I have NEVER been reported to the Real Estate Commission. I have Realtor friends that have been reported. The complaints were frivilous, but it is still disturbing. You have to stop in your tracks and address the complaint no matter how unfounded it maybe. One friend of mind had a complaint and she replied to it within the Commissions time frame. Unfortunately, the commission lost the reply and threatened her with hefty finds and sanctions for not replying. She had to go in front of the commission and prove that she replied. It seems like when you are summoned by the commission that you are guilty until proven innocent. I know that the RC wants to protect the public. Who protects us from the public?
Vicky, the system works. It's not perfect, but state license commissions do a very good job of separating the frivolous complaints from the valid ones.
What amazes me is that the public doesn't take the time to check and see if their prospective agent has a history of license violations. I've seen agents who continue to practice with a history of multiple violations and the public is completely unaware.
Vicky, it's true that complaints sometimes come from a spiteful buyer or a competitor with an agenda. But the state commissions that deal with these complaints are very good at distinguishing between reality and nonsense. The burden of proof is generally on the party that brings the complaint and that is where the vast majority of these things come apart.
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