "how to" guy, but here's my contribution...

How to Write A Bio - Newbies should never sign up without filling out their bio section. 

10/25/2007 06:41 PM by Ricardo Bueno (World Wide Credit Corporation)


Mana,

Throw them in there.............I'll sort through everything and find the best stuff.

TLW,

Kelan is busy trying to tip over his bumbo baby seat to see if he can hurt himself. Of course, since we only place it on the floor and not the table, he is having little luck. So I don't think he will be on the computer much more today. (Can anyone believe that the government has to do a recall on a product because people can't use them right..............this seems crazy to me)

Sharon,

I'm trying to be gentle with 'my mark' :) But this is something that we have been sorely lacking for way too long!! 

10/25/2007 06:41 PM by Bob Stewart - ActiveRain (ActiveRain)


Thank you Ricardo!!!

I agree..............and actually...........I have nothing in my bio area.............I should be ashamed!!!!! 

10/25/2007 06:43 PM by Bob Stewart - ActiveRain (ActiveRain)


Thanks I added a few of mine with tags. This should be helpful, Bob. You're doing a great job.

10/25/2007 06:45 PM by Missy Caulk-Ann Arbor- Realtor(R)- Ann Arbor Real Estate (Keller Williams-Ann Arbor)


I'm relatively new (only a few weeks), impressed with just about everything I've seen so far, and really happy to see that you keep evolving.  This site will be so helpful for all of us, especially NEWER RAINERS.

10/25/2007 06:47 PM by Kathleen Elim


Sharon,

Ok, full speed ahead it is then! :)

Thank you for adding those. There were about 50 posts added so far in the first couple of hours............not a bad start. I'll probably refeature this a few times over the next few days to get as much exposure to as many helpful rainers as possible.

Some of our helpful members are dealing with some tough stuff on the west coast............my heart goes out to them.............. 

10/25/2007 07:02 PM by Bob Stewart - ActiveRain (ActiveRain)


Bob this is ingenious!  I'll check mine but not sure if I have any.  There's so many good ones out there and this will bring them all together.  Awesome.  Dang, that Kelan has a smart Daddy.

The movie was Caddyshack.  Pay up the points Mister! 

10/25/2007 07:14 PM by Palmetto Bay | Redland Real Estate | Maggie Dokic (EWM Realtors)


Remind me never to race you Bob.  You're like greased lightning!

10/25/2007 07:23 PM by Palmetto Bay | Redland Real Estate | Maggie Dokic (EWM Realtors)


This is a terrific idea. I've invited several friends to AR who have given up for being a bit lost. I can assist them in some areas, but they'd stick with it if they could do their own 'help' navigation.

10/25/2007 07:47 PM by Portland Oregon Real Estate Broker * Jennifer Bukaty * (RE/MAX equity group, inc.)


Hi Bob,

George Tallabas and Brad Andersohn both have some great posts that should be included in your Community Support stuff.  Mariana Wagner is another member who has written some good posts as well.  And two others with some awesome posts are Mark Flanders and Laurie Manny.

All of those members have a number of posts that could/should be included.  Hopefully they'll see this and send you their posts.  I have a number of each of their posts bookmarked because they're so good and helpful with blogging here on AR.

I'm sure there will be some terrific posts to add to the collection already started, that includes many posts by Colleen Kulikowski, and those in the AR Newbie Group!

Ann

10/25/2007 07:50 PM by Portsmouth NH Homes Condos - Ann Cummings New Hampshire REALTOR® (RE/MAX Coast to Coast - Portsmouth New Hampshire)


Bob - great idea - can't wait to see the list you develop - you're doing a great job here!! :-)

10/25/2007 09:26 PM by Clearwater Real Estate Pinellas Florida Condos & Homes for Sale- Cyndee Haydon (Charles Rutenberg Realty)


Ann Cummings, thanks for your mention to Bob, that was sweet of you.  I have done a few that are for members or newbies needing help on AR.  Glad to contribute any that are needed for the community, special thanks to you for taking notice.   :-)

10/26/2007 02:21 AM by Brad Andersohn ~ Community Builder (ActiveRain)


Love this idea....can I use it too :) :)  I don't think I have any, not for a Q & A section.....but I'll look.  It's great how you take care of use here :)

10/26/2007 02:38 AM by Kathy McGraw ~ Calif Broker (CELLing Realty)


Not sure I know enough about this blogging stuff yet to be of any value in this but I'll take a look see. :)

10/26/2007 07:32 AM by Teresa Boardman (Keller Williams)


Bob, and don't forget Jeff Turners video tutorials. 

