Pay it Forward - Rescuing a Couple of New Agents

Pay it Forward - Rescuing a Couple of New Agents

Yesterday I stopped by my KW office to pick up some printed materials that I needed, and I ran into two of our newer agents there. One of them had an emergency and had to leave her phone duty an hour early. She asked me if I would be able to complete that last hour of her shift. I told her to go ahead and take care of those issues that she needed to deal with, and that I would be glad to sit in that last hour for her.

At the end of phone duty shift, I was just about to leave when another new agent stated that she needed help entering her very first listing into the MLS. I volunteered to walk her through all the steps to get all the data entered into our Multi-Listing Service correctly.  Granted, this may not seem like a big deal for many of us, but to this new agent, she was horrified that she would make a huge mistake entering the data and those photos too.

I first showed her how to move those photos that the photographer had sent her in an email to her desktop computer. Then, I showed her how to auto-populate her listing from the data on the Bexar County Tax Records. Finally, we went step by step entering all the required information into the MLS. Finally, I uploaded all of those images from the desktop into the MLS, and showed her how to arrange them in order and to also place a description under them. I also showed her how to copy and paste that virtual tour that the photographer sent her too. One day next week, I told her that I would also show her how to “Enhance her Listings” in Realtor.com since our office now has the Showcase version. Needless to say, she was thrilled to have someone take the time to walk her through all these steps. Paying it Forward by building confidence in new agents one step at a time.