Actually as Mike Mueller mentions, the side bar on the newbie group has links to many instructional posts.

Angies Active Rain posting instructions is a compilation of quite a lot of How tos.

 

10/26/2007 08:44 AM by Karen Hurst ~ Real Estate Broker ~ Warwick ~ Rhode Island (Storm Realty LLC)


Hi Bob-

I'm going through them right now - I checked out the list - they're already there!

Oh well, back to work - I'll tag a few more later in the afternoon.

10/26/2007 09:35 AM by PGA National, BallenIsles, Mirasol - Marc Blasi (Leibowitz Realty / Knightlines Mortgage)


Which brings up my question - how do you do a tag??? or how do you tag an article???

Karen

10/26/2007 10:19 AM by Karen Monsour,REALTOR® Broward,Palm Beach,Miami/Dade! 954-464-4194 anytime! (Coldwell Banker Fort Lauderdale Beach)


Ahh Bob, by Karen's question it is evident that although the info is here, it is indeed hard to find.  Validation for the new changes for sure :) :)

10/26/2007 10:54 AM by Kathy McGraw ~ Calif Broker (CELLing Realty)


Bob, am working on one for you here. Will you see it if I post it over the weekend?

Also, you commented on a post about 10 days ago asking for stories about how we may have used an AR post with a client. You asked to be reminded about it, as I believe the cut off date for that was today. So here's at least one reminder.

Have the best of weekends... 

10/26/2007 08:52 PM by Gary Bolen (CRS) Lake Tahoe Real Estate Information (Dickson Realty - South Lake Tahoe)


Cool idea... now if only the statistics area weren't randomly organized so I could see where my old stuff is...

;^ )

Seriously, I will have to go looking through my junk, now. 

Doh!.  I'm an idiot, you guys fixed it while I wasn't looking... 

11/07/2007 04:05 PM by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty)


Thanks for getting this started Bob. I must say that you were talking about me in August when I first signed up for AR. I was overwhelmed but then my friends Monika & Jay offered to help me get started. Monika gave me the confidence to write and Jay helped me with the techy stuff. I still need to learn a lot but they pointed me in the right direction and now I feel blessed to know we will have a place to go and figure it out on our own. Judy T

11/07/2007 04:36 PM by Judy Tuscano, NH Real Estate Professional (Prudential Verani Realty)


Bob - Thank you for the fast response.  I hadn't seen the change when I posted.  Also, I retagged a few posts.  If I retagged anything that you don't think was appropriate, let me know and I'll "untag" it. 

11/07/2007 04:48 PM by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty)


First of all, I look forward to your continued contribution to our community. Secondly, a community support corner is a great idea, long overdue. 

11/09/2007 12:56 PM by Dionne Morgan Broker REALTOR®,GRI, e-PRO (Realty World Solano Realty)


Great idea.  Even though yours is not a new post, I found it helpful.

11/24/2007 05:39 AM by Aggie Networking Kay Perry, A&M Class of '94 & '97 (Classic Realty, Inc./GMAC)


Hey, Bob.  I ended up tagging one of my blogs with that phrase.  Not sure if you think it'll be helpful, but I've actually gone back to my own post every time I want to wrap images in my HTML blogs.  I just retagged it...

http://activerain.com/blogsview/286222/Wrapping-text-around-photos

12/05/2007 01:35 PM by Natalie Langford, Winchester, VA Real Estate (Realty Direct of Shenandoah Valley)


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Real Estate - Other: Bob Stewart - ActiveRain (ActiveRain)
Bob Stewart - ActiveRain
Bellevue, WA
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